SupportU

We love seeing other individuals and organizations just as committed to making customer experience their focus and priority. It makes good business sense! #customersfirst

On June 19, 1865, freedom finally came for the 250,000 enslaved people of Texas. That day, which would become known as Juneteenth, the Army arrived to enforce what had already been the law of the land for two and a half years — the Emancipation Proclamation. Today, we recognize that Juneteenth not only marks the end of America’s original sin of slavery but also the beginning of the work at the heart and soul of our Nation: making the promise of America real for every American. (White House, 2024)

We take the time to observe Memorial Day, spending time with friends and family. These are the freedoms we have because of the work and sacrifices of our people who serve(d) in our military. Thank you for your service. #MemorialDay2024

We are excited to have our own Dr. Hui Wu-Curtis share her thoughts on #CX, #AI, and #contactcenters in this episode with Glassix. What a great way to start a Monday with learning! #growthmindset https://lnkd.in/dFJMzmkv

New Glassix Spotlight episode alert! 🚨 🎧 We've got a fresh Glassix Spotlight episode, and this time we're talkin' about the future of Customer Experience and Contact Centers with Dr. Hui Wu-Curtis CEO of SupportU! Get ready for a laid-back chat filled with some real insights that'll make you rethink how businesses handle customer stuff and all that jazz. Here's a sneak peek of what you can expect: ♦ Dr. Hui Wu Curtis shares the inspiration behind SupportU's unique approach, focusing on employee experience and how it's shaped her leadership style. ♦ Dive into the nitty-gritty with Dr. Hui Wu Curtis as she discusses strategies for ensuring that AI implementations in customer service stay true to core business values. ♦ Learn from Dr. Hui Wu Curtis's vast experience as she sheds light on the challenges of implementing AI across different cultural contexts in B2B and B2C contact centers, and how she's adapted her approach to meet diverse customer expectations. ♦ Discover how artificial intelligence can enhance, rather than replace, the human touch in customer service, with real-life examples shared by Dr. Hui Wu Curtis from her career. ♦ Get insights on maintaining empathy at the heart of customer experience strategies, even in an era of AI and automation, straight from Dr. Hui Wu Curtis herself. And for a bonus round, hear Dr. Hui Wu Curtis's advice for aspiring CX leaders, especially women and mothers, on how to excel in the industry while juggling work and life. Don't miss out on this enriching conversation! Dive into the episode and uncover the future of customer experience with Dr. Hui Wu Curtis. As always, you can catch the full episode in the first comment below. 👇 #cx #cxtrends #contactcenter #ai #chatbot #conversationalai #podcast #customerexperience #customerservice #customersupport

Upcoming sneak peak at our own Dr. Hui Wu-Curtis talking about what she loves #cx #callcenters #bpo. It will be out on Monday, so stay tuned for more information. Hui shares her insights into call center operations, empathy, and AI. #leadershipdevelopment #golearn #sharingknowledge

Our CEO, Dr. Hui Wu-Curtis, speaks very highly of CCWomen, and we can see why. The incredible connections, content, and support this organization provides to women are inspiring. #leadershipdevelopment #buildingconnections

Please join us in welcoming our newest leader, Kerri Montana. She has a solid contact center operations background and we look forward to her contributions to the team! #welcometotheteam

Congratulations to our CEO Dr. Hui Wu-Curtis for being recognized tonight at #2024ACELebration Gala for being Cohort 26 Mentor of the Year. She has always told us “if it’s important to you, you’ll make the time.” Her mentee Tuyet Taylor also won Mentee of the Year. #mentorshipmatters #leadershipdevelopment ACEL-Phoenix Chapter (ACEL-Phoenix)