Service Business Mastery Podcast

Don’t use ChatGPT to write your review replies. In this episode of the Service Business Mastery Podcast, with hosts David Blissett and Josh Crouch 🐂🎯, guest  Christopher Lollini from Reputation Igniter emphasizes the importance of engaging personally with your reviews, especially the positive ones. When it comes to responding to reviews, automation can help, but it shouldn't replace the human touch. As a business owner, interacting with your reviews is a rare opportunity to receive and acknowledge appreciation. It’s not just about addressing negative feedback but reveling in the positivity that comes your way. Review replies aren't about stuffing keywords—they’re about showing your customers that you genuinely care. Potential customers read both your reviews and your replies, so make sure your responses reflect a business that values its clients.  Instead of generic responses, take the time to personalize your replies by referencing the specific service you provided, showing that you’re paying attention and truly care about their experience. It’s not just good SEO; it’s good customer service. Taking care of your customers starts with showing them that you listen and respond with sincerity. 💬 Ready to up your game in customer service? Check out the full episode on our channel for more insights! #ServiceBusinessMastery #CustomerService #OnlineReputation #BusinessGrowth #Entrepreneurship

Those 50 reviews from two years ago? Google doesn’t care anymore. In this episode of Service Business Mastery Podcast, hosts David Blissett & Josh Crouch 🐂🎯 dive into the art of online reputation with guest Christopher Lollini from Reputation Igniter. 🛠️ It’s not just about the number of reviews you have—it’s about their recency and velocity. We break down why simply blasting your customer list every quarter for reviews isn’t enough. If your reviews aren’t recent, they lose relevance in Google’s eyes. The key to staying ahead is consistently collecting fresh reviews and maintaining a steady flow. Just doing your job isn’t enough to earn those coveted five-star ratings—that’s the bare minimum. To truly stand out, you need to exceed expectations and deliver exceptional service that inspires customers to rave about you. 🌟 And if you’re relying on outdated tactics like sporadic review requests, it’s time to rethink your strategy. Start focusing on building a strong, consistent online reputation that reflects your commitment to excellence. 💬 Ready to supercharge your online reputation and boost your business?  Tune into the full episode of Service Business Mastery Podcast on our channel for game-changing insights! #ServiceBusinessMastery #OnlineReputation #CustomerReviews #ReputationManagement #DigitalMarketing #BusinessGrowth #HVAC #SmallBusinessTips

Lead with innovation and watch your business soar!🚀 In this episode, I had the pleasure of talking with Justin Deese about my journey in building two competing HVAC companies, TriStar HVAC and Service Emperor, within the same market. From my transition from the Air Force and engineering to founding these businesses, I discuss the secrets to success, the power of automation, and the importance of balancing work and personal life, especially when working closely with a spouse. 🔑 Gain insights into innovation, leadership, and managing multiple businesses. 🎧 Tune in to hear our conversation and tips for thriving in the HVAC industry. Check the link in the comment section below ⬇︎ #Innovation #HVACSuccess #Automation #Entrepreneurship #Leadership #WorkLifeBalance #BusinessGrowth

In this episode of the Service Business Mastery podcast, we engage in a conversation with Christopher Lollini, Founder of Reputation Igniter. 🌟💼 🎧 Check out the full episode here: https://lnkd.in/e5fVJexW 🎧 Check out our YouTube here: https://lnkd.in/e6Cv8Z83 Chris Lollini is known for his expertise in digital marketing, particularly in reputation management for HVAC and other skilled trade businesses. 🚀🔧 Join us with Chris Lollini, whose journey with Reputation Igniter showcases his deep understanding of how to maintain a strong online presence, simplify marketing strategies, and leverage customer reviews to drive business success. 🔍💡 This episode is kindly sponsored by:  Sera Systems    UpFrog    CallRail    CompanyCam    MarketStorm Relentless Digital Marketing Solutions  Rilla Service World Expo #ServiceBusinessMastery #BusinessValuation #ServiceBusinessSuccess #BusinessInsights #EntrepreneurshipTips #SmallBusinessTips #HVACRBusiness #BusinessModification #Entrepreneurship #CustomerExperience #BrandBuilding

🌟 A massive thank you to Anthony Burk for the fantastic review and for being an integral part of our podcast journey! Your feedback inspires us to continue delivering exceptional content! 🌟 Haven't shared your thoughts with us yet? If you’ve been enjoying our podcast and soaking in the valuable insights we provide, we’d love to hear from you! 🎙️💬 Leave a review on your preferred platform and let us know what you think. Your feedback helps shape our future episodes and keeps our content on fire! 🙌✨ Join the conversation and find the review link in the comments below! 🌐✍️ A huge thank you to our sponsors for making this show possible! Sera Systems UpFrog Leads (Real Page) CompanyCam MarketStorm CallRail Relentless Digital Marketing Solutions Rilla

