Syllable

🌐 Exciting Development at Syllable! We are proud to announce our recent purchase of Actium Health, a strategic move that significantly boosts our mission to revolutionize patient communication and healthcare access through AI. 🔗 By integrating Actium Health’s innovative solutions with our AI-powered Patient Assistant, we are set to redefine healthcare experiences. This collaboration amplifies our efforts to tackle some of the most pressing challenges in healthcare today—enhancing patient access, minimizing staff workload, and driving proactive care for high-risk patients. 💡 “This acquisition brings us closer to transforming communication between patients and health systems, ensuring every patient can easily access the care they need when they need it,” Kobus Jooste, CEO of Syllable. 💪 Together, Syllable and Actium Health are poised to create a more efficient, accessible, and patient-centered healthcare ecosystem. We’re excited for what lies ahead and the lives we’ll impact. Stay tuned for updates as we embark on this exciting journey! #SyllableActium #HealthTech #AIHealthcare #FutureOfHealthcare https://lnkd.in/gvBGpjm7

Syllable is excited to announce we are a Finalist in the 2024 Digital Health Hub Foundation Awards (https://lnkd.in/ez3Bte6r) in the Best Story Series in the Best Healthcare Savings Story category! The Awards recognize health technologies driving significant change in healthcare. #AIHealthcare #Healthtech #HealthcareSavings #AI

Featured Case Study: Designing a 24/7, EHR integrated, multilingual caller experience for MemorialCare MemorialCare, which receives nearly 150,000 calls to its patient navigation center every month, required a scalable and cost-effective solution to enhance the caller experience and alleviate the burden on operators. The organization aimed to find a solution that would ensure efficient and personalized interactions for each caller, reflecting their commitment to providing high-quality and innovative patient access to care. Syllable’s Patient Assistant was deployed and provided a state-of-the- art phone experience for patients. Within 8 weeks, Syllable was answering and routing 100% of calls using the multilingual and personalized voice persona of “Mila.” 👉 Explore more about how we collaborated with MemorialCare to design a 24/7, multi-lingual [streamlined] caller experience in our latest case study https://lnkd.in/eSUWmPTq How important is personalization in patient interactions, and what impact do you think it has on patient satisfaction? Share your thoughts! #HealthTech #PatientExperience #Multilingual #MemorialCare

Let’s give a warm welcome to Syllable’s newest Client Success Manager, Dana M.! As Client Success Manager, Dana’s expertise will be instrumental in ensuring our clients achieve their desired outcomes with Syllable’s solutions. She will work closely with our clients to understand their needs, provide strategic guidance, and ensure seamless implementation of our technology. Dana brings a wealth of experience from her time at HCA Healthcare, where she led significant enterprise initiatives, and joins us with a strong commitment to enhancing the patient experience. #NewHire #Syllable #ClientSuccess

We are thrilled to introduce Vincent Yeh as our new Senior Staff Product Manager! As our Senior Staff Product Manager, Vincent will play a pivotal role in driving the development and innovation of our healthcare solutions. His expertise in product management will ensure that we continue to deliver cutting-edge, practical, and reliable solutions that meet the needs of healthcare providers and patients alike.  With a career dedicated to the healthcare industry, Vincent brings a wealth of experience. From medical devices at Stryker to virtual care platforms at Amazon Health, and clinician decision support AI at Viz.ai, Vincent joins us with a strong dedication to improving healthcare. Please join us in welcoming Vincent to the Syllable family! #ProductManagerForTheWin #Innovation #HealthTech

Featured Case Study: Discover how Syllable unlocked never-before-seen call insights that empowered a decentralized ambulatory system to drive transformation. Syllable’s AI technology analyzed over 80,000 calls across 29 practices to uncover critical insights and identify key improvement areas. We found that 38% of calls never reached a staff member. These never-before-seen insights enabled the executive team to tailor resourcing decisions to geography, site type, and patient needs. Explore more insights and how they drove transformation in our latest case study 👉 https://lnkd.in/euisTy3E What tools do you use to understand caller experience, and how do you take action to improve your call center? Share your thoughts! #HealthTech #AI #HealthcareInnovation #PatientAccess

It’s an exciting time at Syllable as we welcome Ben Carroll, our new Senior Staff UX Researcher! Ben’s expertise in understanding user behaviors and needs will be instrumental in shaping our products and ensuring we deliver the best possible experience to our users. The UXR role is crucial in bridging the gap between technology and user satisfaction, providing insights that drive innovation and user-centered design. Ben brings a personal understanding of the challenges patients face when navigating healthcare systems. After major surgery, he discovered a unique hack: by posing as a medical provider instead of a patient in an automated phone system, he immediately found a human to help schedule an appointment. Who knew the secret to speedy healthcare access was just a white lie away? This experience deepened his commitment to improving patient access and eliminating the frustrations of traditional systems. Please join us in welcoming Ben to the Syllable family! #UXRForTheWin #UserExperience #HealthTech

🌐 Exciting Development at Syllable! We are proud to announce our recent purchase of Actium Health, a strategic move that significantly boosts our mission to revolutionize patient communication and healthcare access through AI. 🔗 By integrating Actium Health’s innovative solutions with our AI-powered Patient Assistant, we are set to redefine healthcare experiences. This collaboration amplifies our efforts to tackle some of the most pressing challenges in healthcare today—enhancing patient access, minimizing staff workload, and driving proactive care for high-risk patients. 💡 “This acquisition brings us closer to transforming communication between patients and health systems, ensuring every patient can easily access the care they need when they need it,” Kobus Jooste, CEO of Syllable. 💪 Together, Syllable and Actium Health are poised to create a more efficient, accessible, and patient-centered healthcare ecosystem. We’re excited for what lies ahead and the lives we’ll impact. Stay tuned for updates as we embark on this exciting journey! #SyllableActium #HealthTech #AIHealthcare #FutureOfHealthcare https://lnkd.in/gvBGpjm7

Case Study Spotlight: Empowering Virtua Health with predictive analytics We're thrilled to showcase how our partnership with one of New Jersey’s largest health systems has revolutionized patient care and financial outcomes through predictive analytics and targeted patient outreach. By integrating our AI-driven models with Virtua Health’s extensive EHR data, we were able to achieve remarkable success. Key Achievements: - Preventive care: Over 25,000 new appointments in key service lines in just four years. - Financial impact: Direct generation of over $25 million annually, with an ROI exceeding 21x.  - Patient engagement: A 66% conversion of appointments into necessary procedures, facilitated by effective educational campaigns. 👉 Dive into the full case study to discover how we can transform your health system’s approach to patient care https://lnkd.in/eM7c9fF6 #healthcare #ai #predictiveanalytics #machinelearning

🚨 Attention Healthcare Systems: Is Your Digital Front Door Optimized for Staff AND Patients? 👉 Check out why AVIA Marketplace has named Syllable to their Top Digital Front Door Companies! Want to learn more and see how? 📍https://bit.ly/3uGUmeG