📣 We're excited to announce that ujet.cx has secured $76 million in Series D funding to accelerate generative AI innovation for CX! 🎉 Imagine a contact center where customers get the answers they need instantly, where agents have the tools to solve complex issues effortlessly, and where businesses unlock valuable insights to drive growth. That’s what we’re working on every day at UJET - our vision of a world where AI and people work together so that every customer experience is effortless, intelligent, and personal. 🎉 And congratulations to Vasili Triant on his promotion to Co-CEO!! Here’s what he had to say: “Rapid advancements in AI, coupled with evolving customer expectations, necessitate a truly novel approach to customer experiences,” said Vasili Triant, Co-CEO of UJET. “UJET is at the forefront of this transformation, offering a unique always-present AI-in-session platform with the bandwidth required to meet the challenges of today's digital-first world. I’m excited for our next growth phase as we work to streamline the path to AI adoption in the CX space.” Read more in today’s press release: https://lnkd.in/gMGcTEg8 Schedule a demo - https://lnkd.in/d_88X55w
ujet.cx
Software Development
San Francisco, California 8,601 followers
UJET Transforms Your Contact Center with the Power of AI
About us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
- Website
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https://ujet.cx/
External link for ujet.cx
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- customer support, customer service, CCaaS, Customer Experience, CX, Contact Center, and AI
Locations
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Primary
201 3rd St, Suite 950
San Francisco, California 94103, US
Employees at ujet.cx
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Tony Cheung, CPA, MBA
VP Controller at UJET, Inc.
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Jason Krikorian
Cofounder Sling Media
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Baker Johnson
Customer Service Modernization at Google Cloud (via UJET) & Customer Contact Week (CCW) Advisory Board
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Olena Sholomytska
Principal Program / Project Manager | Senior Product Manager | Strategic Consultant | Account Executive
Updates
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Are you attending the ICMI Contact Center Expo in Orlando, FL this month? Book a meeting with our CX Experts to learn more about ujet.cx’s AI-Powered Cloud Contact Center platform at the event! Schedule a meeting with us before 10/18 and get entered for a chance to win a $100 Amazon gift card! Book your meeting here: https://lnkd.in/gz6sPUrR We look forward to seeing you there!
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📣 New CX Today article today by Charlie Mitchell - ujet.cx Gains $76MN In Funding, Appoints Co-CEO to Accelerate Its Midmarket CCaaS Push With the funding, UJET plans to further its development of generative AI (GenAI) technologies for the mid-market contact center. More here: https://lnkd.in/g9uhemmx
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Our very own Geoff Works says it best - check out ujet.cx's new National Channel Director, Victor Stueve, as he talks with Steve Farmiloe on the Top Gun Show about Human Capital and how important that was for him in making his decision to join our team at UJET. See below!
I help Sales Partners / Advisors / VARs / MSPs uncover sales opportunities by assisting/training them on selling the complete stack of telecom services - POTs, DIA, Network, Security, IoT, Mobility, and more.
Welcome to the Top Gun Show. Today, I would like to introduce Victor Stueve, the new National Channel Director for ujet.cx, the Sponsor of the Top Gun Show. In addition to making the announcement of his move to ujet.cx on the Top Gun Show today, he talks about why he made the move. He explains the "human capital" component, and what that means to the customer and the sales partner. Great interview from another strong leader at ujet.cx. Geoff Works Keith Dennis Baker Johnson Kyle Howard Christopher Shubert Chris Donlan Greg Hancock Joseph (Joe) Mardini Patrick Oborn Adam Edwards Tim Basa Brian Babich Daniel Mocny Cayce Wegman Michael Sims Danielle McKnight Richard Murray J.R. Cook Eric Stark Dave Hanron David Kerby Dave Wallace Erika Butts Jonna Bass Marnie Cody
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The Future of Contact Center Employees Market Study is your guide to building a future-ready team. 🔍 Discover: - Key skills for success in an AI-powered world - How to create happy agents AND happy customers - What supervisors need to know to lead future-ready teams Get the market study here: https://lnkd.in/gmKnKdiQ
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This year, ICMI #CCexpo is diving deeper into AI and automation. More sessions, more insights, and more ways to level up your contact center game! Join ujet.cx in Orlando, October 21-24th - we will be exhibiting in booth 518 at the show! 👉 Register with promo code NOW for $400 off your conference pass by using code UJET400 when you register! Link to register is here: https://lnkd.in/gXTQ3mpM
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Congrats AVANT Communications on a successful Special Forces Summit 2024! The ujet.cx team enjoyed the keynotes, sessions and focus around AI, Security and Pathfinder. Looking forward to continuing the conversations we had and seeing you all at future events!
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🎯 63% of US consumers say that having their question/issue solved first-time is the most important factor when contacting an organization 🎯 31% of consumers have left a retailer in the past year due to poor customer experience First impressions matter. Prioritize customer service. Read more findings in the latest research report: https://lnkd.in/gQ4FsjMM
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The ujet.cx team had a great time as a sponsor of the Intelisys AMP'd Solo CX Southern California this week! It was great seeing so many familiar faces and meeting new ones. We talked about AI and the impact it’s having on the customer journey and how it’s being leveraged. Our team had several conversations with partners on what UJET is doing and what sets us a part in our space. Looking forward to continuing the conversations and will be following up with you all! Until the next one! 🎉