Techmate

How do #IT teams benefit from Techmate? Co-founder and CEO David Brock highlights the shift from regional IT partner dependence and staff travel to a unified, streamlined support partner (and platform) that covers every office. The difference is massive: ◾ Improved response time ◾ Increased satellite staff satisfaction ◾ Decreased support costs ◾ Heightened confidence in service quality #InformationTechnology #CTO #CIO #ITManagers #techsupport #onsite #remotehands

As our co-founder Alexandr Koval mentions, when you have satellite locations, you have projects that require boots-on-the-ground #IT support. It can be internal staff traveling. It can be regional partners. But almost always, the solutions available require compromise: If you rely on staff travel, the satellite office project list needs to reach a size to justify the cost and #SLA delays of pulling an internal tech away. If you rely on regional partners, their specialty may not be remote hands work and the techs can be inconsistent or unqualified. With Techmate, you can deploy vetted techs for as few as 2 hours. Address issues, on-boardings and upgrades as soon as they're needed. #onsiteIT #remotehands #smarthands #CTO #CIO #ITManagers #informationtechnology

Everyone's seen it this week. We're still shaking our heads at how true it is. In fact, we lived it, and that's why Techmate exists. IT leaders, what's your best "I can't believe they needed me for that" moment? #ITManagers #informationtechnology #techsupport (credit to thetellyengineer)

American Land Title Association ALTA ONE has been great! We’re still amazed to hear “we didn’t know a service like this was out there” from IT leaders. But it is — and it powers a number of the largest office footprints in the industry. If we haven’t met yet, stop by and say Hi to David Brock and Ryan Howard!

Techmate back on the road in Orlando for the largest Title Insurance Conference in the country. Please let me know if you are in town for whatever reason - #ITmanagers #informationtechnology #titleinsurance #alta #CIO #CTO #ITSupport

We're #onsite again, this time at the American Land Title Association's ALTA ONE show in Orlando. Title insurance companies have some of the largest office footprints, and being able to serve each one with IT resources befitting a HQ office represents a unique challenge. The number of regional IT partners needed to cover an entire office footprint leads to budget and resource bloat. These companies select Techmate to centralize support and ensure a single standard of quality is established and met. Stop by and say hi if you're curious how you might be able to elevate your nationwide (and international) IT coverage while saving money through economies of scale. #ITManagers #informationtechnology #titleinsurance #alta #CIO #CTO #ITSupport

Another great #onsite event with partners we're thrilled to build with. Thank you to all that came out!

If you're an IT manager looking at your options for handling on-site work across satellite offices and thinking "there has to be a better solution," you're in good company. Does your experience look like ours? Legacy solutions like regional IT partners (of which we needed many) didn't specialize in on-site work and would source and deploy unvetted laborers responding to an online job post without even skill testing them. Staff travel provided the quality we needed, but backed up internal SLAs, cost an arm and a leg if we needed to book last-minute travel, and no one liked being on the road for multiple days to a week. What was the better way forward David Brock and Alexandr Koval (shown) imagined? An international network of top-5% graded talent available to any office location through a single membership. No more guessing at the resource used in one city vs. another. No more pulling away top staff from high-priority projects for on-site firefighting. No more budget bloat from the multiple regional partners needed. There is a better solution. That's the Techmate advantage. #ITManagers #CIO #CTO #informationtechnology #onsite #smarthands

Distributed teams face distinct challenges. Our founding team hated the inability to quickly address on-site satellite office IT needs. The options in the market didn't work: ◾Regional partners posted field tech jobs on craigslist and delivered inconsistent, unqualified technicians. ◾Other partners required long-term contracts including unneeded services. ◾Staff travel killed internal support SLAs and last-minute travel booking inflated costs Our clients can deploy an on-site tech (who scored in the top 5% of review AND can provide the white-glove support pedigreed companies require) faster and for significantly less than any other option -- without sacrificing quality. Let's talk if you're curious about how IT leaders of distributed companies are unifying and elevating support with Techmate. #onsiteIT #remotehands #whiteglove #ITManagers #CTO #CIO

We're #onsite again... This time at the 2024 SCALE Healthcare Leadership Conference in New York. CEO and co-founder David Brock is talking with senior-level operational experts and executive partners about the challenges and opportunities facing provider groups today. How does your practice ensure every location's IT systems operate efficiently without dedicated on-site IT resources? #healthcare #ITmanagers #privateequity