SupportNinja

🔍 What really defines quality in outsourcing? It’s not just about cost savings anymore. Forward-thinking companies are: ✅ Measuring outcomes that go beyond financial metrics ✅ Partnering with providers who drive long-term value ✅ Prioritizing flexibility and strategic alignment SupportNinja VP of Revenue Ciara Byrne explores how quality outsourcing can fuel business growth. 🔗 https://hubs.li/Q03f8KS00

Many companies view SaaS renewal management as a simple task — set reminders, send a few follow-ups, and wait for customers to renew. But here’s the reality: Renewal management is a complex, high-stakes process that directly impacts revenue, retention, and growth. 📈 Without a proactive strategy, companies risk: ⚠️ Losing recurring revenue ⚠️ Increasing churn ⚠️ Falling behind their competitors Outsourcing renewals isn’t just about saving time — it’s about scaling smarter and driving predictable growth. 🚀 Are your renewal processes keeping up with your company’s growth? Or is it time to rethink how you manage them? 🔗 Explore 8 benefits of outsourcing renewals: https://hubs.li/Q03f88zp0

Return-to-office mandates are gaining traction — but they’re pushing companies in the wrong direction. RTO is not about performance. It’s not about collaboration. And it’s definitely not about what’s best for employees. Here’s what’s really driving the push: ✓ Empty office buildings that feel like wasted assets ✓ Leaders clinging to outdated management styles ✓ A lack of investment in remote-first systems ✓ Fear of losing control over how work gets done SupportNinja CEO Craig Crisler explored these trends with Dr. Gleb Tsipursky on the Wise Decision Maker Show and discussed why companies resisting remote work may be setting themselves up for long-term challenges. 🔗 Full episode here: https://hubs.li/Q03f7bdQ0

Cost savings aren’t enough anymore. Companies want value, innovation, and alignment. SupportNinja CEO Craig Crisler explains how outsourcing evolved in 2024 — and where it’s going in 2025. 🔗 https://hubs.li/Q03cnTj30 #CXInnovation #OutsourcingLeadership #SupportNinja

AI can’t do it all — and customers are noticing. ✅ 86% of CX leaders say AI + human support delivers the best outcomes ❌ But many companies go all-in on automation too early Customers want fast answers — but they also want empathy. 🔗 https://hubs.li/Q03dGBwm0 How is your team balancing AI automation and human support in 2025?

Holiday spikes used to overwhelm Origin USA’s internal team — response times hit six weeks. Now? ⚡️ Under 1-hour responses 📈 2x ticket productivity 🚀 Fully integrated support team SupportNinja helped them turn chaos into consistency. 🔗 https://hubs.li/Q03dGJ__0

The biggest outsourcing myth? That it’s just about cutting costs. New data from the 2025 CX Outsourcing Report, featured in Outsource Accelerator, proves otherwise: 🚀 84% of executives now say customer satisfaction is their top outsourcing priority 🚀 87% of companies are integrating AI into CX 🚀 96% of CX leaders say value-driven partnerships matter more than cost savings 🔗 https://hubs.li/Q03dGnx70 Is your outsourcing strategy focused on short-term savings — or long-term CX impact?

📢 AI adoption is skyrocketing — but most implementations fail to deliver real impact. Where do YOU think most companies go wrong with AI in CX today?

📊 From accounts payable and receivables to bookkeeping and financial planning, outsourced F&A covers a broad range of solutions. Explore which functions you can outsource to improve performance and long-term stability. 👇 Discover more: https://lnkd.in/ge68Fxub"

Poor onboarding is costing your SaaS business more than you think. Onboarding is a make-or-break stage for customer retention; learn how outsourcing can help you get it right. 🔗 https://hubs.li/Q03dkDTM0