Congratulations to Paul Manalang, who recently celebrated his one-year anniversary with Vacatia. Paul is the GM at Ocean Sands Resort in Virginia Beach. Thanks for all you do, Paul.
Celebrating my one-year anniversary at Vacatia, it’s been a remarkable journey of growth, learning, and innovation in every aspect. Learning from top leaders in the timeshare and rental industry has been invaluable, and having one of my closest friends in hospitality, Jay Agustin, as my boss has made the experience even more rewarding! While there’s still much to accomplish, I’m incredibly proud of what our teams have achieved so far. The belief that genuine acts of service are at the core of true hospitality is deeply woven into our culture—not just in how we serve our owners and guests, but in how we support one another as a team. In an age where instant gratification often takes center stage, staying committed to long-term improvement for our properties can be challenging. Yet, despite the obstacles and the condition of some properties, I’m proud to say we’re making real progress from the inside out—and our owners and guests have noticed! Our customer service ratings have consistently improved year over year across all platforms, and our team’s morale and sense of "work family" continues to strengthen with each passing day. As we reflect on this past year, my thoughts are also with the families, sister properties, and fellow hoteliers affected by the recent back-to-back hurricanes. Your resilience and dedication to rebuilding in the face of adversity are truly inspiring. Here’s to continued growth, new milestones, and even greater success in the year ahead. Thank you, Vacatia, for the opportunity and support—excited for what’s to come! 🚀 🙌🏼 🙏🏼Jay Agustin Vacatia
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