Solv.

We’re back from an incredible few days in Nashville! The 16th Annual Merchant Medicine Symposium offered so many valuable moments to connect, share insights, and learn from one another. Here are our top takeaways: 💡 If you’re not already using AI, you need to be. We see AI everywhere — in our personal and professional lives — and it has countless powerful applications, but many organizations don’t know where to start or face compliance barriers. Talk with IT to implement safe AI practices and explore tools like ChatGPT to start applying AI in everyday tasks. (We encourage you to play with these solutions in your personal lives so you can start to see their full potential). 💡 AI will radically change consumer expectations for healthcare. Humans weren’t meant to stare at screens all day. As AI evolves, we expect user experiences to shift toward more conversational interfaces using voice-powered agents. With rapid advancements, those who embrace AI-driven user experiences will stay ahead of the curve. 💡 We have a unique opportunity to drive innovation. Urgent care is the entrepreneurial arm of healthcare and plays a unique role in meeting consumer demands for access and convenience. We should keep moving the industry forward and do a better job of making sure patients understand our scope. 💡 No margin, no mission. We must improve profitability to increase access for millions of patients. To support growth, the industry must collaborate and use data to demonstrate our value to payers. It’s also critical to track metrics that matter when it comes to repeat visits and the bottom line: clinic visits per day, net promoter score, and door-to-door times. We’ll be sharing more insights and actionable tips on these topics over the coming weeks, so make sure you’re subscribed to our emails. A big thank you to our co-hosts, UCP Merchant Medicine, and all of the brilliant speakers for making this event so impactful! Toyin Ajayi, Aaron Martin, Derek Newell, Ayokunle Omojola, David L. Katz, Will Howorth, Kirsten Saint Clair, Heather Mirjahangir Fernandez, Brandon J. Robertson, Web Golinkin, Rebecca Messing Haigler, LynAnn Weaver 

We couldn't agree more! 👏 Check out April Gillam's key takeaways from the 2024 Symposium in Nashville ⬇️ We'll be sharing more insights & learnings in the coming days. More to come soon!

We're going live in under an hour! Join Teresa Asma and Lizzy Eisenberg TODAY for a 30-minute conversation on modernizing patient payments. 💡 Bonus: Attendees have the opportunity to receive a personalized benchmarking report to see how their clinic measures up against industry standards. See you at 9:30 am PST / 12:30 pm EST!

Managing patient satisfaction is always a top priority—and outdated payment systems might be working against you. Join us on Thursday, September 26 at 9:30am PST for a 30-minute webinar with Solv COO Teresa Asma and Lightspark VP Lizzy Eisenberg (formerly at CashApp & Afterpay). Learn how updating your payment processes can improve patient experience and protect your bottom line. In just 30 minutes, you'll learn: 👉Why outdated payment options frustrate patients—and how to fix it 👉How to simplify payments and reduce time-to-pay 👉The link between better payment systems and stronger collections Plus, attendees will receive a personalized benchmarking report to see how your payment process compares to others in the industry.💸

Join April and Brandon live, and come by booth 102 to learn more about Solv’s purpose-built platform for urgent care.

Many urgent care centers are still behind when it comes to modern payment options—and it's time to change that. Join us on September 26th for a 30-minute fireside chat with Solv COO Teresa Asma and Lizzy Eisenberg, VP of Lightspark (former leader at Afterpay and Cash App). Here's what you’ll learn: 🔷How outdated payment systems impact patient satisfaction and retention 🔷Why transparency can reduce time to pay 🔷The benefits of modernizing your payments: higher satisfaction, better collections, and a competitive edge 🎯 Save your spot today: https://hubs.la/Q02Pflmt0

With the busiest season approaching, many clinics are focused on attracting new patients. But did you know patient retention can have a bigger impact on your bottom line? Here’s why: 📊 Building patient loyalty—and the steady revenue that comes with it—requires more than just great care. It’s about delivering a modern patient experience and having an effective communication strategy. How are you ensuring your patients keep coming back? ➡️Visit our blog for strategies to strengthen retention and boost visit frequency.

Are you an urgent care executive shaping the future of on demand care and access? Request an invite by Monday to the Symosium to join the conversation.

Today’s the day! Grab your digital seat now for the last part of the Dollars & Sense Series focused on urgent care strategy.

Multiple people have asked me where they can find information about the 16th Annual Merchant Medicine Symposium. Urgent care is everyday healthcare. We believe there’s a bigger role for us to play, which is why we need the best and brightest urgent care leaders driving the discussion. That’s why we’ve got an incredible lineup of speakers, including: 👉Toyin Ajayi, CEO of Cityblock Health 👉Aaron Martin, VP of Healthcare at Amazon 👉Derek Newell, CEO of NextCare 👉Ayokunle Omojola, Technology Entrepreneur, Angel Investor, and Chief Product Officer of Carbon Health The Symposium remains an invite-only event, exclusively for urgent care executives at scaled organizations, ambulatory care investors, payors, and health system leaders. Given leadership transitions, growth, and innovations in on-demand care, I want to make sure that we don’t miss an opportunity to invite a new or rising executive who is leading a scaled urgent care organization. If you'd like to be a part of this conversation in Nashville from 9/30-10/2, please fill out the form below by 9/4. https://lnkd.in/g6gPipCW Solv. | UCP Merchant Medicine | Intellivisit Solutions