Utility 2030 Collaborative (U2030)

🚀 Transforming Leadership in the Utility Sector! 🚀 The #utilityindustry is at a critical crossroads, where innovation and sustainability demand dynamic, inclusive leadership. Yet, systemic barriers still hinder women from advancing into leadership roles. Did you know that women hold only 16.3% of C-suite positions in U.S. and Canadian power and utility companies? 💡 Enter U2030's RADIATE Women's Leadership Development Program—a game-changing initiative designed to break these barriers and empower women in utilities. Join us for an exclusive info session on November 7, 2024, where you'll hear from industry leaders, explore the program's unique offerings, and learn how you can nominate an inspiring leader. 👉 Don’t miss this opportunity to be part of a movement that champions diversity and innovation in the utility sector. Together, we can shape a future that reflects the needs of our changing world. 🔗 Learn More and RSVP! https://lnkd.in/eSiBdanu #Leadership #WomenInUtilities #RADIATE #DiversityAndInclusion #U2030 #Empowerment

✨ 🥳 Congratulations to our final #WomenWhoSPARK Customer-Centric Innovation Leadership Award Winner - Julie Nemitz, Customer Services Manager for Sacramento Suburban Water Dist! 🌟 From her strong background navigating 🚨 #crisiscommunications, Julie has been able to modernize the #CXjourney at Sac Suburban and deliver improved customer experiences with new innovative solutions. Such as implementing advanced payment solutions like InvoiceCloud, Inc., streamlining operations and reducing routine inquiries. All while continuing to be a dedicated mentor to her team, making her a truly deserving recipient of the #CustomerCentricInnovation Award. Watch Julie's IGNITE talk below and read her full article for all the details about how she's been able to improve the #SacSuburban #CXjourney and exemplify transformative leadership: https://lnkd.in/gQkss3D4 #Utility2030 #SPARK2024 #TransformativeLeadership #WomeninUtilities #CXInnovation #WaterUtilities #SmartMetering #Infrastructure  #CustomerService Vanessa Edmonds Christina Corcoran Marlene Rosenberry Mike Smith

Join us November 7th to learn how to Fast-Track Your Career Potential with U2030’s RADIATE Women’s Leadership Program! We’re excited to invite you to an exclusive informational session for the new U2030 RADIATE Women’s Leadership Program! RSVP here, https://lnkd.in/eMEHreQN

🤯 The integration of #AI and its many uses has become so ubiquitous that Bloomberg reports by 2032 it will be a $1.32 Trillion market. For the utilities industry and the evolvement of the #CX journey, this creates many new opportunities, but also its share of challenges. 🤔 Join Mike Smith (#U2030 Principal & Utility Advisor), next Tuesday, October 22nd 1PM ET, for the next #CX #CentersofExcellence session. Featuring a panel of utility customer leaders in discussion about their journeys adopting AI: Jennifer Mesenbrink (NiSource), Jeffrey Daigle (E Source), and Brittnye Roberts (CDE Lightband). Hear directly from their experiences thus far grappling with the incorporation of AI into customer practices, and what the potential of AI represents for utilities and our customers. ✔️ RSVP today: https://lnkd.in/gJ33H9Wn #Utility2030 #TransformativeLeadership #CoE #UtilitiesLeaders #AI #BloomburgNews # #CollaborativeBrain Vanessa Edmonds Christina Corcoran Marlene Rosenberry

🌟 Celebrating Excellence in Leadership! 🌟 This Wednesday, we’re thrilled to spotlight another remarkable #WomenWhoSPARK 2024 Award Winner! Continuing our series on Customer-Centric Innovation Leadership, we proudly feature Sharon Whaley, Director of Customer Service at San Jose Water! 🌟 In her role at #SanJoseWater Sharon has been able to drive significantly improved response times and heightened customer satisfaction. Under her visionary leadership, the department has embraced advanced technologies like InvoiceCloud, Inc. for seamless payment processing and launched a Smart Metering Infrastructure project to enhance #operationalefficiency and #customerengagement. Honored with the Customer-Centric Innovation Award, Sharon exemplifies servant leadership and an unwavering commitment to excellence, inspiring her team and setting new benchmarks for innovation within the utility industry. Join us in celebrating Sharon's incredible contributions! 🎉 Read all about Sharon's accomplishments here, https://lnkd.in/gJEqQfbj #Utility2030 #SPARK2024 #TransformativeLeadership #WomeninUtilities #CXInnovation #WaterUtilities #SmartMetering #Infrastructure #CustomerService Vanessa Edmonds Christina Corcoran Marlene Rosenberry Mike Smith

