The Global Voice of CX

Africa has tremendous potential in the BPO sector, and unlocking it requires a strong focus on workforce development and alignment with global standards. At the BPESA GBS I BPO Conference in Johannesburg, I’ll be sharing insights on how Africa can lead in the CX and BPO markets. ⏺ Africa’s BPO market is projected to grow by 13.2% by 2027, driven by technology and a highly skilled workforce (Deloitte). ⏺ Empowering the workforce through skills development is critical for Africa to emerge as a key player in the global BPO industry. ⏺ Companies that prioritize customer-centric BPO solutions experience higher customer satisfaction and sustained growth. 📅 Event: BPESA GBS I BPO CONFERENCE & GBS ALCHEMY AWARDS 2024 📍 Location: Johannesburg, South Africa 🔗 Register here: https://lnkd.in/daUmapmf #BPO #WorkforceDevelopment #Africa #CustomerExperience #GlobalVoiceOfCX

The WHERS Mini Conference Amman kicks off today! I’ll be sharing insights on how universities and industries can collaborate to prepare students for their careers, ensuring they have the skills and experiences needed to succeed in a competitive market. ⏺ Preparing students for the future means aligning educational curricula with the evolving demands of the global job market. ⏺ Students who gain real-world experience during their studies are more confident and successful as they transition into the workforce. ⏺ Today’s session will focus on practical strategies for aligning education with industry needs, helping students become career-ready. 📅 Event: WHERS Mini Conference Amman 2024 📍 Location: University of Jordan, Amman 📢 Speech: "Student Career Development and Market Readiness" 🔗 More Info: https://lnkd.in/gfhcaDRm #HigherEducation #CareerReadiness #Amman #GlobalVoiceOfCX

Career readiness is about much more than academic achievement. At WHERS Mini Conference Amman, I’ll explore how universities can build comprehensive career development programs that meet the demands of today’s workforce. ⏺ Employers seek well-rounded graduates who can contribute from day one, requiring a combination of technical skills, problem-solving, and adaptability. ⏺ Universities that provide career guidance and real-world learning opportunities better prepare students for success after graduation. ⏺ Career development programs that integrate academic knowledge with practical skills create graduates who can thrive in the modern workforce. 📅 Event: WHERS Mini Conference Amman 2024 📍 Location: University of Jordan, Amman 📢 Speech: ""Student Career Development and Market Readiness"" 🔗 More Info: https://lnkd.in/gfhcaDRm #HigherEducation #CareerReadiness #StudentSuccess #Amman #GlobalVoiceOfCX

At WHERS Mini Conference Amman, I’ll discuss how universities and industries can collaborate to ensure students graduate with real-world skills and experiences, fully prepared to excel in their careers. ⏺ Collaboration between educational institutions and industries ensures students graduate with the skills necessary for their future careers. ⏺ Universities that prioritize career readiness and work-based learning see their graduates succeed at higher rates in competitive industries. ⏺ Students who receive personalized career guidance are better equipped to navigate the challenges of today’s job market. 📅 Event: WHERS Mini Conference Amman 2024 📍 Location: University of Jordan, Amman 📢 Speech: ""Student Career Development and Market Readiness"" 🔗 More Info: https://lnkd.in/gfhcaDRm #CareerSuccess #WorkforceDevelopment #HigherEducation #Amman #GlobalVoiceOfCX

Preparing students for the future of work requires strong collaboration between universities and industry. At WHERS Mini Conference Amman, we’ll explore how real-world experience, mentorship, and career guidance are essential to student success. ⏺ 94% of employers expect recent graduates to have completed internships or other practical work experience (AAC&U). ⏺ Mentorship programs that connect students with industry professionals help them understand the skills needed in today’s job market. ⏺ Career readiness goes beyond academics—it’s about equipping students with the tools to succeed in an unpredictable future. 📅 Event: WHERS Mini Conference Amman 2024 📍 Location: University of Jordan, Amman 📢 Speech: ""Student Career Development and Market Readiness"" 🔗 More Info: https://lnkd.in/gfhcaDRm #HigherEducation #Mentorship #CareerReadiness #Amman #GlobalVoiceOfCX

