Wrench Group

Exciting news at Wrench Group - we're welcoming Karen McCoy as our new Vice President of Call Center Operations! Karen brings a wealth of knowledge in managing high-volume, multi-site call centers across industries with over 25 years of experience in call center operations and 15 years in the home services industry. With a clear focus on streamlining processes, improving team collaboration, and building an even stronger, more efficient call center culture, Karen is already making an impact. She is all about empowering our teams to reach new heights, focusing on what works, and creating a space where success is built on shared goals and innovation. Here’s to the future, where we’re not just meeting targets—we’re raising the bar together. Welcome aboard, Karen! 🙌 #WrenchGroup #WrenchLife

At Wrench Group, we believe in empowering our teams with the tools they need to succeed. That’s why we’re proud of Abacus Plumbing, Air Conditioning & Electrical for partnering with San Jacinto College to provide an ESL program for new employees! This initiative helps team members build confidence, improve communication, and grow in their careers. 👏 A huge shoutout to Abacus for fostering a workplace where everyone has the opportunity to thrive! Read more: https://prn.to/3FBlHUy

Join host Kevin Comerford and Faran Eini from Plumbline Services, LLC in this week's electric episode of Wisdom of Wrench podcast! Faran shares his inspiring journey, valuable lessons on communication, and practical tips in the home services space. Tune in now ⬇️ YouTube: https://bit.ly/3FjbY5j Spotify: https://spoti.fi/3Fw7isA Apple Podcasts: https://apple.co/4kG62Dm

It's time to celebrate our powerhouse team behind each successful service! 👏 Your dedication to creating comfort in homes across our communities doesn't go unnoticed. From office to field, our gratitude for our #HomeServiceHeroes is beyond words. Here's celebrating your tireless efforts on Employee Appreciation Day! #EmployeeAppreciationDay #OurIncredibleTeam #WrenchGroup #WrenchLife

Join us on our latest episode of the Wisdom of Wrench podcast, where Kevin Comerford moves us with a fresh perspective on "Whether", empowering team members to shape their own destiny. Learn how to shift your focus on what's within your control and learn valuable techniques. 🎧 Tune in now at: YouTube: https://bit.ly/41mikbs Spotify: https://spoti.fi/41llE6t Apple Podcasts: https://apple.co/4h82zL9 #WisdomOfWrench #HomeServicesPodcast

Experience the transformative power of effective follow-up! Join our host, Kevin Comerford, in the latest episode of Wisdom of Wrench, featuring Acacia Newbon, who shares her incredible method that has led to a remarkable $9M in HVAC sales recovery at Parker & Sons. Whether you're in sales, service, or leadership, Acacia's straightforward approach to building customer trust and closing deals will transform how you think about sales recovery. Tune in now: YouTube: https://bit.ly/4kg7o7C Spotify: https://spoti.fi/3Qwr75u Apple Podcasts: https://apple.co/4ke6J6D #WisdomofWrench #HomeServicesPodcast #WrenchGroup

We're shining the spotlight today on Joe Giannotti! As our Personalization and Data Product Owner, his know-how in utilizing customer insights and automation for business growth is key to progressing our products and platforms. Let's celebrate the leadership, vision, and expertise he brings, join us in giving Joe a warm welcome in the comments below! 👏 #WrenchGroup #WrenchLife #MeetTheTeam

Discover how humility, curiosity, and genuine listening can transform your professional relationships in Episode 3 of Wisdom of Wrench, hosted by Kevin Comerford. In this insightful discussion, learn why being interested in others, rather than focusing on appearing interesting, is the key to winning clients, fostering trust, and building lasting influence. Tune in and take the first step toward meaningful, balanced success today! YouTube: https://bit.ly/40UM7aU Spotify: https://spoti.fi/3X0HcUQ Apple Podcasts: https://apple.co/4k0ZrDc

In Episode 2 of the WOW Podcast, we sit down with an HVAC legend – Michael Mullins from Ragsdale Heating, Air, Plumbing & Electrical! Michael shares his secrets to success, from building strong customer relationships to staying motivated with an abundance mindset. As a top-performing service technician, he’s proof that the right attitude and techniques can take your career to the next level. Tune in to learn: ✅ How to boost performance as a tech or manager ✅ The key to creating a winning company culture ✅ Michael’s inspiring charitable work & family values Don’t miss this powerful episode! Listen now on: Spotify: https://spoti.fi/4hSwo2T YouTube: https://bit.ly/4aTsCnK Apple Podcasts: https://apple.co/4aS1TYJ #WOWPodcast #HomeServices #WrenchGroup #Ragsdale

We're thrilled to have Kristy Jenney join our team as a Marketing Success Manager! With more than 3 decades of experience in marketing and her special touch in the home services industry, we can't wait to see the fresh and innovative strategies she'll contribute towards driving our local success by partnering with our local marketing teams. Join us in welcoming Kristy in the comments below! #WrenchGroup #WrenchLife