A deep dive into your Team Effectiveness Score is the first step toward achieving unmatched operational and organizational excellence.
Organizational Alchemist & Catalyst for Operational Excellence: Turning Team Dynamics into Pure Gold | Sales & Business Trainer @ UEC Business Consulting
3 minutes. That's all it takes for a competitor to ‘eat your lunch’ because your team wasn't quick enough on the uptake. And yet... Most businesses are so fixated on hitting numbers they overlook the human factor. I was one of them. Obsessed with metrics, blind to the fact that my team was more than a set of hands—they were brains and heartbeats. Our 'good' Team Effectiveness Score of 3.6 – 4.5 was a wake-up call. Good wasn't good enough, not for me. I took a hard look at what 'good' really meant. It was a benchmark—a starting line, not the finish. I wanted 'great.' And to get there, I had to change the game. So, I started with the person in the mirror. Feedback Reigns Supreme – I began to ask my team the tough questions. What's holding us back? Where do we stumble? The feedback was raw, real, and it stung. But it was gold. We acted on it. Not ‘tomorrow’, but that very day. Cross-Functional Mashups – I tore down silos. I encouraged my finance experts to brainstorm with the creatives. It was uncomfortable at first, like mixing oil and water. But then, it started to blend, and new ideas bubbled up. Ideas that would never have seen the light of day in our old 'good' ways. Advanced Training – This was the real game changer for us. I invested in targeted, specific training that spoke to our mission. It wasn't about being 'good enough.' It was about crafting a team that sets the bar for everyone else. Switching back to the broader perspective, when businesses elevate their team's effectiveness score from 'good' to 'great,' they see the change. It's not just in the numbers; it's in the atmosphere. The energy shifts. The team no longer chases the competition; they set the pace. Returning to my story, that 17% of lost sales potential? We clawed it back, bit by bit. Those 3-minute windows when we used to lose out to competitors? We started to win in 2. Knowing your score and exactly where you stand, understanding it, and acting to improve it is a game-changer. It's the difference between being a player and being a champion. And now, when I look at those 3 minutes, they're a window of opportunity—a chance to be better than 'good,' a chance to be great. It's a short time, but it's long enough for a dedicated team to make a significant impact. That's the story of how I, and the businesses I advise, turn the human factor into our most potent competitive advantage. Hi, my name is Jamie, and along with my team, we're committed to helping businesses transform those crucial 3-minute gaps into peaks of operational and organizational excellence.