📣📣 60% of Contact Center AI Deployments Are Low Maturity, According to New UJET Research ujet.cx's 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. Key Insights Include: 🎯 75% of contact centers prioritize AI investments, yet most deployments remain low maturity 🎯Companies with mature AI strategies see a 68% increase in upsell and cross-sell rates 🎯AI isn't replacing agents - 98% of leaders believe it will upskill them 🎯Only 10% of contact centers have achieved high AI maturity. Is yours one of them Get your copy of the ALL NEW report today: https://lnkd.in/gQi4hxMx
ujet.cx
Software Development
San Francisco, California 8,700 followers
UJET Transforms Your Contact Center with the Power of AI
About us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
- Website
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https://ujet.cx/
External link for ujet.cx
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- customer support, customer service, CCaaS, Customer Experience, CX, Contact Center, and AI
Locations
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Primary
Get directions
201 3rd St, Suite 950
San Francisco, California 94103, US
Employees at ujet.cx
Updates
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The ujet.cx team had a great week in Orlando at the ICMI Contact Center event attending sessions, networking and doing demos of our AI-Powered Contact Center Platform. ICMI pulled off another successful event and we had a great time meeting so many new faces, and having lots of wonderful conversations this week! We look forward to continuing those conversations over the next few weeks. 😃
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Wonderful event hosted by AVANT Communications last week in Kansas City! We are so happy to be partnering with Avant and have the opportunity to participate in events like #Elevate. Thanks again for another successful event - we are looking forward to the next one!
VP - Global Channel Sales, UJET | Results-focused Sales & Channel Executive | Culture & Team Builder | Transformation Strategist | AI/CX Visionary | Dad Extraordinaire | All-around Geek
Thank you AVANT Communications for hosting a fantastic #Elevate education event in Kansas City last week! The ujet.cx team was proud to participate and help educate the Trusted Advisors on identifying, discussing, and uncovering CX & AI opportunities. For me, it was especially exciting to have the opportunity to share best practices on Customer engagement in the CX/AI space on the "Uncovering Opportunities" panel with my esteemed co-presenters Marla Ravkind and Tommy Seeland, moderated by Scott McElwee. The Avant team crushed it in providing relevant and informative content to a packed house of engaged Advisors - all in an easily consumable format & timeframe... definitely not a simple task!! Looking forward to being back for another Elevate in KC in 2025!! Rick Reed Chris Becker John Paullin Scott Alter Derek Solorzano Landon Clark Samotria Holmes Andy Bird Shane McNamara Victor Stueve Vasili Triant Baker Johnson Holly Barker Robert Blanton Keith Dennis
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We love seeing happy reviews like the one below from our customers! Read more customer reviews and see why ujet.cx is a Leader in user satisfaction 18 Quarters in a Row! https://lnkd.in/dYren54u
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ContactBabel's 2024-25 US Customer Experience Decision-Makers' Guide is packed with insights to help you navigate the major trends shaping the industry. Inside this data-driven report, you'll discover: 🎯 Key CX performance benchmarks: See how your organization stacks up against the competition. 🎯Emerging technology trends: Discover the tools and strategies that are transforming customer interactions. 🎯Customer preferences: Learn about preferred communication channels, self-service trends, and opinions on AI. 🎯Investment strategies: Optimize your CX budget for maximum impact. Get Your Copy Today: https://lnkd.in/eWd_as-S
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Who will be at ICMI next week in Orlando? If you still need a last minute pass, grab one and save $400 by using code UJET Be sure to stop by booth #518 to check out a demo of ujet.cx's All-in-One AI-Powered Cloud Contact Center Platform! Book a meeting with one of our CX experts before the show or during here: https://lnkd.in/e4ArKH2s We'll see you next week!
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Great video below of Geoff Works, ujet.cx's VP of Global Channel Sales at the Verint #Engage24 event discussing our valuable partnership. Thanks again for a successful event!
Geoff Works talks about the value of being a Verint parter at #Engage24 Watch below ⤵️
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📣 ujet.cx is the Leading Product in User Satisfaction for Contact Center for 18 Quarters in a Row in the G2 Fall Contact Center Reports! * UJET ranked #1 in 13 reports, including Best Usability Index for Contact Center Software for Mid-Market 14 Quarters in a Row and Enterprise 8 Quarters in a Row * Earned Best Relationship for Mid-Market in the Contact Center * Momentum Leader - UJET is recognized for its continuous innovation and growth in the market. * High Performer in Global Overall Grids for Contact Center and Live Chat Get the report for all the details, and to see why Users Love Us! https://lnkd.in/gt3yVWyh
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Are you attending the ICMI Contact Center Expo in Orlando, FL this month? Book a meeting with our CX Experts to learn more about ujet.cx’s AI-Powered Cloud Contact Center platform at the event! Schedule a meeting with us before 10/18 and get entered for a chance to win a $100 Amazon gift card! Book your meeting here: https://lnkd.in/gz6sPUrR We look forward to seeing you there!
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