Unwrap.ai

"It's one thing for someone in an organization to point to a specific support ticket or app store review and say, ‘Look, this user is having a problem.’ It doesn’t carry enough weight," says Jon Rhome, head of product at Citizen. "But if you're able to point to a dashboard that shows hundreds of users are having a similar problem, that really motivates the organization to prioritize correctly.” Want to avoid the (expensive) pain of prioritizing the wrong things? Be like Citizen. 👉 https://lnkd.in/e6YCNyb3 👈

Your voice of the customer (VoC) program should be more than a collection of surveys—ideally it's a cross-functional engine that produces smart insights and even smarter actions. That's where AI-powered platforms come in. Our latest blog goes behind the scenes of VoC success and explains how the right tech and data can help you turn customer feedback into fuel for growth. Here's what you need to truly hear your customers: https://lnkd.in/ewRFY3pm

💭 🤔 How can companies measure the true impact of their product releases on customer perception? GitHub Copilot tackled this challenge by using Unwrap (hi 👋 ) to analyze customer feedback in real time—quickly identifying how releases resonated with users. Read how the Copilot team maintains a customer-centered approach without sacrificing efficiency: https://lnkd.in/e7UzXax6

Keeping a close eye on customer feedback is a significant—but essential—undertaking for any product org. A process, Jon Rhome, head of product at Citizen is all too familiar with. Read what happened when his team partnered with Unwrap to consolidate feedback data from disparate sources. ⚠ Spoiler alert ⚠ It was a good decision. Read the full case study: https://lnkd.in/e6YCNyb3

📣 1 hour out! 📣 Join the ProdOps Pulse virtual session to: ❓ Work through current issues you're facing in your role 🎯 Discuss innovative solutions that have worked for your peers 🤝 Connect with professionals in your network

What does it mean to “turn feedback into revenue?” 🤔 For the team at Sunrun, it means using Unwrap to discover new customer insights that were previously hidden to their team. Specifically, upsell opportunities from existing customers. When you know what your customers want to purchase, you can deliver it to them—with “zero lead generation cost." 💸 Get the full story here: https://lnkd.in/eqfdTJfx

Customer feedback is a goldmine for improving products and services, but sorting through endless responses can be overwhelming. In our latest blog post, Laura Leiva explores how AI-driven platforms can help teams extract meaningful insights faster—without missing the big picture. Whether you’re looking to improve customer experience or make data-driven decisions, turning feedback into actionable insights is 🔑 to staying ahead. Happy (Friday) reading: 👉 https://lnkd.in/dDz-7FS2

"Identifying a pattern that has never existed before in a data set, without any human prompting—the NLP equivalent of finding a needle in a haystack." 🔍 Read what else goes into powering our real-time issue detection 🔎

Our very own Ryan Millner was on the 🎙 Born In Silicon Valley 🎙 by Match Relevant podcast! Ryan discusses: ⭐ What inspired him to start his own company ⭐ The technology that powers Unwrap ⭐ How Unwrap reshapes the way teams process + use customer feedback ⭐ Business goals heading into 2025 "I love building products, but I feel like the connection between builder and user isn’t as tight as it could be. The idea of helping ALL builders connect more to their users is super motivating, and that's what we're trying to accomplish at Unwrap," shares Ryan. Watch the full episode below 👇

Plan all you like. But when it comes to altering pricing structures, it's the post-change chatter companies need to be ready to track and listen to. We'll help you keep your ear to the ground 👂