Raya CX

Strong Q1 2024 Results! 📈   RAYA CX has just released its Q1 2024 financial report, and we're happy with the results! We've witnessed substantial year-on-year growth across the board, with an impressive 40.9% increase in revenue, an impressive 127% rise in EBITDA, and an exceptional 143.7% increase in net profit. The remarkable accomplishments highlighted here are a testament to the steadfast dedication and diligent efforts of the entire RCX team. Despite navigating a constantly shifting and demanding business landscape, our unyielding dedication to innovation, customer satisfaction, and operational capabilities has delivered outstanding outcomes. Even amidst the unpredictable fluctuations in global and local economies, we remain confident in our capacity to capitalize on our solid foundation and adjust to changing market forces. We are steadfast in our commitment to pursuing our growth agenda with unwavering determination. #EarningsReport #CX #customerexperience #outsourcing #contactcenter #callcenter #BPO

Data gathering and analysis are crucial to deliver great #CX. But how do you use insights to enable your CX? #InsightsEnabled #CXData #CustomerExperience #BPO #Outsource

We are proud to be one of Raya Holding’s first subsidiaries and make our mark in the contact center and #BPO industries! It has been an amazing journey making a real impact on millions of lives daily and being part of one of the biggest investment groups with such a diverse portfolio. Happy 25th anniversary Raya Holding! Here’s to hundreds more! 🎉 #25YearsRaya #anniversary #RayaHolding #RayaCX

New identity...same awesome experiences! 🌟 #RayaCX #RayaHolding #CustomerExperience #PeopleEmpowered

Data to Dollars 📊 💲 We’re looking at how European giants use #AI and #predictiveanalytics to do more than just improve service—they’re transforming #CX into millions saved. 📉 Prevent churn before it happens: Predictive models cut churn rates by 20-30%. 💬 AI-driven support on demand: Chatbots handle 80% of queries, slashing costs by 40%. 🎯 Personalized experiences payoff: Tailored campaigns boost lifetime value by 20-40%. 🚀 Optimize journeys, and minimize friction: Journey mapping eliminates 60% of pain points, driving NPS and reducing support needs. Dive into our blog and learn how top brands turn customer insights into revenue! ️💰 https://lnkd.in/d9ZCi--8 #InsightsEnabled #CXdata #CXAnalytics #Europe #DigitalTransformation #BPO

#TipTuesday 📝 The companies with the most organized data are the winners in the #CX game.  🏆 When data is organized and centralized it allows easy access and sharing across the organization thus leading to optimum alignment and innovation. It improves the customer experience because all departments are aligned and have the visibility to make the right decisions and predict future trends. Keeping them ahead of the competition and at the top of their industry. 🔝 #InsightsEnabled #CXData #customerexperience #outsourcing #BPO

RCX’s CX week celebrations! 💃 Our culture is all about #recognition, appreciation, and fun! 🎵 Check out the highlights from our weeklong celebrations in honor of CX Week! Where we’ve gone above and beyond to recognize our top achievers and spread cheer to all employees across our sites. From mystery boxes and cookies to photo booths and a fun-filled day with caricature paintings, bands, VR games, and loads of tasty food. 🍔 Get an inside look into our RCX #culture where our employees are engaged and celebrated! 🎉 #RayaCX #CXweek #CSweek #CustomerExperience #EmployeExperience #aboveandbeyond

3️⃣ words! The one concept we want to highlight is a dynamic data hub! According to this great article from CX Today, CX providers must become dynamic data hubs to thrive. Transitioning to a dynamic data hub requires many steps, so read the article to learn more and tell us why your company should become a dynamic data hub. https://lnkd.in/dZFW_YjC #InsightsEnabled #CXdata #outsourcing #customerexperience #BPO #CallCenter

Power Insight! 📊 It’s crucial to understand customer needs and behavior to deliver exceptional experiences. Leveraging CX data insights helps you refine your strategies, optimize customer interactions, and stay ahead of the competition. This month, we explore how data-driven insights can elevate your CX game, driving loyalty and satisfaction. So, utilize CX Data to make insight-enabled decisions and watch your business thrive! #InsightEnabled #CXData #DataDriven #CustomerExperience #BPO 

Happy 51st 6th of October Victory, Egypt! 🇪🇬 A remarkable story of unity, resilience, and triumph for a proud people and a strong nation! 💪 RAYA CX proudly congratulates the Egyptian people on this momentous 6th October Victory and Armed Forces Day. Together, we honor our #veterans and stand united for Egypt’s continued growth and prosperity! #October6 #ArmedForcesDay #Egypt #MENA #Celebration