In the past few weeks, we all have witnessed yet again just how destructive and unpredictable hurricanes are to ensuring reliable service to the communities we proudly serve. 🚨 Having effective #emergencypreparedness strategies and outage communications in place is the key to ensuring better customer experiences. Hear directly from trailblazing utilities leaders also implementing and navigating #EPRstrategies; join Mike Smith, #Utility2030 Advisor, and panelist @Jenna Lesch of SMUD, in conversation about ⚡🔌 'The Outage Odyssey: Utility Improvements in Outage Communications.'Make sure you're signed up to join Mike and Jenna tomorrow, Oct. 15th from 1:00-2:00PM. RSVP here to join the other #utilitiesleaders ready to collaborate: https://lnkd.in/edJqRaFe #Utility2030 #TransformativeLeadership #EmergencyOutages #EmergencyResponse #Utilities #CXInnovation #CX Mike Smith Vanessa Edmonds Christina Corcoran Marlene Rosenberry

We are wishing our utility member- Georgia Power Company and their dedicated employees, as well as everyone recently affected by Hurricanes Helene and Milton, a speedy and safe recovery! We also want to thank our other utility members, Baltimore Gas and Electric, SEMO Electric Cooperative & GoSEMO Fiber, Liberty Utilities Ltd, and Pacific Gas and Electric Company who are helping on the ground to get the power back on to all those effected by both hurricanes. Natural disasters like these are stark reminders of the importance of #EmergencyPreparedness for utilities. Being headquartered in the Southeastern U.S., #U2030 Founder and Executive Director Vanessa Edmonds is no stranger to hurricane season, and is helping out on the ground with recovery efforts through Samaritan's Purse in Georgia.

📣 We are so excited to kick-off our 2024 #WomenWhoSPARK Leadership Winners spotlight series with Central States Water Resources Financial Manager Brittany N. Ross, B.A., M.S.F.! ✨ ✨ Brittany was recognized at #SPARK2024 for her work that has led a successful overhaul of payment processing systems that boosted customer engagement by 180%, taking home the #WomenWhoSPARK Customer-Centric Innovation Leadership Award! ✨ Watch the interview below to see why Brittany is proud to be a part of the #WomenWhoSPARK community, and read her full article here: https://lnkd.in/gzQERuFx #Utility2030 #WomenWhoSPARK #UtilitiesIndustry #WomeninUtilities #TransformationalLeadership #FinancialManager #LeadershipAwards #WomeninLeadership #CXInnovation

October is shaping up to be an awesome month for our #CentersofExcellence Sessions! Make sure you have your calendar up-to-date with the sessions this month and that you're registered for each one! Led by #U2030 Advisory Board Leader Mike Smith (KLN Group) and our amazing guest speakers, such as... ✔️ Tuesday, October 15th, 1:00-2:00PM: https://lnkd.in/edJqRaFe 🌟 Panelist: Jenna Brooks (SMUD) ✔️ Tuesday, October 22nd, 1:00-2:00PM: https://lnkd.in/gJ33H9Wn 🌟 Panelists: Jeffrey Daigle (E Source), Jennifer Mesenbrink (NiSource), and Brittnye Roberts (CDE Lightband) ✔️ Wednesday, October 30th, 1:00-2:00PM: https://lnkd.in/gXg66DQd 🌟 Panelists: Terri-Lynn Duque (Ignite Energy) and Jody Allison, CFE, CCE (Liberty Utilities Ltd) Register today to start collaborating and #networking with these trailblazing utilities leaders. #Utility2030 #UtilitiesIndustry #TransformationalLeadership #Innovation #CoE #Utilities #LeadershipExercise #CX #EnergyTransition #EPC #AI #UtilitiesLeaders

🚨 U2030 Members and Utility Professionals, RSVP now for U2030 EPR CoE Session: The Outage Odyssey – Utility Improvements in Outage Communications! 🚨 Join us on October 15th for a deep dive into how the utility industry is advancing its outage operations and enhancing communications during critical emergencies. 🗣 Session Overview: 🔹 How are utilities streamlining communication with customers during outages? 🔹 The role of local governments and emergency services in outage communications 🔹 The impact of social media on improving customer connections during crises Key Takeaways: 1️⃣ Learn how utilities are improving customer communications and ETRs through advanced systems. 2️⃣ Discover how utilities collaborate with local agencies and media to keep the public informed. 3️⃣ Explore various communication channels utilities are leveraging to keep customers engaged. Speakers: 💡 @Jenna Lesch, CX Portfolio Manager, SMUD 🎙 Moderator: Mike Smith, Principal, Utility 2030 Collaborative Don't miss this opportunity to learn and connect with experts in utility communications during outages! 👉 Register here: https://lnkd.in/edJqRaFe #Utilities #OutageManagement #EmergencyCommunications #CustomerExperience #U2030 #SMUD Christina Corcoran Vanessa Edmonds Marlene Rosenberry