About us
Spiral's core technology trains on your company data by using LLMs and GenAI to identify and root cause customer-facing issues. We offer customer-facing teams a groundbreaking solution for identifying and addressing every aspect of their customers' concerns in nearly any language. This combination of advanced AI technology and linguistic versatility empowers us to revolutionize our clients' understanding of their customers, elevates their data accuracy and coverage, and makes Spiral the definitive source of truth for businesses globally.
- Website
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https://spiralup.co
External link for Spiral
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Seattle, Washington
- Type
- Privately Held
- Founded
- 2018
Locations
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Primary
Get directions
999 3rd Ave
Seattle, Washington 98104, US
Employees at Spiral
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Ely Lenik
Product and CS Leader | Podcast Host | 3x Girl Dad | Lifelong Learner & Maker | Real Estate Investor | Human Centered Designer | Co-founder @Earnee 🚀
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Seth Johnson
Using AI to diagnose customer issues | Director of Sales
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Wilson Griffith
Software Development Engineer
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Wesley Yiu
VC Investor at Alumni Ventures / Triphammer Ventures
Updates
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💡 Data quality is one of the biggest challenges for companies today, but it’s also the key to unlocking success. Measuring data quality comes down to understanding six key metrics. Want to know what they are? These six metrics could transform how your company handles data. 👀 #DataQuality #AI #Leadership #BusinessTransformation
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How can your company use social media to uplevel your VoC and drive better CX? Hear this game-changing tactic from B Squared Media, LLC founder and CEO Brooke B. Sellas!! 👇👇👇 __ Full episode to the 5-Star CX podcast in the comments!
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🌀Want to avoid the common traps that derail companies from becoming truly customer-centric? Check out this quick video that breaks down three pitfalls that might be holding you back—and how to overcome them. Watch now to learn how aligning your business with customer needs can fuel real growth! #CustomerExperience #CX #CustomerCentricity