The Beryl Institute

Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre campus strives to provide visitors with a five-star transportation and wayfinding experience through a unique Ambassador program. Listen in as he describes the critical roles of innovation and evolution throughout the program’s beginnings, survival during the COVID-19 pandemic, current operations, and plans for the future. Listen to the Podcast https://ow.ly/z70Q50SLp9T

Rounding on patients and families is a well-established practice in healthcare, known for improving patient experience scores, reducing safety incidents, and enhancing caregiver satisfaction. But what if advocacy teams focused on rounding on caregivers instead? This blog provides five ways purposeful rounding between advocacy and care teams builds trust, increases caregiver satisfaction, and empowers frontline staff and leaders to resolve issues in real-time. Read the Blog https://ow.ly/V8Ck50SLoS2

In response to feedback from our community, we have extended the deadline for ELEVATE PX 2025 submissions to July 30th. Submissions are being accepted for three types of presentations: 60-minute breakout sessions 30-minute breakout sessions Poster sessions Learn More and Submit a Proposal https://ow.ly/Ggwl50SJCAv

Join The Beryl Institute community for an opportunity to connect with your peers and discuss popular topics from PX Connect community threads. Breakout discussion groups will provide space for you to share your challenges, celebrate your successes, and discover what other organizations are doing around the topic of patient rounding. Register https://ow.ly/qGcw50SIIoh

When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results, provide feedback to staff, make service requests, read discharge summaries in plain language, and more. Register https://ow.ly/Ofha50SHHxI

In this final blog of a two-part series, Nate Hamme, President & Executive Director of Ceca Foundation, provides more reasons why employee experience and patient experience are closely connected. He shares three common misconceptions around workforce recognition that can be addressed with effective planning and cross-departmental support. Learn the key characteristics every recognition effort must embody to maximize IMPACT. Read the Blog https://ow.ly/vrjY50SCzNz

Join The Beryl Institute community for an opportunity to connect with peers on the support and resources needed to address efforts around establishing PFAs and PFACs. Breakout discussion groups allow you to share challenges, celebrate successes, and discover what other organizations are doing. Register https://ow.ly/C1te50SCzGX

Funded through a grant from The Beryl Institute, Tiffany C. Jennings, Ed.D., shares a summary of her doctoral dissertation. This study explores providers within VHA primary care about their beliefs toward patient experience and their perceptions of executive leadership and organizational culture. Read the Report https://ow.ly/MEOE50SCzKe

The newest PX Paper highlights the innovative practices of essential hospitals in enhancing the human experience in healthcare. These safety-net hospitals are crucial for providing care to underserved and marginalized communities, addressing complex medical needs and significant socio-economic challenges. Despite facing financial constraints and staff shortages, essential hospitals excel in creating environments of trust and delivering exceptional patient experiences. Their approach to overcoming unique challenges offers valuable lessons for the entire healthcare sector. Download the Paper https://ow.ly/TvLx50SCA0J

After a devastating diagnosis in her 20s changed the trajectory of her life, Marcia Donzinger, CEO of Vital Biz Consulting, embraced her new direction and bravely marched forward. Listen in as she discusses how culture is chemistry and the importance of helping organizations develop and nurture a culture of wellness to support employee well-being. Listen to the Podcast https://ow.ly/JcAH50SAIoR