TouchPoint Support Services

TouchPoint prides itself on cultivating the next generation of leaders – passionate individuals who have chosen to become the best version of themselves and are dedicated to positively impacting our communities, associates, and the people we serve. By better educating current and future associates about the myriad of paths available to them at TouchPoint, they understand that our organization recognizes and invests in its people – because people are at the heart of everything we do. And just as important is the conclusion they reach: That a position at TouchPoint isn’t just a job. It’s a career. #ataleoftwotouchpoints #iamtouchpoint #touchpointcareers #compassgroup #liveyourpurpose #careerjourney

October is National Learning and Development Month! At TouchPoint, we offer several programs to develop and grow our associates within the company. This month, we held our MyGreatStart new-hire orientation program in Jacksonville, FL, and Austin, TX, to introduce new associates to TouchPoint's culture and values and provide hands-on training for their roles! From frontline to senior leadership, our goal is to provide each associate with the tools they need to step into their next role successfully. #NationalLearningandDevelopmentMonth #CareerDevelopment #LearningandDevelopment #MyGreatStart #IAmTouchPoint

“I enjoy my job -- the residents and my coworkers.” #HumansofTouchpoint #LiveYourPurpose #HealthcareIndustry #LongTermCare #PoncaCity #iamtouchpoint

The numbers speak volumes. With Transltr, TouchPoint has seen significant improvements in profitability, sales growth, and average check size. Since incorporating Transltr, the profitability of TouchPoint’s retail units has improved by nine points year-over-year (YOY), with markets increasing sales upwards of 20% YOY. Overall check averages have increased 9.1% with an 8.6% YOY growth in sales since the conversion. Transltr is the company standard, having been deployed in all markets. It enables more efficient retail operations by simplifying technology and reducing burdens on our teams. In under a year, TouchPoint overhauled its retail operations and set the stage for continuous improvement by ensuring rigorous data standards to enable data driven change. Transltr isn’t just a tool; it’s been a catalyst for retail excellence. Read the complete case study: https://lnkd.in/eAifuDDY #Transltr #PointOfSale #RetailOperations #RetailExcellence #DataDriven #HealthcareIndustry #CaseStudy #iamtouchpoint

Throughout October, TouchPoint associates have been showing support for Breast Cancer Awareness Month by wearing pink, being creative with retail displays, and serving decorated sugar cookies on meal trays! Even more special was our associate Crystal who made decorations filled with candy for the cancer center at our Wisconsin location. We are so proud of our associates for spreading awareness and compassion nationwide this Breast Cancer Awareness Month! #BreastCancerAwarenessMonth2024 #ThinkPink #BreastCancerSupport #NoOneFightsAlone #compassion #iamtouchpoint

October is National Protect Your Hearing Month! Although 24% of American adults under 70 may have hearing loss due to noise exposure, the good news is that you can take steps to protect your hearing: 👉 Lower the volume. Know which noises can cause damage: those at or above 85 decibels. If you use headphones or earbuds, keep the volume low. 👉 Move away from the noise. If you cannot lower the volume, put some distance between you and the source. 👉 Wear hearing protectors, such as earplugs or earmuffs, when you’re involved in a noisy activity, whether it’s mowing the lawn, using power tools, playing loud music, or attending a concert or loud sporting event. 👉 Protect the ears of children who are too young to protect their own. #NationalProtectYourHearingMonth #ProtectYourHearing #SafetyCorner #Safety #SafetyManager #PreventHearingLoss #IAmTouchPoint

This National Disability Employment Awareness Month, we are proud to share that TouchPoint has been named a Best Buddies Champion of the Year! We have worked closely with Best Buddies International for the past four years, and have placed seven individuals with IDD in roles through our participation in the Best Buddies Jobs Program. This recognition reflects our dedication to creating inclusive workspaces, offering associates an environment where they can be themselves and live their purpose every day. #NDEAM2024 #InclusionIsKey #BestBuddies #DisabilityEmployment #GoodJobsForAll #InclusiveWorkplace #iamtouchpoint

“Earlier this year I received the Above & Beyond Award. It’s given to individuals that go beyond the call of duty… We had a major flood and I was trying to get everybody out because water was everywhere. This one man at the end of the hall, I barely got him out of his room before the ceiling came down. I'm honored to be recognized and thankful that everybody was okay.” #HumansofTouchpoint #AboveandBeyond #PatientSafety #iamtouchpoint #CateredLiving

With Transltr, TouchPoint has transformed its retail experience. Prior to the new system, POS’ were not user-friendly and required hours of training for associates to learn how to navigate and use them. Now, any associate can operate a TouchPoint POS at first glance with zero training, thereby reducing onboarding time and training costs. By creating selection pathways for ordering, the revamped POS systems have enabled mobile kiosk technologies while reducing errors and improving order accuracy ultimately resulting in improved customer satisfaction. In addition, customers now have the ability to easily customize orders. It’s a win-win for both efficiency and customer satisfaction. Cashiers, retail managers and directors agree; Transltr is a major improvement. Countless retail associate hours are saved with Transltr now that products and items are managed at a corporate level instead of by each individual unit, including setting and adjusting pricing. New dining concepts are automatically added to the system. These upgrades allow for more dynamic pricing and the ability to swiftly adapt to ever changing market demands, thereby enhancing TouchPoint’s value-add for the client. Read the complete case study: https://bit.ly/3TXVML7 #Transltr #PointOfSale #RetailOperations #RetailExperience #HealthcareIndustry #CaseStudy #iamtouchpoint

“I love my residents. They’re like part of my family. I know them and some of their children. When they see me, they always speak.” #HumansofTouchPoint #CateredLiving #Housekeeper #EnvironmentalServices #PoncaCity #iamtouchpoint