ServiceChannel

ServiceChannel

Software Development

Pleasanton, California 13,292 followers

We bring peace of mind to the facility management ecosystem by enabling peak performance in every location.

About us

ServiceChannel empowers facilities and store operations teams to provide the best possible guest experience at every location. Our commercial and enterprise customers achieve brand excellence through our SaaS platform that provides a single source of truth, a marketplace that connects businesses with top service providers, and professionally managed services. Our platform provides real-time, data-driven visibility over business-critical assets, service providers and spend, driving growth for our customer organizations. Key Facts: * 63 countries * 300,000 locations * $6B annual spend processed * 500 leading customers * 5 of 5 most profitable retailers in America * 4 of 10 fastest growing restaurants in US Industries Served: • Retail • Restaurants • Convenience Stores • Grocery/Supermarkets • Finance/Banking/Credit Unions • Healthcare/Urgent Care • Storage & Logistics • Unmanned Assets • Government/Municipal Properties • Educational Institutions • Transportation • Housing & Property Management • Supportive & Community-Based Housing

Industry
Software Development
Company size
201-500 employees
Headquarters
Pleasanton, California
Type
Privately Held
Founded
1999
Specialties
Facility Management, Contractor Management, Retail Maintenance Management, Vendor Sourcing, Restaurant Maintenance Management, CMMS, Vendor Compliance and Risk Monitoring, Integrated Facility Management, Facility Maintenance Software, Service Provider Network, and IFM

Locations

Employees at ServiceChannel

Updates

  • ServiceChannel reposted this

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    71,527 followers

    Today is World Mental Health Day, and at Fortive, we recognize that our people are our greatest asset. Supporting mental well-being isn't just a one-day commitment—it's a daily priority because we believe that mental health is essential to our overall well-being and success. Here are three mental well-being practices our team finds valuable: 💚 Take a Short Walk or Stretch: Boost your mood and energy with regular breaks. 💚 Stay Connected: Catch up with colleagues over quick coffee chats (virtual or in-person). 💚 Utilize Our Benefits: Take advantage of offerings like free counseling sessions through Spring Health, support for parents and parents-to-be through Maven Clinic, backup care support for children and elders through Care.com, and more. #WorldMentalHealthDay #FortiveCares

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  • View organization page for ServiceChannel, graphic

    13,292 followers

    “It’s not going to take anyone’s job away. 😮💨 It’s going to enhance their job... and how we’re able to deliver against customer expectations.” – Mike Guinan From Flippy, the fryer robot 🦾, to Julie, the drive-thru AI, Mike explains how White Castle is blending cutting-edge technology with old-fashioned customer care.    👀 ICYMI: In this episode of Elevating Brick & Mortar, 'When AI Levels Up Your Kitchen,' Michael Guinan, VP of Operations Services at White Castle, shares how robotics and AI are revolutionizing their kitchen by making their teams stronger and creating unforgettable customer moments.    #AI #robotics #hospitality #facilitiesmanagement #customerexperience Catch the full episode of Elevating Brick & Mortar in the comments below! 🎧👇

  • View organization page for ServiceChannel, graphic

    13,292 followers

    What happens when disconnected teams finally start sharing the same playbook? As our latest guest puts it, “it’s a transformation: from reactive chaos to proactive strategy, all powered by data.” 📊     In a storied career that’s gone from managing work orders by hand to leading one of the most innovative real estate operations at Citizens, David Tarantelli, VP of Systems, has seen it all—and in this new episode of Elevating Brick & Mortar, he’s not 🙅🏾♂️ holding back.    Listen as Dave talks about moving away from firefighting and toward creating a streamlined, data-driven system, that allowed him to demonstrate to company leadership how to be and how this allowed them to start “using our money in the right places."     The result? Better buildings, smarter investments, and a level of service customers can’t resist. ☝🏼 #facilitiesmanagement #dataanalytics #realestate #customerexperience #leadership 👇🏽 Catch the full episode now in the comments below! 🎧 

  • View organization page for ServiceChannel, graphic

    13,292 followers

    🚗💨 Buckle up, folks! It’s time to shift gears and steer your provider network like a pro. In this episode of Provider Management Minute, Fargo Balliett, Sr. Manager of Marketplaces, is here to remind you that "no news is NOT good news" when it comes to providers. If you’re ready to ditch gut feelings and hit the data-driven highway, Fargo’s got the ultimate tip for you: the Contractor Scorecard. It’s like GPS for your provider network—spotting top performers and tracking key metrics like speed, on-time arrivals, and price. 🚦 Time to flex that facilities muscle and fine-tune your network like a well-oiled machine. Hit that follow button for more tips, and download the Framework for a Strong Provider Network 👇 in the comments below. 👇 Until next time, we remain #AtYourServiceChannel #ProviderManagementMinute #facilitiesmanagement #optimization #serviceproviders 

  • View organization page for ServiceChannel, graphic

    13,292 followers

    ICYMI: For those of us who love our pets like family, nothing matters more than knowing they’re in good hands when it comes to their care. 🐾 In this heartfelt episode of Elevating Brick & Mortar, Allison Schull Turner, SVP of Real Estate and Development at Bond Vet, shares why loyalty in pet care feels like hospitality. From beautifully designed 🏥 spaces to making every visitor, human or furry, feel at home the moment they walk through the door. ✨ 🐩 Allison's approach is a lesson in creating trust and comfort through brand consistency and a holistic experience. It's about building spaces that are more than just functional; they're places where you know you and your pet are truly valued. As Season 4 heats up, rewind ⏪ with us to this episode and discover how Bond Vet is redefining retail healthcare with a hospitality mindset, making every clinic feel like home. 🐈 #petcare #customerexperience #facilitiesmanagement #retailhealthcare #brandloyalty 👇 Catch the full episode in the comments below and find out why it’s not just about the care. It’s about creating spaces that make you feel at ease, every time. 👇 

