G2O

A citizen-first mindset and data-driven CX transformation can make all the difference when it comes to meeting your citizens’ rising expectations. Citizens expect public services to match the seamless, personalized experiences they receive from private companies. So how do you improve the citizen experience? Understand their journey, prioritize key improvements, and ensure accessibility at every touchpoint.  Find out how your agency can get started today. https://hubs.li/Q02TqWJZ0 #CitizenExperience #CustomerExperience #CXTransformation

A Customer Experience Transformation can sound daunting, especially if your organization isn’t already at the forefront of this work. But there’s no time like the present. The old adage is true: “The best time to plant a tree is twenty years ago. The second-best time is now.” And like any other journey, your CX Transformation can start small. We’re not suggesting you go about your transformation in a piece-meal haphazard fashion. You need to start with a comprehensive strategy and a holistic approach. However, the first action step doesn’t need to be a complete overhaul of all your processes and technology. For many organizations, it starts with a cultural shift. And then identifying some low-hanging fruit that can quickly create impact. Or, you might want to start by talking with a CX expert who can help you figure out where to start. (We know a few of those.) #CustomerExperience #CXTransformation #CX

It’s one thing to say we’re Powerfully Positive. It’s another to prove it every day in everything we say and do. It demands enthusiasm. It requires resiliency. It necessitates a commitment to always bringing our best selves to the table… and our open minds to every challenge. Everyone at G2O knows the importance of creating, maintaining, and projecting positive energy. It powers us. It motivates our teammates. It inspires our clients. It drives our solutions. Are we perfect? No. But when one of us starts to go a little negative, the rest of us know it’s part of our job to turn up the good vibes and help the team focus on the powerfully positive potential of what’s next. To learn more about our core values and how they shape our work, visit https://hubs.li/Q02SDv4p0. #Innovation #CoreValue #ProblemSolvers

Keep your banking customers coming back to your bank’s site by personalizing every interaction. Consumer expectations are reshaping the financial industry. Is your website keeping up? Or holding you back? From personalized journeys to predictive marketing, consumers expect frictionless online experiences. And as fintech competitors grow, your bank’s online presence must be able to deliver for every customer – from loyal members to new prospects. Our SVP of Technology, Joel Gerber, gives his insights on building a digital flagship that converts.  https://hubs.li/Q02TkV9Y0 #BankTechnology #Fintech #CustomerExperience

Yes, Digital Transfromation Initiatives are a good thing. But they're far better and more impactful if they're part of a true CX Transformation. It's one of those "Yes, and..." things. As technology advances and customer expectations increase, you need to transform your digital capabilities, processes, toolsets, and operations. But by themselves, those enhancements are simply not enough. In today’s hyper-competitive, consumer-centric world, you need a comprehensive Customer Experience strategy to take your digital transformation – and your business – to the next level. The numbers don't lie. Read our complete point of view today on how Customer Experience Transformation is the key to lasting business success.

It's always great to fill our space with innovative discussion that helps elevate everyone who is a part of it. Thanks to Ben Branham for being a great host and our panelists Lauren Peeples, Scott Preston and John Huston who led the conversation last night in our Experience Exchange - Does AI Really Play a Role in Craft and Innovation? With quotes that continue to make us think about AI technology like,   "AI will only help you if you are already good at your job." "If I was a carpenter and you asked me if a hammer could do my job, the answer would be no." "It's great to see more people taking the skepticism route with this technology. That is a positive trend."   Can't wait for what insights the next one brings!

A great Employee Experience is a key part of a great Customer Experience. A good EX helps employees provide a good CX. And a bad EX causes frustrations and delays that lead to a bad CX. So, while the initial goal might be to establish sustainable growth and increased customer loyalty through an improved Customer Experience, do not forget that a critical step to achieving that goal is increasing team member engagement through an improved Employee Experience. #CustomerExperience #EmployeeExperience #CXTransformation

Feeling inspired, motivated, and united after today’s Town Hall meeting! It was a fantastic moment for G2O to come together, celebrate the innovative work our teams are doing for our clients, and get excited for our collective growth. We recognized the outstanding efforts driving our success and setting the standard for excellence. Here’s to continuing our journey with even more enthusiasm and dedication! #TeamMeeting #Innovation #ClientSuccess #Growth #ExperienceisEverything

While AI can be a pretty amazing tool, it’s critical for us to remember two things. 1) AI is just a tool. 2) AI is only as good as the data feeding it. 46% of companies surveyed said “data quality” is the biggest hurdle to realizing the potential of Generative AI. If you’re not confident in your data, it might be time for a Data Reality Check. That reality check isn’t something AI will conduct for you. And it’s not the job of solely the IT team. As Uttam Channegowada explains in “Data Intelligence Before Artificial Intelligence,” ensuring reliable data is often as much about a company-wide culture shift as it is about how the data is collected and managed. Read more: https://hubs.li/Q02PxQ0S0 #DataIntelligence #ArtificalIntelligence #CustomerExperience

Join us for Experience Exchange: Does AI Really Play a Role in Craft and Innovation on Wednesday, October 9th from 5-7 at our G2O office - 5455 Ring Road, STE 500, Dublin, OH 43017 We’ve enlisted the help of some immensely talented leaders to break down the potential benefits and challenges of human-AI collaboration in innovation, how AI is reshaping traditional crafts that demand a deep level of human insight, and more. Our discussion will be hosted by our very own Ben Branham, VP of UX Design, and will feature some of the brightest minds in the field: John Huston – Chief Innovation Officer, Rev Local Lauren Peeples – Design Research and Experience Strategy, USAA Scott Preston – Preston Research, Chief Scientist Enjoy drinks, light hors d'oeuvres, and ample opportunity for Q&A following the discussion. Join us as we discuss the current capabilities of AI, while always keeping an eye on what’s next. RSVP Here - https://lnkd.in/ewE4KqCY #CustomerExperience #AI #CXTransformation