TTEC Digital

We’ve done It again! TTEC is a Leader in CXM Services 📣 We’re incredibly proud to share that TTEC has been recognized as a Leader in the Everest Group CXM Services Peak Matrix Assessment 2024 - Americas 🏔️. This achievement is a testament to our unwavering commitment to delivering exceptional customer experiences and our innovative approach to CX solutions. As Nick Cerise, our CMO, puts it, "We’re also honored that Everest has recognized the transformational nature of our portfolio of CX solutions and our ability to help clients achieve the business outcomes that matter most - increased revenue, profitability and customer loyalty.” Let's continue to elevate the CX industry together. Read the full press release here: https://lnkd.in/eunNDVeP

🔹In Case You Missed It (ICYMI)🔹 Our latest workbook covers how to maximize your Voice of Customer program — turning a listening ear into actionable strategies for success.

Contact center agents have a lot on their plates: ☀️be warm, ❓assess needs, 🗨️answer questions, & ✨leave the customer with a fantastic impression of a business and brand. But with high call volumes and sometimes frustrated customers, these aren’t always easy tasks. And if agents lack the technology to do their jobs effectively, then leaving customers with a positive impression can be nearly impossible. We covered it all on the blog (check out the comments for more)!

Mike Myer (Quiq) & Tom Lewis (TTEC Digital) will tackle the biggest question enterprise brands face when adopting AI for customer experience (CX): Should you build a custom solution or buy an existing one? 🤔 Save your seat for Nov. 14 at 9:30 a.m. PT / 11:30 a.m. CT as we break down the pros and cons of both paths, along with insights for collaborating with IT teams either way!

Want in on the six steps to set your org up for change management success? 🌟 Peep the link in comments to dive deeper. 👀

Listen in next Thursday to hear from Quinn Agen and Tom Lewis – they'll have the AI tips you can't miss for contact center transformation!

"I remember in our testing, they [TTEC Digital] made sure that even if you're a frontline staff all the way up to the very technical IT person who is creating all of our flows and backend, they were there on the calls. They were there answering questions. They were very present, and it wasn't difficult to get a hold of them even after implementation. Not that we had many issues arise, but for the few that we did, they were incredibly responsive and quick to reply to our questions or concerns." — Holly Horrocks, Benefit & Billing Manager, TX Health Benefits Pool

What does Gen Z want from their employer’s customer relationship management (CRM) system? Quite a bit! https://ttecd.co/40tnMdR DestinationCRM / CRM Magazine recently interviewed CRM experts, including our own David Trzupek, Executive Director, CRM Solutions, about Gen Z's must haves for their CRM technology. 

"It was an amazing week in Dallas, Texas for the Microsoft SMC Summit! Reflecting on an inspiring and productive time spent with such a talented group of Microsoft sellers." – Kassie Houseman, Executive Director, Digital Sales Our team had a blast at the Microsoft SMC Sales and Tech Summit – a fantastic event that had it all: collaboration, insights, and educational deep dives that expanded our partnership. Here’s to even more success in FY25! Dale Mansour, Steve Kane, Kassie Houseman, Julian Shives-Sams, Chris Wilson, Mike Rogers, Nicholas Spallitta, Cole Pearce, Russell Iglesias, Morgan Landen (Johnson), Rachel Grizzell, George Terziev #MicrosoftSMC #SMCSummit #MicrosoftPartner

Deeply entrenched org structures, segmented technology ownership and IT budgets, and siloed data create obstacles that prevent individual teams from thinking about CX projects holistically. When this happens, only one tiny part of the customer experience gets tackled at a time. Our toolkit + you = getting to the root of this complicated problem that a lot of orgs have 🔨 Hammer in on why exceptional customer experiences don’t happen in silos: https://ttecd.co/4fbOcEU