Talkdesk

Talkdesk is taking over the Nasdaq Tower in New York to celebrate our 13th anniversary AND day 84 of our 100-day AI journey! This is such a momentous day for Team Talkdesk as all of New York gets to see our purple flag fly! We're so thankful for our customers, our employees, our leaders, our friends, and our partners, all of which were key in propelling us to 13 years of success! Cheers to the next 13; we can't wait to see what we accomplish next! Check out the post from our CEO, Tiago Paiva, celebrating our 13th birthday linked below: https://lnkd.in/gK3y-bSm #Talkdesk #Birthday #Anniversary #Nasdaq #CCaaS #100DaysOfAI #CX #AI #Celebration

Central 1's Momentum2024 was a blast! Team Talkdesk had so much fun in Canada discussing diverse topics shaping the financial industry, attending keynotes and panels hosted by industry experts, making friends, networking, and meeting so many customers and partners. We can't wait to be back next year! Want to learn more about what is going on at Talkdesk these days in the financial space? Click the link below: https://lnkd.in/guqeXNxZ #Canada #Momentum #Conference #Event #Recap #Talkdesk #CX #AI #CCaaS #Finance #CreditUnion #Bank

Did you hear the news!? The CX Innovators Awards are here, and today we're proud to announce and congratulate Collins Community Credit Union as the winner of the AI Innovator award! How is CCCU so innovative with AI, you may ask? This award recognized companies that have adopted Talkdesk's AI products to optimize their contact center operations, improve both customer & agent experience, and embrace the future of AI. Now, let's get to the nuts and bolts of how and why CCCU was crowned the AI Innovator! Since deploying our AI-powered Talkdesk Financial Services Experience Cloud and Voice IVR, CCCU has: 📱 Reduced inbound calls by over 50,000 📈 Improved self-service rates 🤖 Integrated virtual agents for 24/7 support to reduce call volume ❌ Lessened abandonment rates by over 50% 📶 Started trending to an NPS score of 4.8 out of 5, compared to their previous score of 4.6 Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/gTxrNRCa #CX #CXInnovators #CXInnovatorsAwards #Winners #CustomerExperience #AI #GenAI #ArtificialIntelligence #Customers #ContactCenter #Talkdesk #CCaaS

Canada, here we come! We'll be attending GTACC 2024 as a gold sponsor! Come to our booth for the swag, and stay for the in-depth conversations about CX, EX, AI, and the inside scoop on our newest releases. PS, don't miss our panel session, it's going to be a good one, so be sure to register by clicking the link below: https://lnkd.in/ga3wj8gs #GTACC #Canada #Event #Conference #Talkdesk #AI #CX #CCaaS #Software #SaaS #ContactCenter

In our newest case study, we're breaking down how Evara Health was able to lower their wait time by 98% and increase their self-service rate to 45% thanks to our AI-powered contact center software! We can talk about our own product until our breath runs out, but we figured you'd like to hear about it from our customers directly. Let us introduce you to Howard Rubin, CIO at Evara Health, who said: "We had no functionality in our old system to provide any kind of capabilities to our patients. With Talkdesk, we can provide them with direct access to technology to help them get where they need to go." If that isn't cool enough, let us put a cherry on top with a quote from Ben Gilbert, Evara's CFO, who said: “When patients can self-serve their issues through AI in our deployment of Talkdesk Autopilot, it enables better service for them while delivering greater value back to our organization. We are eager to expand the use of that AI to become even more efficient in our mission to care for and serve our community.” Want to learn more about how Evara Health wins with Talkdesk? Click the link below: https://lnkd.in/gush8c2y #EvaraHealth #Evara #CaseStudy #CustomerSuccessStory #WaitTime #OperationalEfficiency #SelfService #ContactCenter #Talkdesk #CCaaS

The CX Innovators Awards are here, and today we're proud to announce and congratulate Just Eat Takeaway.com as the winner of the CX Innovator Award! This award celebrates companies that have uniquely leveraged Talkdesk's AI-powered technology in innovative ways to solve complex CX challenges. Why did Just Eat Takeaway win this year? Let's jump into the details: To address challenges like unpredictable call volumes, inefficient routing, and fluctuating demand, Just Eat Takeaway deployed Talkdesk's scalable platform integrated with Zendesk and Salesforce. Over the past 18 months, Just Eat Takeaway: 📉 Reduced average handling time by 44% ⏱️ Reduced first response time by 45% 📶 Overhauled and enhanced their customer experience 🏎️ Increased agent productivity ✂️ Cut training times cut by more than two weeks 📱 Minimized after-call work drastically 📊 Improved operational efficiency with custom API integrations for emergency messaging and streamlined workflows 🔥 Achieved faster issue resolution and optimized call routing And if you ask us, we'd have to say those results using our platform are nothing short of amazing! Want to learn more about the 2024 winners and honorable mentions? Click the link below: https://lnkd.in/gmfKgbG4 #CXInnovators #CX #CXInnovatorsAwards #JustEat #Winner #Congratulations #Talkdesk #SaaS #AI #ArtificialIntelligence #Cloud #CCaaS #ContactCenter

Team Talkdesk is SO excited to make an appearance at Guidewire Software Connections 2024 and we can't wait to meet you there! Discover how our AI-powered Financial Services Experience Cloud for Insurance unifies the customer journey from policy servicing to claims. Together, let's transform CX in the insurance space! Want to learn more or book a meeting with our team? Click the link below, spots are going quickly: https://lnkd.in/gYHJMSWV #Guidewire #Conference #Event #Talkdesk #AI #CX #CCaaS #Software #SaaS #Cloud #Insurance

Team Talkdesk wishes everyone around the world a Happy Diwali. May this festival of lights bring you closer to your loved ones and fill your heart with joy as we send you warm wishes for a Diwali filled with love, light, and prosperity. Enjoy the festivities and have a wonderful time with your family and friends. #Diwali #Talkdesk #Celebration #Family #Light

Talking the talk about AI is easy, but walking the walk is where most software companies fail. Did you know that our flagship virtual agent software, Talkdesk Autopilot, manages millions of interactions per month, helping enterprise brands around the world improve their CX with generative AI? Additionally, we’ve seen such massive adoption of our AI-powered software that we are growing at a rate of 164% YOY without a single outage. Curious to learn more about why our customers love our contact center solutions that are powered by AI? Hit the link below and jump in: https://lnkd.in/gjW_Mzi7 #Talkdesk #CCaaS #AI #GenerativeAI #CX #ContactCenter

Los Angeles, get your appetites ready because the Talkdesk Customer Experience Barbecue is rolling into town, and we’re firing up the grills just for you! After smokin' things up in Chicago and Dallas, we're bringing our secret recipe of AI know-how, CX sizzle, and specially curated BBQ straight to LA! Join us as we chow down on great eats, raise a glass, and dig into the juicy ways AI is transforming CX. Don't get left in the sauce, so register now, and be sure to tag a friend who loves BBQ and brilliant ideas as much as you do! We can't wait to *meat* you there, so hit the link below to save your spot: https://lnkd.in/gBaHNQNh #BBQ #LA #LosAngeles #Barbecue #Smoking #Grilling #CX #AI #CustomerExperience #Event #ContactCenter #Talkdesk #Software #SaaS #Beer