TrueNorth Advisory Group

In today's dynamic business landscape, outsourcing has emerged as a powerful tool to enhance operational efficiency, fuel growth, and gain a competitive edge. This guide delves into the various job functions that can be effectively outsourced, highlighting compelling reasons for outsourcing alongside considerations for keeping them internal. Key Takeaways: Outsourcing provides access to specialized expertise that may not be available in-house. Outsourcing enables seamless scaling of operations up or down based on demand fluctuations. Outsourcing can free up internal resources to focus on core competencies. #outsourcing #businessstrategy #operationalefficiency #growth #innovation

Forget PSL season... it's time to assess your contact center! Do you need to evaluate your partners or technology? Q4 is the optimal time to evaluate your 2025 and beyond needs. TrueNorth can help and has availability for new engagements. #outsource #contactcenter #PSL

For anyone who's been keeping score (or, let’s be real, anyone who even noticed), my LinkedIn posts have been about as frequent as a leap year. Was I on a digital detox? Nope. Did I discover a secret mountain retreat where Wi-Fi doesn't exist? Hardly. The truth is...I was buried under work with the enthusiasm of a dog digging for a bone it buried last year. Turns out, juggling the art of keeping up with your socials and, you know, actual work is a bit like trying to pat your head and rub your stomach at the same time—awkward, sometimes impossible, and a surefire way to make you question your life choices. I mean, how do those social media ninjas do it? Are they secretly sipping some kind of content-creating super juice, or have they mastered the dark arts of #hustle? And then there's the pressure to make it all look effortless. You’ve got the “motivational quote of the day” folks, the “just closed another deal” heroes, and the “here’s a photo of me being a productivity machine at 5 AM” squad. Meanwhile, I’m over here just trying to get my kid to school, walk my very senior black lab and wonder what traffic will look like. But hey, they say the key to social media is consistency, right? So here's my slightly belated (okay, very belated) effort to keep the LinkedIn gods happy and prove that I do, in fact, still exist. The Point Is: Life happens. Work gets busy. And sometimes the “post more” goal gets shoved to the bottom of the to-do list, right next to “finally sort out that drawer of tangled cables.” But I’m back, dusting off the cobwebs, and ready to give this whole ‘being present online’ thing another shot. So, stay tuned for more...or at least until work catches up with me again. I’m back. 🎉

Check out some great HR opportunities in the sports world!

ChatGPT rarely disappoints... Happy Holidays to everyone! Please be safe and enjoy the time before the chaos resumes. :) 🎄 A Call Center Carol: A TrueNorth Christmas Tale 🌟 'Twas the night before Christmas, in every call center, Phones were still buzzing, in the winter's splendor. Goals were surpassed, with TrueNorth's guiding light, As we celebrated successes on this merry night. In the quiet of the office, with a festive glance, We reflected on the year's triumphant advance. Strategies for outsourcing, efficiency in our creed, TrueNorth led our journey, meeting every need. The twinkling lights and festive cheer around, Echoed the spirit of success we've profoundly found. A year of challenges we faced with might, Turned into victories, oh so bright. As we hang our stockings and cherish the festive cheer, We're grateful for a partner like TrueNorth, always near. To our clients, colleagues, and friends so dear, Merry Christmas, and to a bright New Year! With TrueNorth's wisdom in the call center sphere, We're ready for a future without any fear. #TrueNorthAdvisory #CallCenterExcellence #MerryChristmas #FutureBright

🎄✨ 5 Holiday Job Hunting Hacks to Brighten Your Career Search ✨🎄 Are you among the many with an 'Open To Work' badge this festive season? Transform holiday downtime into a productive job hunting period with our latest article: "5 Holiday Job Hunting Hacks to Light Up Your Career Search"! 🌟 Seasonal Resume Tweaks: Learn how to make your resume stand out with a touch of holiday cheer. Networking Magic: Uncover the art of turning holiday gatherings into networking opportunities. Social Media Strategy: Get tips on leveraging various platforms to showcase your expertise creatively. Volunteering Benefits: Discover the dual advantage of volunteering - skill enhancement and meaningful connections. Supportive Community: Remember, you're not alone on this journey. Find out how to build a supportive job hunting network. The holidays can be more than just a festive break; they can be a strategic advantage in your job search. #HolidayJobHunt #CareerGrowth #JobSearchTips #Networking #CareerOpportunities

A fantastic article by Gallup... 🔍 Redefining Leadership in Today's Evolving Workplace In a world where the nature of work is constantly evolving, leaders face unprecedented challenges. Recent insights from Gallup reveal critical trends that demand our attention. As leaders, it's time to step up and navigate these turbulent waters with strategic foresight and empathy. 🚀 Trust in Leadership A staggering 77% of employees lack strong trust in their organization's leadership. This is more than a statistic; it's a call to action. Trust is the foundation of any successful organization, and rebuilding it requires transparency, consistent communication, and authenticity in our actions. 🌟 Recognition and Engagement Recognition is not just about annual awards or performance bonuses; it's about understanding and appreciating the unique contributions of each team member. As leaders, we need to ensure that our recognition practices are as diverse as our workforce, fostering an environment where every individual feels valued. 🤖 Technology and Preparedness The rise of AI and robotics is not a distant future—it's here. The disconnect between employee preparedness and technological advancement is a gap we need to bridge. Investing in training and development is not just beneficial; it's essential for future-proofing our organizations. 🔍 Retention and Culture With over half of the workforce open to new opportunities, the question isn't just about hiring the right talent; it's about retaining them. We need to cultivate environments where employees feel connected to our mission and values, where their growth is as important as the organization's. 📣 Ethical Practices and Culture of Openness A culture that encourages reporting unethical behavior is a healthy one. We need to create safe spaces for open dialogue, where employees feel empowered to voice concerns without fear of reprisal. At TrueNorth, we believe these challenges are not just obstacles but opportunities. Opportunities to redefine our leadership, to strengthen our organizations from within, and to create workplaces that are not just productive but also nurturing and inclusive. With the holidays and the new year approaching, Leaders should take somet time to reflect and embrace these changes and lead with courage and compassion. Let's work together to create a future of work that is not just efficient but also humane and sustainable. Need help defining these opportunities? TrueNorth can help organizations of any size! #Leadership #OrganizationalCulture #EmployeeEngagement #FutureOfWork #TrueNorth https://lnkd.in/g8GcqtRy

Bruce L Belfiore's eBook "Artificial Intelligence and the Contact Center" provides a great view in the evolcing nature of AI/ML and their integration into contact centers. I really liked the section on Knowledge Management. As you know, I am very bullish about using this technology IN the contact center before your customers. A very good read. Link is below. BenchmarkPortal is an absolute leader in the contact center consulting and training space. They have a wealth of resources and offers some of the best in class contact center certifications in the business. Happy reading! https://lnkd.in/gz2FPCfu

Happy Cyber Monday! If your call center team happens to be bored this week... ChatGPT provided a nice image for a coloring book exercise to keep your team busy :) Crush this week and remember to focus on the WINs / FaBs and ASK for the sale!!

Virginia Lopez SHRM-CP and Devin Finlay wishes everyone a fantastic Thanksgiving from TrueNorth Advisory Group. Be safe. Have fun. One month left until 2024. Make it awesome.