ServiceChannel

🚗💨 Buckle up, folks! It’s time to shift gears and steer your provider network like a pro. In this episode of Provider Management Minute, Fargo Balliett, Sr. Manager of Marketplaces, is here to remind you that "no news is NOT good news" when it comes to providers. If you’re ready to ditch gut feelings and hit the data-driven highway, Fargo’s got the ultimate tip for you: the Contractor Scorecard. It’s like GPS for your provider network—spotting top performers and tracking key metrics like speed, on-time arrivals, and price. 🚦 Time to flex that facilities muscle and fine-tune your network like a well-oiled machine. Hit that follow button for more tips, and download the Framework for a Strong Provider Network 👇 in the comments below. 👇 Until next time, we remain #AtYourServiceChannel #ProviderManagementMinute #facilitiesmanagement #optimization #serviceproviders 

ICYMI: For those of us who love our pets like family, nothing matters more than knowing they’re in good hands when it comes to their care. 🐾 In this heartfelt episode of Elevating Brick & Mortar, Allison Schull Turner, SVP of Real Estate and Development at Bond Vet, shares why loyalty in pet care feels like hospitality. From beautifully designed 🏥 spaces to making every visitor, human or furry, feel at home the moment they walk through the door. ✨ 🐩 Allison's approach is a lesson in creating trust and comfort through brand consistency and a holistic experience. It's about building spaces that are more than just functional; they're places where you know you and your pet are truly valued. As Season 4 heats up, rewind ⏪ with us to this episode and discover how Bond Vet is redefining retail healthcare with a hospitality mindset, making every clinic feel like home. 🐈 #petcare #customerexperience #facilitiesmanagement #retailhealthcare #brandloyalty 👇 Catch the full episode in the comments below and find out why it’s not just about the care. It’s about creating spaces that make you feel at ease, every time. 👇 

🚀 We’re heading to Pantheon 2024! 🚀 At ServiceChannel, we know that service providers are the foundation of delivering exceptional experiences for the world’s biggest brands. That’s why we’re excited to join our partners at ServiceTitan’s annual Pantheon conference at the 📍 Orlando World Center Marriott in Orlando, Florida, from 🗓️ September 30 to October 2, 2024. Our team—Steven De La Cruz, Mike Roberts, and Rudy Salinas—will be there, ready to connect and collaborate with you! Plus, Siddarth Shetty, our Chief Business Development Officer, will be speaking on the panel titled “Leveraging Integrated Technologies to Grow Profitably into Commercial Facilities Management” on ⏰ Wednesday, October 2 at 9:15 AM. Don’t miss this chance to hear key insights about the future of facilities management, evolving customer experiences, and the innovation driving our industry forward. Stop by our ServiceChannel kiosk to meet the team, explore how our platform empowers service providers, and discover the latest solutions to elevate your facilities management strategy. If you’ll be at #Pantheon2024, we’d love to meet you—come say hello! 👋 #serviceproviders #facilitiesmanagement #customerexperience #trades 

Building a high-performing service provider network takes a mix of strategy and precision 🤏🏻 and we’re here to show you how.    In this episode of Provider Management Minute, we sit down with James Hemsarth, senior director of provider management, to reveal how his team builds and fine-tunes a world-class provider network for some of the globe's biggest brands. 🌍    James breaks it down into three essential steps: 1️⃣ Set clear expectations from the very first call. 2️⃣ Choose metrics that providers can actually control, like proposal turnarounds and check-in compliance. 3️⃣ Use performance data to tailor your approach—ensuring every provider gets the attention they need.    But it’s not just about the numbers. James also shares the importance of nurturing ❤️🩹 relationships with transparency, constant feedback, and tips for improvement. Success is a two-way street.    Want to dive deeper into how to build a rock-solid network? 📈 Download the Framework for a Strong Provider Network 👇🏾 in the comments below 👇🏾 and stay tuned for the next episode!     #ProviderManagmentMinute #facilitiesmanagement #costsavings #serviceproviders 

Traditional facilities outsourcing is usually a black box. ⬛️    🤔 Want to know what service providers are actually charging? Too bad!  🤨 Wondering if you're working with the best tradespeople? No way to tell!  😨 Eager to own the relationships with your providers? Oh well!  😫 Dying to see some data tracking the performance of your assets and providers? What data?    Outsourcing 2.0 is here, and we’re all aboard. Come on in, the water (i.e. the visibility, control, experience) is fine! ⛵️    👇 To learn more about Outsourcing 2.0, click the link in the comments below! 👇    #facilitiesmanagement  #facilities #outsourcing