At WHERS Mini Conference Amman, I’ll explore how personalized career guidance can help students discover their strengths and align them with the needs of the modern workforce. ⏺ Personalization in career guidance empowers students to navigate their unique career paths, boosting their confidence and career success. ⏺ Universities that tailor career development programs to individual strengths and interests see higher success rates after graduation. ⏺ In today’s job market, adaptability is key. Helping students identify their strengths and understand how to apply them is essential for long-term success. 📅 Event: WHERS Mini Conference Amman 2024  📍 Location: University of Jordan, Amman  📢 Speech: "Student Career Development and Market Readiness"  🔗 More Info: https://lnkd.in/gfhcaDRm #HigherEducation #PersonalizedCareerGuidance #CareerReadiness #Amman #GlobalVoiceOfCX

Today’s students face a rapidly changing job market. At WHERS Mini Conference Amman, I’ll discuss how universities and businesses can collaborate to provide students with both academic and real-world skills needed to thrive. ⏺ NACE reports that 87% of employers consider internships and work experience critical when hiring recent graduates. ⏺ Universities focused on career readiness are better preparing students for success, ensuring their skills meet industry demands. ⏺ Students need more than academic knowledge they need hands-on experience to excel in their chosen careers. 📅 Event: WHERS Mini Conference Amman 2024 📍 Location: University of Jordan, Amman 📢 Speech: "Student Career Development and Market Readiness" 🔗 More Info: https://lnkd.in/gfhcaDRm #CareerReadiness #HigherEducation #StudentCareerDevelopment #Amman #GlobalVoiceOfCX

Preparing students for the global market requires strong collaboration between universities and industries. At WHERS Mini Conference Amman, I’ll be sharing strategies to align education with the needs of employers, ensuring students are fully prepared for their careers. ⏺ 65% of today’s students will work in jobs that don’t yet exist (World Economic Forum). ⏺ Bridging the gap between education and industry is essential for equipping students with the skills needed in a rapidly changing job market. ⏺ Universities that provide real-world experiences, such as internships and hands-on projects, give their students a significant advantage in the workforce. 📅 Event: WHERS Mini Conference Amman 2024  📍 Location: University of Jordan, Amman  📢 Speech: "Student Career Development and Market Readiness"  🔗 More Info: https://lnkd.in/dz9kabqe #HigherEducation #StudentSuccess #CareerReadiness #Amman #GlobalVoiceOfCX

The CX NXT EU 2024 conference kicks off today in Berlin! I’m excited to dive into what it truly means to be customer-obsessed and how businesses can achieve long-term growth through customer-centric strategies. ⏺ Customer-obsessed companies are 2.5 times more likely to have loyal customers and experience 5x higher revenue growth (Forrester Research). ⏺ True customer obsession means understanding customer needs before they even ask—anticipating challenges and delivering solutions swiftly. ⏺ Join me today as we explore how to build a customer-centric culture, leverage actionable insights, and drive continuous innovation. 📅 Event: CX NXT EU 2024 📍 Location: Berlin, Germany 📢 Keynote & Workshop: "What does it mean to be customer-obsessed?" & "Building a Customer-Centric Strategy" 🔗 More Info & Registration: https://lnkd.in/gVY9Y8jb #CX #CustomerCentricity #AI #CustomerExperience #Berlin #GlobalVoiceOfCX

Excited to drop a fresh episode of CX in the Wild! We sat down with Dr. Maxie Schmidt 🇨🇭🇩🇪🇺🇸 from Forrester to dive into the real story behind CX metrics. Maxie shares how relying on traditional metrics like NPS can make companies miss the mark on the human side of both customer and employee experiences. We’re also talking AI, sentiment analysis, and shifting towards meaningful, human-centered measurement. Catch it here: https://lnkd.in/gEQb5YPC #CXInnovation #HumanCenteredCX #Forrester