Celebrating our partnership with Popl! 🎉 By integrating TalentPop’s Growth Assistants Popl were able to: 👉 Streamline operations through effective handling of complex B2B orders 👉 Accelerate onboarding with comprehensive SOPs for new team members 👉 Enhance creative capacity with a robust design team meeting high customization demands This partnership showcases: ✅ TalentPop’s expertise in driving efficiency and managing growth ✅ The transformative impact of our Growth Assistants on business performance We’re proud to support Popl’s journey to becoming the leader in digital networking. Excited for what the future holds! 🚀 Read the full Success Story here: https://lnkd.in/e8MyKbbT
TalentPop
Consumer Services
Costa Mesa, California 6,103 followers
The Customer Experience Doesn't Stop at 9-5. Neither Should Your Customer Support.
About us
TalentPop is a leading Customer Service Management Agency that works with over 500 fast-growing E-Commerce brands to revolutionize their customer service and turn customer service into a revenue-generating channel. TalentPop provides end-to-end support to build, manage and optimize E-Commerce customer service teams. Your Customer Support team is the first point of contact between your customers and your brand and is responsible for representing your brand across all channels. We're here to make sure your customer's experience is a great one!
- Website
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http://www.Talentpop.co
External link for TalentPop
- Industry
- Consumer Services
- Company size
- 501-1,000 employees
- Headquarters
- Costa Mesa, California
- Type
- Public Company
- Founded
- 2020
Locations
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Primary
1954 Placentia Ave
208
Costa Mesa, California 92627, US
Employees at TalentPop
Updates
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Don’t miss out on hearing from TalentPop's Director of Customer Success, Tanner Corum, as she dives into 5 game-changing personalization strategies: → Dynamic product recommendations → Tailored customer journeys through segmentation → Personalized email and SMS campaigns → Customer reviews → AI-driven customer support Join her this Thursday for an exclusive DTCX online event: "5 Tools to Scale Your CX Program with Personalization.” 🗓️ September 26 ⏰ 12 PM PST / 3 PM EST 🤑 Free Secure your spot today → https://lnkd.in/exyYnhTX
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Looking to improve the customer journey for your Shopify store? 👀 Join us as TalentPop Co-Founder, Ashkan Taheri, speaks alongside the brightest minds in E-Commerce for the DTCx Ultimate Shopify Journey: Episode 10 virtual webinar! RSVP today to: 💡 Discover actionable tactics to enhance your customer journey 🗣️ Learn from 12 industry-leading speakers from 12 top-notch companies 💬 Connect with professionals in the D2C E-Commerce sphere. Reserve your place right away! Link in the comments below👇 Gorgias ShipBob Tinuiti AfterShip Justuno Triple Whale Daasity Nosto PostPilot Yotpo Ordergroove
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Happy 1-year TalentPop work anniversary to Olivia Parker! Today marks a significant milestone as we celebrate Olivia’s first year with TalentPop! It’s hard to believe that a whole year has flown by since Olivia joined the team, bringing her unparalleled talent, dedication, and infectious energy. Olivia’s contributions to the company have been nothing short of remarkable. Her passion for excellence and her unwavering commitment to our goals have truly set a high standard for everyone around her. From her innovative ideas to her tireless work ethic, she has consistently impressed the team and broken TalentPop Partnership records. As the team reflects on this past year, we want to express our heartfelt gratitude for everything Olivia has done. Thank you for your hard work, your passion, and your dedication to making TalentPop the incredible company that it is today. We are truly fortunate to have Olivia as part of the team, and we look forward to many more years of success and collaboration together. Here’s to Olivia and to many more milestones ahead! 🚀
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TalentPop reposted this
Had a fantastic chat with the team at TalentPop recently! We dove into how we rebuilt the Customer Experience at Wuffes to create an easier way to communicate with our team so our customers have more time to enjoy with their pups. It was awesome to share my thoughts on the journey and discuss what we're building with great professionals like Ricardo Andres Reyes our current CS Manager and Alejandra Salomon our Director of Retention.
