ServiceChannel

The next wave of customer loyalty is here. Catch our CBDO, Siddarth Shetty, as he joins a dynamic panel 🎤 at MURTEC Executive Summit’s Big Idea Breakfast 🧇 to discuss the latest findings from Hospitality Technology's 2024 Customer Engagement Technology Study: Unlocking Loyalty. Sid will share fresh 🆕 strategies on leveraging guest data, meeting evolving consumer expectations, and how to make tech work smarter for your business. Don’t miss out 🙅🏽♂️ on ideas that could revolutionize your approach to AI and customer engagement in the restaurant industry. 📅 Wednesday, October 23, 2024  📍 Fairmont Grand Del Mar, San Diego, CA (in the Grand Ballroom)  🕒 Breakfast starts at 8:15 AM | Session kicks off at 8:30 AM Come away with actionable insights to keep your guests coming back. #restauranttech #customerloyalty #MURTEC #facilitiesmanagement 

Stop making your provider onboarding more complicated than it needs to be. 🫨 A clear, comprehensive onboarding guide 📗 can be a game changer for your business. It’ll help you save time, avoid costly mistakes, and make sure you and your provider are working in sync right from the start. 🧩 When everyone knows exactly who to contact, how to bill, and what’s expected, you’ll eliminate the back-and-forth that slows down progress. 🙆🏼♂️ Better onboarding = better performance, and that means happy store managers and customers.    Want to onboard your next provider seamlessly? 👇🏽 Check out the customizable Onboarding Guide in the comments below! 👇🏽    #ProviderManagementMinute #facilitiesmanagement #savetime #businessefficiency    Until next time, we remain #AtYourServiceChannel. 

🚨 Get your hands on these new tools—right now! 🚨 If you're not leveraging the latest updates from ServiceChannel, you could be putting your business continuity and brand experience at serious risk. ⚠️ Why? Because this fall's product release is packed with features designed to keep your operations running smoothly and prevent costly downtime. 📉 From 1️⃣ provider pilots that let you test and evaluate new service providers without the guesswork, to 2️⃣ proactive asset management tools that keep your operations running smoothly, your competitors are already leveling up. Do not get left behind. 🫡 👀 Watch the on-demand webinar now and take immediate action to enhance your network management and brand reliability. Your team, your customers, and your brand depend on you taking action now! 👉 Catch the on-demand event or RISK scrolling past and missing out! https://lnkd.in/gSavNQQ6 

Does your business RUN on repeat customers? Then listen up!! 😱    In the latest episode of Elevating Brick & Mortar, Mike Gray, President of Rumble Boxing, reveals the key to building loyalty and culture that keeps customers 🪝 hooked. "The minute you walk into our studios, you can’t help but build connections. That’s what keeps people coming 🏃🏼♂️ back." From spotless facilities to team alignment, Mike breaks down what it takes to elevate the customer experience and lock in retention—because it’s not just fitness studios that need this. 🫵 Whether you're running retail, restaurants, or real estate, if you're not creating connection, you're losing loyalty. 😖 Want your brand to stick? You won’t want to miss this. Catch the full episode in the comments below. 👇 #brandloyalty #customerexperience #retailinsights #facilitiesmanagement 

As the aftermath of Hurricanes Helene and Milton continues to unfold, we’re reminded of the incredible strength of the communities and our own employees we proudly serve. The devastation is immense, and we know the recovery ahead will be long and challenging. For those of you with operations in the areas most impacted by the hurricanes, know that we are right there with you. Your providers have stepped up to the challenge, and we’re ready to support you every step of the way as your needs evolve. As Craig Moriarty, our president, said, “Let’s work together to keep services up and running for the communities that are suffering.” It’s truly inspiring to see how our regional and national customers have mobilized to deliver critical supplies and services. Your resilience in the face of such challenges is something we deeply admire.    To our service provider partners, we see the massive hurdles you're tackling now and the demanding recovery work ahead. Your commitment to keeping essential services running in these trying times is nothing short of extraordinary.    We’re here to support you in any way we can. Stay safe, and know that together, we can move forward. 💙 

