UpdateAI

Reanna Dempsey, VP of CS at Unanet, made her appearance on Unchurned last week! Josh, Jon, and Kristi learned a thing or two about how executive engagement, data management, and product adaptability have led to improved client retention rates. Watch and Listen to the Full Episode👇 YouTube: https://lnkd.in/gzBHnz77 Spotify: https://lnkd.in/g4qHj-iV Apple: https://lnkd.in/giKqmZmz #customersuccess #updateai

Upsells, Upsells, and more Upsells... Customer Success and revenue leaders across the board are collaborating on how CSMs can be more revenue-driven and generate more upsells within the books of businesses. This was a topic of conversation on the most recent Unchurned podcast with Sean Andrews and Andrew Gaer from Bluebeam. Listen to the full episide👇 Spotify: https://lnkd.in/gZDpJfyh Apple: https://lnkd.in/gNbJqJTu #customersuccess #updateai

What do you do when your customers aren't 'eager' about changes your company is going through that will affect their journey? Andrew Gaer and Sean Andrews from Bluebeam talked about this and more in the most recent episode of Unchurned with Josh Schachter and Kristi Faltorusso. Definitely worth a listen! 👂 🎧 Listen to the full episide👇 Spotify: https://lnkd.in/gZDpJfyh Apple: https://lnkd.in/gNbJqJTu #customersuccess #updateai

Scaled Customer Success continues to be a hotter and hotter topic in the CS world 🌎 There's a lot that goes into building effective Scaled CS programs. Tell us what part of Scaled CS you're most excited about!👇

When was the last time you had a sit down with your non-customer-facing teams? Jenny Calvert, CPC, ELI-MP hit the nail on the head in this clip from Unchurned most recent episode. She, along with Lawrence Waldman and Parul Bhandari, had a great conversation with Josh Schachter and Jon Johnson about how CSMs can take better control of customer relationships with the help of internal teams. Watch and Listen to the Full Episode👇 YouTube: https://lnkd.in/g2saJR6B Spotify: https://lnkd.in/g9Rn2ANi Apple: https://lnkd.in/gJKXUm2n #customersuccess #updateai

Did you know that our co-host Jon Johnson is also a firefighter?! Not really... But being a firefighter is something many CSMs see themselves as on a day-to-day basis. This isn't necessarily a good thing. John and Josh (not pictured in this video) had a great panel conversation with Jenny Calvert, CPC, ELI-MP, Parul Bhandari, and Lawrence Waldman about the evolving CSM role. Watch and Listen to the Full Episode👇 YouTube: https://lnkd.in/g2saJR6B Spotify: https://lnkd.in/g9Rn2ANi Apple: https://lnkd.in/gJKXUm2n #customersuccess #updateai

There are a lot of exciting things happening in CS these days. What are you most excited about?

🚨 Hot Off The Press 🚨 Our amazing conversation with Arit Nsemo, Senior Director of CS at Searchspring, is LIVE! Josh Schachter and Kristi Faltorusso dive into a variety of topics with Arit, like scaling manual processes, dealing with cross-functional demands, and using customer data for better insights. Listen and Watch the Full Episode👇 Youtube: https://lnkd.in/gasY_7p2 Spotify: https://lnkd.in/grBTeq48 Apple: https://lnkd.in/gtEGyqxM #customersuccess #updateai

There are many ways CS pros can grow in their careers. One of the best ways is through certifications. And not just CS-related certifications but also certs that pertain to the company and industry they work in. Daniel Silverstein, VP of CS at Carta, talks about how he sets his CS team up for success through training and certifications that will help them be more effective for their customers. Watch and Listen to the Full Episode👇 YouTube: https://lnkd.in/gkvbamuU Spotify: https://lnkd.in/ggP-jkwu Apple: https://lnkd.in/gPFx55hU #customersuccess #updateai

What do you do when you need to scale your CS team but can't hire more people? Daniel Silverstein, VP of CS at Carta, talked with Josh and Jon on last week's episode of Unchurned about how he scaled his CS team through technology. Watch and Listen to the Full Episode👇 YouTube: https://lnkd.in/gkvbamuU Spotify: https://lnkd.in/ggP-jkwu Apple: https://lnkd.in/gPFx55hU #customersuccess #updateai