Community 🤝 Customer Experience Had a chance to chat with Oscar Bueno, Director of Operations at Wuffes, and break down how they have managed to build a Facebook community of Wuffes advocates that do the job of customer support for them. No, seriously, these people love Wuffes so much that they are willing to jump into the comment section to answer other customers’ questions. How did they do this? 👉 Keeping community at the core of what they do. 👉 Encouraging community members to engage and interact with one another. The way Oscar and the team at Wuffes approach the challenge of building a genuine community is incredible. This is a great read, and I highly recommend you check out the full article linked in the comments section. Let me know what you think! 👇
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It’s All Going Down Tomorrow! We’ll be presenting with rebuy , Yotpo , ShipBob , Triple Whale , Pipe17 , Ordergroove , Gorgias , and AfterShip at Episode 9 of DTCx’s Ultimate Shopify Customer Journey. Don't miss it! Reserve your place right away! Link in the comments below👇
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TalentPop reposted this
Co-Founder at TalentPop | Helping 500+ E-Com Brands Turn Customer Service Into A Revenue Generating Channel.
New success story with Hello Molly is LIVE! Some quick highlights showing the value of TalentPop for Hello Molly: 👉 Double their TalentPop team in just a few months 👉 Eliminated the need to hire pricey domestic support 👉 Handled over 90k support tickets in 2023 with just 4 agents On top of that, TalentPop came in, reorganized, and updated the CX procedures to enhance customer experience and support. This included streamlining the training process and determining KPI goals, which our team CRUSHED. “[TalentPop] kind of takes the guesswork out of things because you have that upper-level team that can focus on training.” With global agents that can work in multiple time zones, TalentPop is ready to take on the challenge as Hello Molly continues expansions in the US and UK markets. Check out the full success story behind Hello Molly and TalentPop’s awesome partnership. Link in the comments below 👇
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TalentPop reposted this
Co-Founder at TalentPop | Helping 500+ E-Com Brands Turn Customer Service Into A Revenue Generating Channel.
Everybody say it with me: Customer service should be a revenue-generating channel for your business. If it isn’t for your brand, you should keep reading… Are you proactively taking care of your customers? Take a look at your customer base and look at how you can have more meaningful interactions with them. Connect with them, learn from them, and ultimately create meaningful conversations that will improve brand stickiness, loyalty, and revenue opportunities for your business. Here are some things we have been implementing for TalentPop customers: 1️⃣ Abandoned cart outreach 2️⃣ Subscription churn mitigation and converting customers to subscribers 3️⃣ New customer outreach for people who are engaging on social, but have never made a purchase. 4️⃣ Calling your customers who made their first purchase, learning from their experience, and building loyalty through connection How do you think about staying proactive with your customer base? And if you struggle to leverage your Customer Service Team meaningfully, TalentPop is here to help.
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We’re back again for DTCx’s The Ultimate Shopify Customer Journey Episode 9! Level up your customer journey game with insights on the following topics: 👉Learn how to develop and enhance your customer journey instead of constantly reacting. 👉Find out how your teams can work together to satisfy the demands of your customers. 👉Discover practical tips and tactics for consistent best-in-class customer experience. 👉Learn creative ways to spot obstacles in the customer journey. The Ultimate Shopify Customer Journey Episode 9 will be hosted virtually 🖥️ on February 7th, 11 a.m. PST / 2 p.m. EST and will feature speakers from Gorgias , rebuy , Yotpo , ShipBob , AfterShip , Triple Whale , Pipe17 , & Ordergroove Reserve your place right away! Link in the comments below👇
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TalentPop reposted this
Co-Founder at TalentPop | Helping 500+ E-Com Brands Turn Customer Service Into A Revenue Generating Channel.
2023 was the best year for TalentPop yet. And I know I am a little late for the “year in review” posts, but I still had to share: ✅ 1500+ team members across the globe ✅ 700+ top E-Commerce brand clients ✅ Doubled our revenue as an organization ✅ Added 10 new team members to our HQ team ✅ Added 50+ new team members to our Remote Internal team ✅ Launched a new service offering to our existing customers (coming soon to prospecting customers later in Q1) ✅ Launched a new website ✅ Doubled down on partnerships in the E-Com space, already seeing huge returns ✅ Started doubling down on tech-enablement throughout our organization and am excited for us to level up these efforts in 2024 Hope everyone is off to a strong in 2024 and excited for all that lies ahead!