Tango

Process experts today are (rightfully) frustrated. 🗑️ They spend hours creating how-to guides and software training, only for them to gather dust 🧐 All that work gets buried in Knowledge Bases and Learning Management Systems 🛑 End users still need hand holding when they get stuck Sound familiar? Then this one’s for you. Imagine a world where you can: ✅ Implement software ✅ Standardize processes ✅ Onboard employees ✅ Enable self-service Enter a new way of delivering software training to employees where they need it, when they need it. We call it the Software Knowledge Layer. Swipe through the guide and make your next rollout a breeze. ✨

And then they'll say "I was never trained on that process" 💀

Which one would you say is right for your team: your existing software training methods or real-time enablement? Sometimes the status quo is enough to see success. Other times, there’s room to give operational excellence a new meaning (and a face lift). We wrote up a few ways to help you figure out what's best. ⬇️

Digital adoption only exists as a result of bad UI and poor training, right? Short answer: not quite. It’s never that simple. ----- ✨ Shoutout to Matthew Belli, Nestlé's Global IT Product Owner, for a masterclass on digital adoption, WalkMe implementations, and how to navigate stakeholder engagement in the latest episode of the #ChangeEnablers pod. https://lnkd.in/gDihkYS7 What you can expect to learn: ↳ Matthew's story relocating from California to Milan for Nestlé ↳ therapy-like tactics to help you understand team needs ↳ creating value slides to summarize project objectives and outcomes ↳ the initial opposition to hiring external consultants for support ↳ and a lot more…

Tag yourself (if you dare) 🙈

Came for the workflows, stayed for the poetry. 🎤 #ManagerLife

94% of sales leaders think they should get more value from their data. What’s holding them back? The 91% of CRM data that’s incomplete on average, with 70% of it decaying each year. 💀 To improve your data quality, you need better CRM process adoption. And to enable sales reps to follow your processes perfectly every time, you need Tango. 💃 5,600+ IT, Operations, Training, and Enablement leaders from 60+ industries rely on Tango to: 🪄 Auto-generate Salesforce how-to guides with screenshots 📌 Pin step-by-step instructions inside of Salesforce, in the flow of work 📈 Drive Salesforce adoption and ROI with minimal employee change 🏆 Help sellers focus on selling (vs. how to use software) Want to steal their (free! ungated!) playbook? Now you can. 📎 https://lnkd.in/gjTcRYC4

Do you 𝘳𝘦𝘢𝘭𝘭𝘺 expect your employees to memorize that quarterly or yearly process in your HRIS? We talk a lot about Ambivalent Adopters at Tango. They're not lazy, they just don't want to be distracted by tasks outside their core job responsibilities. I have yet to see "declare tax withholdings yearly" in a job description. Get off the moral high ground that 𝘦𝘷𝘦𝘳𝘺one needs to know 𝘦𝘷𝘦𝘳𝘺 process in 𝘦𝘷𝘦𝘳𝘺 system, inside and out. Newsflash: they don't. Make it easier on your team and allow them to turn their brain off and follow routine, infrequent processes seamlessly. 🚫🧠

👀 There's a huge conspiracy among enterprise software vendors... As customers, we rely on these tools (ERPS, CRMs, you name it). They’re critical to running the business, but they’re also incredibly complicated and customizable. No two deployments look the same. And as a result, no two onboarding and training programs look the same. Even those programs need to be highly customized based on your company’s use case. In almost every scenario, the generic training they provide won’t be enough for your specific organization. SAP’s acquisition of WalkMe is signaling a bigger theme in the world of enterprise software. It’s a signal that when a rep tells you a tool is super easy to get up and running and requires minimal training and change management (but that they also have out-of-the-box training to help your employees use the system), you should leave some room to scrutinize. 🕵️ ----- Plenty more where this came from in our latest Change Enablers episode with Rocco Seyboth & Ken Babcock. https://lnkd.in/enUw-aJi Relevant if you’re interested in: ↳ A deep dive into the business impacts of SAPs acquisition ↳ The worst ERP failures and everything you shouldn’t do ↳ Whether or not to replace your LMS with a DAP ↳ The connection between a poor training experience and cats slapping each other

👀 There's a huge conspiracy among enterprise software vendors... As customers, we rely on these tools (ERPS, CRMs, you name it). They’re critical to running the business, but they’re also incredibly complicated and customizable. No two deployments look the same. And as a result, no two onboarding and training programs look the same. Even those programs need to be highly customized based on your company’s use case. In almost every scenario, the generic training they provide won’t be enough for your specific organization. SAP’s acquisition of WalkMe is signaling a bigger theme in the world of enterprise software. It’s a signal that when a rep tells you a tool is super easy to get up and running and requires minimal training and change management (but that they also have out-of-the-box training to help your employees use the system), you should leave some room to scrutinize. 🕵️ ----- Plenty more where this came from in our latest Change Enablers episode with Rocco Seyboth & Ken Babcock. https://lnkd.in/enUw-aJi Relevant if you’re interested in: ↳ A deep dive into the business impacts of SAPs acquisition ↳ The worst ERP failures and everything you shouldn’t do ↳ Whether or not to replace your LMS with a DAP ↳ The connection between a poor training experience and cats slapping each other