Smartcat reposted this
Me and my colleague Zsolt were fortunate to be invited for the Customer Board Meeting of Smartcat in Austin, Texas in September. What I want to share now is the exceptional customer orientation of Smartcat people, to tell you that such thing still exists and also how similar Smartcat's values are to GRUNDFOS in this regard. 1) This Board meeting was designed with a win-win mindset, how the content can be beneficial for all parties, for the customers covering topics of interest and opportunity to learn from one another, even having a key note speaker on AI in L&D to be hot and for the host to share their latest AI-based development on the platform which we even tried then and there (!) and seeing further with sharing their Roadmap ahead, and for both asking feedback from us as customers to truly understand what is valuable and important to us. We all gained I believe, and became wiser after the 1 day interaction. 2) Everyone was going above and beyond in all aspects, all Marketing and Sales colleagues - no competition on who was better 😉 We were invited for this event with an 'all-inclusive' pass including a 2 days TechLearn Conference following it. I was amazed at each interaction on their customer orientation and awareness. Even going on a Texas Live Music Bar hunting at the end of the day which we definitely found with special horses attached, just to feel the Texan-spirit 😊 3) Ivan Smolnikov their CEO was so humble. In his way of speaking, his interactions. He really reminded me to our CEO, Poul Due Jensen. And the way we were treated reminded me how Grundfos by the founder Poul Due Jensen started his business treating his clients as close friends/partners with the mindset of understanding and mutually benefitting from growth. All in all, I am wholeheartedly grateful for the Smartcat Team Colman Murphy Andrew Federici, MBA Avi Teplitsky Daniel James Clark Hayes for this amazing experience! 😊 Btw Dear LinkedIn friends, if you are looking for speeding up your digital learning's translation, look no further, the best on the market is Smartcat! And they have new AI-driven elearning content development etc super features as well by now 😉 #texas #customerorientation #clientsatisfaction #ai #learninganddevelopment #gratefulness