🎙️ CEO Craig Crisler sat down with Adrian Swinscoe of #PunkCX to discuss the revolution underway in the outsourcing industry. From AI to strategic value creation, hear how the future of CX and BPO are being redefined. 🚀✨ #OutsourcingInnovation #CXLeadership #TechEnabledSolutions #AIInBusiness #SupportNinja
There are major tectonic shifts taking place in the outsourcing space right now. To understand what is going on, what shifts are happening, what the future of outsourcing looks like, and what some of the main challenges ahead are, I recently had Craig Crisler, CEO of SupportNinja, on the Punk CX podcast. We explored all of the above and much more, including where brands are going wrong with their CX investments. Check out our chat here -> https://lnkd.in/eYwmuPKz #customerexperience #customerservice #bpo #outsourcing