ServeCentric Coaching

What do you dream about? Great clip from social media visionary Shon Christy. We are all in the business of people. Selling is learning what people want in life and helping them achieve it. #resourcebroker #stopselling #starthelping

Isn’t the goal to build a workplace where employees want to join and have multiple reasons to stay? Because if you’re not thinking about it, talking about it, and actively embodying it daily, how can you expect to create it? Championship culture doesn’t happen accidentally—it requires intention, action, and consistency.

Frontline employees and their communication ability can make or break a business. Check out our new project on the do’s and dont’s of customer interaction🔽 #undercovercaller BVS Film Productions

Excited to be speaking today at the Enginners Club of Dayton with the Joint Leadership Initiative. Mechanical Contractors Association of America (MCAA) SMACNA MCA of Cincinnati @Sheet Metal and Roofers Association

Earlier this week, I was privileged to speak at the Mechanical Service Contractors of America (MSCA) National Conference at the historic Broadmoor Resort in Colorado Springs. Around 25 minutes into my first of two 90-minute breakout sessions, the power to the screens projecting my slides went down, leaving the audience with blank screens. While everyone in the room looked at me with a sense of uncertainty, I had a choice: pause awkwardly and wait for the AV team or push through confidently. I smiled and said to myself, “Let’s go." I briefly recapped my first two points before continuing forward as if it had never happened, relying on my passion and connection to the audience to get me through. Before long, the technical issue was resolved, and the screens came back to life. I quickly re-synced my presentation to align with where I was in my talk and continued from there. Afterward, at the closing dinner party, several attendees approached me to share their feedback. Many said the most impactful part of my presentation wasn’t the content but how I handled the setback. They appreciated how I stayed composed, adapted to the situation, and confidently continued. This experience reminded me that setbacks are opportunities to demonstrate our resilience; our response makes all the difference. Proper preparation prevents poor performance, and because I knew my material and was confident in my delivery, I didn’t need the slides—they were just an enhancement. Whether it’s blank screens or life’s unexpected challenges, the key to overcoming adversity is staying prepared, remaining positive and calm, and always moving forward with a smile.

I had a great conversation with Michael Goetz about the state of service in the #hvac industry. Thanks for joining me! Northrich Company https://lnkd.in/grMQMB-Y

Next on The People Business, Michael Goetz will join me to discuss the future of the #HVAC manufacturer rep business and how his Northrich Company team is preparing for it.

“The brands that will survive the next decade will be the ones that remained relentless with their hiring standards.” In the trades, I believe the companies that ultimately THRIVE over the next decade will be the ones that created and stayed disciplined to those same standards. Hiring anyone with a pulse is so easy but almost never pays dividends. I love this insight from #CX mentors John R. DiJulius III and Dave Murray, shared in their recently released book, The Employee Experience Revolution. The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth https://a.co/d/7OA6oQv