Today is World Mental Health Day, and at Fortive, we recognize that our people are our greatest asset. Supporting mental well-being isn't just a one-day commitment—it's a daily priority because we believe that mental health is essential to our overall well-being and success. Here are three mental well-being practices our team finds valuable: 💚 Take a Short Walk or Stretch: Boost your mood and energy with regular breaks. 💚 Stay Connected: Catch up with colleagues over quick coffee chats (virtual or in-person). 💚 Utilize Our Benefits: Take advantage of offerings like free counseling sessions through Spring Health, support for parents and parents-to-be through Maven Clinic, backup care support for children and elders through Care.com, and more. #WorldMentalHealthDay #FortiveCares

“It’s not going to take anyone’s job away. 😮💨 It’s going to enhance their job... and how we’re able to deliver against customer expectations.” – Mike Guinan From Flippy, the fryer robot 🦾, to Julie, the drive-thru AI, Mike explains how White Castle is blending cutting-edge technology with old-fashioned customer care.    👀 ICYMI: In this episode of Elevating Brick & Mortar, 'When AI Levels Up Your Kitchen,' Michael Guinan, VP of Operations Services at White Castle, shares how robotics and AI are revolutionizing their kitchen by making their teams stronger and creating unforgettable customer moments.    #AI #robotics #hospitality #facilitiesmanagement #customerexperience Catch the full episode of Elevating Brick & Mortar in the comments below! 🎧👇

What happens when disconnected teams finally start sharing the same playbook? As our latest guest puts it, “it’s a transformation: from reactive chaos to proactive strategy, all powered by data.” 📊     In a storied career that’s gone from managing work orders by hand to leading one of the most innovative real estate operations at Citizens, David Tarantelli, VP of Systems, has seen it all—and in this new episode of Elevating Brick & Mortar, he’s not 🙅🏾♂️ holding back.    Listen as Dave talks about moving away from firefighting and toward creating a streamlined, data-driven system, that allowed him to demonstrate to company leadership how to be and how this allowed them to start “using our money in the right places."     The result? Better buildings, smarter investments, and a level of service customers can’t resist. ☝🏼 #facilitiesmanagement #dataanalytics #realestate #customerexperience #leadership 👇🏽 Catch the full episode now in the comments below! 🎧 

🚗💨 Buckle up, folks! It’s time to shift gears and steer your provider network like a pro. In this episode of Provider Management Minute, Fargo Balliett, Sr. Manager of Marketplaces, is here to remind you that "no news is NOT good news" when it comes to providers. If you’re ready to ditch gut feelings and hit the data-driven highway, Fargo’s got the ultimate tip for you: the Contractor Scorecard. It’s like GPS for your provider network—spotting top performers and tracking key metrics like speed, on-time arrivals, and price. 🚦 Time to flex that facilities muscle and fine-tune your network like a well-oiled machine. Hit that follow button for more tips, and download the Framework for a Strong Provider Network 👇 in the comments below. 👇 Until next time, we remain #AtYourServiceChannel #ProviderManagementMinute #facilitiesmanagement #optimization #serviceproviders 

ICYMI: For those of us who love our pets like family, nothing matters more than knowing they’re in good hands when it comes to their care. 🐾 In this heartfelt episode of Elevating Brick & Mortar, Allison Schull Turner, SVP of Real Estate and Development at Bond Vet, shares why loyalty in pet care feels like hospitality. From beautifully designed 🏥 spaces to making every visitor, human or furry, feel at home the moment they walk through the door. ✨ 🐩 Allison's approach is a lesson in creating trust and comfort through brand consistency and a holistic experience. It's about building spaces that are more than just functional; they're places where you know you and your pet are truly valued. As Season 4 heats up, rewind ⏪ with us to this episode and discover how Bond Vet is redefining retail healthcare with a hospitality mindset, making every clinic feel like home. 🐈 #petcare #customerexperience #facilitiesmanagement #retailhealthcare #brandloyalty 👇 Catch the full episode in the comments below and find out why it’s not just about the care. It’s about creating spaces that make you feel at ease, every time. 👇