550+ locations! How’s a brand to keep them all under control? 🤔 In the Season 4 premiere of Elevating Brick & Mortar, Brian Nay, Director of Field Services at RaceTrac, takes us behind the wheel of how they keep things running at full speed 🚗 💨 From cutting-edge tech to making sure every stop—whether you’re in Miami or Dallas—feels flawless, hear how Brian and team keep RaceTrac in the pole position. 🏁 "Our goal is 100 percent uptime. We know our guests want that consistency, and we can’t fail them multiple times or they’ll go somewhere else." – Brian Nay It all comes down to this: consistency ✔️ innovation ✔️ and operational excellence ✔️ create an unforgettable customer experience—across every stop, every time. And you’re about to hear how it’s done in today’s episode. 🎧 #facilitiesmanagement #customerexperience #technologyinnovation #podcast    Catch the full episode on YouTube in the comments below 👇🏾 

🚨 Today’s the day! 🚨    While Accruent Insights kicks off in San Antonio 🤠, we’ve got something just as exciting for you at home. Jump headfirst into our webinar: Connecting Teams Across the Facilities and Asset Lifecycle, where leaders from ServiceChannel, Accruent, and Gordian break down how Fortive solutions can transform your approach to facilities and asset management.    🤓☝🏼 With expert insights from Siddarth Shetty, CBDO at ServiceChannel, Pete Mansel, CSO at Accruent, and Richard Leurig, President of Accruent, you’ll discover how connected workflows reduce silos 🕳️ and drive innovation.   “We're seeing real transformation as facilities teams move from disconnected workflows to seamless, real-time operations—creating significant cost savings and operational efficiency.”     Hosted by David Harrington, Global WMS Architect at Accruent!💡    👇 Catch the full on-demand webinar now in the comments below! 👇    #facilitiesmanagement #assetmanagement #facilities 

🌍 Energy efficiency. Sustainability. Innovation. The future of food retail hinges on how we meet these challenges, and ServiceChannel is excited to be part of the conversation at the 2024 FMI Energy & Store Development Conference in Baltimore, September 23-25! From CO2 refrigeration 🥶 to IoT tech for real-time monitoring, we’re exploring solutions that boost efficiency, cut emissions ⛽, and ensure compliance—all while creating energy-efficient, aesthetically pleasing store 🏬 environments. Meet Leum Fahey and Ann DiPietro to see how ServiceChannel can help tackle these challenges and connect with industry leaders to dive into the latest trends in IoT, AI, and supply chain resilience. Let’s build the sustainable stores of tomorrow, together. 🌱 FMI- The Food Industry Association #FMIEnergySD #foodindustry #foodretail #sustainability #facilitiesmanagement

Good news! ☺️ We’ve got some short & sweet tips to help you strengthen your provider network, and it’s simpler than you think. 🪄    In this episode of the Provider Management Minute, Kavya Dindu, Product Manager at ServiceChannel, walks you through 👋🏽 how to use Provider Search to spot weak links and improve your network’s performance. This is about to save you some serious coin!    The best part? It’s as easy as checking in monthly and using real-time data to guide your next steps. 😮💨    #ProviderManagmentMinute #facilitiesmanagement #costsavings #serviceproviders    🔗 Check out your Network Opportunities, read up on the Framework for a Strong Provider Network (you can find both 👇🏾 in the comments below 👇🏾) and follow us for more expert tips in the next episode, where we’ll talk about building your bench strength! 

We’re gearing up for Connex Mid-year 2024! 🚀    Excited to have Rudy Salinas, Michelle Kaveny, Derek Vipond, and Jacob Cepis representing ServiceChannel at this year’s event, where we’ll be connecting with industry leaders, facility managers, and service providers. 🤝    Last year, we gained valuable insights from distinguished speakers and networked with our community. This year, we’re looking forward to even more engaging discussions, innovative 💡 ideas, and building lasting partnerships.   🗓 Date: September 23-25  📍 Location: Caesars Palace in Las Vegas, NV  Whether you’re attending or following along, be sure to connect with our team to learn how we’re helping companies streamline operations and elevate their facility management game. #ConnexMidYear #facilitiesmanagement #serviceproviders #networking #innovation #facilitysolutions