Treat your customers right and watch your business thrive. In this episode of Service Business Mastery Podcast, host David Blissett chats with Brad Hone from #AirScrubber. Brad shares essential strategies for HVAC professionals to ensure customer satisfaction and build trust. You should always take the opportunity to inform your customers about potential issues in their homes. Simple questions about allergies, pets, or even the home's longevity can open up valuable conversations. This not only helps your customers but also benefits your coworkers and your company. To overcome objections, establish strong communication and follow-up processes. Implementing tools like a laminated card with key questions or a rehash program for follow-up calls can make a significant difference.   Encourage your team to bring attention to issues like mold, surge protection, and CO detectors, preventing customers from turning to DIY solutions that might backfire. By setting up processes and consistently reinforcing them, you can foster a culture of excellence and integrity within your team. 🔑 Discover practical tips for enhancing customer interactions and boosting your HVAC business. 🎧 Listen to the full episode https://lnkd.in/e3-ZbwtM #CustomerService #HVAC #Leadership #PositiveHabits #TrustBuilding #ServiceBusinessMastery #BradHone

✨ Join Our Growing Facebook Group Community! ✨ Are you a business owner or manager of a service-based company? Or maybe a technician thinking about starting your own business? Our Facebook group is the perfect place for you 📣This page is dedicated to discussing topics from the Service Business Mastery Podcast, offering valuable insights, and answering your burning questions. Whether you’re looking for tips on business management or seeking advice on launching your own venture, our community has got you covered. 💬 Connect with like-minded professionals, share experiences, and gain the knowledge you need to succeed. Join us today and become part of a supportive network that’s all about growth and success. 👉 Click the link in the comment section below to join our group and start your journey with us! We can’t wait to welcome you! 🎊 A huge thank you to your sponsors for making this show possible! Sera Systems UpFrog Leads (Real Page) CompanyCam MarketStorm CallRail Relentless Digital Marketing Solutions Rilla

🎯 Capture your customers' hearts with stories, not stats. In this episode of Service Business Mastery Podcast, host David Blissett speaks with Brad Hone from #AirScrubber. Always share compelling stories with your customers. For instance, mention a grease fire incident to highlight the importance of a $60 fire extinguisher. People relate to stories more than statistics, making them more likely to trust and buy from you. Training and practical examples can turn an ordinary sales pitch into a trust-building moment. Brad continues to train HVAC professionals, demonstrating how a Laundry Pro can remove stubborn oil smells in one cycle. This kind of hands-on, story-driven approach not only sells products but also builds lasting customer relationships. Every day, make an effort to inform your customers about potential issues in their homes. Whether it’s about mold, CO detectors, or surge protection, bringing these up can prevent DIY disasters and establish you as their trusted expert. Implementing follow-up processes, like a rehash program, can reinforce these efforts and ensure customer satisfaction. 🔑 Learn how storytelling and proactive communication can boost your HVAC business. 🎧 Listen to the full episode https://lnkd.in/e3-ZbwtM #CustomerService #HVAC #Leadership #Storytelling #TrustBuilding #ServiceBusinessMastery #BradHone

Only 59 Days Until the Most Magical Contractor Experience! 🎉🔧 𝗧𝗵𝗲 "𝗠𝘂𝘀𝘁 𝗔𝘁𝘁𝗲𝗻𝗱" 𝗘𝘃𝗲𝗻𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿! If you haven’t registered yet for the Service World Expo, time is ticking—only 59 days left! ⏳ Don’t miss your chance to be part of the action—register now and lock in your spot! 🌟 Orlando, FL | October 15-17, 2024We’re beyond excited to be broadcasting live from the podcast stage on **Wednesday, October 16, 2024, at 2:15 PM!**🎙✨ Prepare yourself for a whirlwind of inspiration with powerhouse keynotes, game-changing breakout sessions, immersive 4-hour workshops, high-energy social mixers, and an exhibit hall loaded with the latest innovations and podcasts—ours included! Connect with like-minded residential contractors and gain insights from industry legends like Daymond John, Matt Michel, John Formica, Kyle Scheele, and Kristin & Justin Deese.🚀💡 This is your chance to elevate your business and network like never before. Register now using promo code 𝗦𝗕𝗠𝗦𝗔𝗩𝗘𝟭𝟬𝟬 for $100 off your registration!   👉Visit www.serviceworldexpo.com to secure your spot today. We can’t wait to see you there! 🎊👨🚒👩🚒 #ServiceWorldExpo #SWE2024 #ServiceBusinessMastery

Good things happen to good people✅ In this episode of Service Business Mastery Podcast, host David Blissett welcomes Brad Hone from #AirScrubber. Brad transitioned from being a police officer to the HVAC industry after a severe injury. He shares how maintaining a positive attitude and treating people well has shaped his life and career. We  should start every day with gratitude and choose a positive attitude to tackle challenges head-on. Embracing the mantra that good things happen to good people can enrich your life and positively impact those around you. Incorporate innovative technologies like the Laundry Pro, which removes stubborn stains without detergent, and the Air Scrubber, which purifies air and surfaces. These tools demonstrate how ethical practices and consistent learning can lead to success. Build trust and deliver value in your customer interactions. By implementing processes that prioritize customer satisfaction, you can transform struggling companies into thriving businesses. Adapt constantly and see opportunities in every challenge to achieve long-term success. 🔑 Discover how a positive mindset, integrity, and innovative thinking can transform your career and personal life. 🎧 Listen to the full episode  https://lnkd.in/e3-ZbwtM #Leadership #PositiveAttitude #Resilience #Integrity #Innovation #CustomerSatisfaction #ServiceBusinessMastery #BradHone