South Jersey Transportation Authority reposted this
Another great #Tolling 101 session, this time for folks at the South Jersey Transportation Authority. Sometimes, staff at toll agencies get siloed to a degree that, while they understand their own job/area of expertise, they don't always have the complete picture of how they fit into the whole process from roadside through back office and the myriad of components, processes and business rules that make up a modern, complex toll collection program. Getting a better understanding of where you fit into the overall process can lead to cross-pollination of ideas between workgroups that can generate improvements across the board. Gannett Fleming's Tolling 101 sessions are customized to the client's specific tolling environment covering their roadside and back office/customer service center systems in detail. The sessions also provides background on the toll industry including the history/evolution of tolling, the history of E-ZPass (for E-ZPass agency clients), background on IBTTA's NIOP efforts past and present, the evolution of protocols in the US and recent multi-protocol efforts, and various concepts of particular interest such as AET leakage. Feel free to reach out if you think your staff would benefit from a Tolling 101 session. #ibtta #innovation #cashlesspayments #learning