  • View organization page for ServiceChannel, graphic

    13,292 followers

    🚀 We’re heading to Pantheon 2024! 🚀 At ServiceChannel, we know that service providers are the foundation of delivering exceptional experiences for the world’s biggest brands. That’s why we’re excited to join our partners at ServiceTitan’s annual Pantheon conference at the 📍 Orlando World Center Marriott in Orlando, Florida, from 🗓️ September 30 to October 2, 2024. Our team—Steven De La Cruz, Mike Roberts, and Rudy Salinas—will be there, ready to connect and collaborate with you! Plus, Siddarth Shetty, our Chief Business Development Officer, will be speaking on the panel titled “Leveraging Integrated Technologies to Grow Profitably into Commercial Facilities Management” on ⏰ Wednesday, October 2 at 9:15 AM. Don’t miss this chance to hear key insights about the future of facilities management, evolving customer experiences, and the innovation driving our industry forward. Stop by our ServiceChannel kiosk to meet the team, explore how our platform empowers service providers, and discover the latest solutions to elevate your facilities management strategy. If you’ll be at #Pantheon2024, we’d love to meet you—come say hello! 👋 #serviceproviders #facilitiesmanagement #customerexperience #trades 

  • View organization page for ServiceChannel, graphic

    13,292 followers

    Building a high-performing service provider network takes a mix of strategy and precision 🤏🏻 and we’re here to show you how.    In this episode of Provider Management Minute, we sit down with James Hemsarth, senior director of provider management, to reveal how his team builds and fine-tunes a world-class provider network for some of the globe's biggest brands. 🌍    James breaks it down into three essential steps: 1️⃣ Set clear expectations from the very first call. 2️⃣ Choose metrics that providers can actually control, like proposal turnarounds and check-in compliance. 3️⃣ Use performance data to tailor your approach—ensuring every provider gets the attention they need.    But it’s not just about the numbers. James also shares the importance of nurturing ❤️🩹 relationships with transparency, constant feedback, and tips for improvement. Success is a two-way street.    Want to dive deeper into how to build a rock-solid network? 📈 Download the Framework for a Strong Provider Network 👇🏾 in the comments below 👇🏾 and stay tuned for the next episode!     #ProviderManagmentMinute #facilitiesmanagement #costsavings #serviceproviders 

  • View organization page for ServiceChannel, graphic

    13,292 followers

    Traditional facilities outsourcing is usually a black box. ⬛️    🤔 Want to know what service providers are actually charging? Too bad!  🤨 Wondering if you're working with the best tradespeople? No way to tell!  😨 Eager to own the relationships with your providers? Oh well!  😫 Dying to see some data tracking the performance of your assets and providers? What data?    Outsourcing 2.0 is here, and we’re all aboard. Come on in, the water (i.e. the visibility, control, experience) is fine! ⛵️    👇 To learn more about Outsourcing 2.0, click the link in the comments below! 👇    #facilitiesmanagement  #facilities #outsourcing

  • View organization page for ServiceChannel, graphic

    13,292 followers

    550+ locations! How’s a brand to keep them all under control? 🤔 In the Season 4 premiere of Elevating Brick & Mortar, Brian Nay, Director of Field Services at RaceTrac, takes us behind the wheel of how they keep things running at full speed 🚗 💨 From cutting-edge tech to making sure every stop—whether you’re in Miami or Dallas—feels flawless, hear how Brian and team keep RaceTrac in the pole position. 🏁 "Our goal is 100 percent uptime. We know our guests want that consistency, and we can’t fail them multiple times or they’ll go somewhere else." – Brian Nay It all comes down to this: consistency ✔️ innovation ✔️ and operational excellence ✔️ create an unforgettable customer experience—across every stop, every time. And you’re about to hear how it’s done in today’s episode. 🎧 #facilitiesmanagement #customerexperience #technologyinnovation #podcast    Catch the full episode on YouTube in the comments below 👇🏾 

  • View organization page for ServiceChannel, graphic

    13,292 followers

    🚨 Today’s the day! 🚨    While Accruent Insights kicks off in San Antonio 🤠, we’ve got something just as exciting for you at home. Jump headfirst into our webinar: Connecting Teams Across the Facilities and Asset Lifecycle, where leaders from ServiceChannel, Accruent, and Gordian break down how Fortive solutions can transform your approach to facilities and asset management.    🤓☝🏼 With expert insights from Siddarth Shetty, CBDO at ServiceChannel, Pete Mansel, CSO at Accruent, and Richard Leurig, President of Accruent, you’ll discover how connected workflows reduce silos 🕳️ and drive innovation.   “We're seeing real transformation as facilities teams move from disconnected workflows to seamless, real-time operations—creating significant cost savings and operational efficiency.”     Hosted by David Harrington, Global WMS Architect at Accruent!💡    👇 Catch the full on-demand webinar now in the comments below! 👇    #facilitiesmanagement #assetmanagement #facilities 

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Funding

ServiceChannel 6 total rounds

Last Round

Series B

US$ 54.0M

Investors

Accel
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