Verato

After almost a decade of dedicated service as Chief Customer Experience Officer, Arti Pandit has chosen to step back from corporate life to focus on her family as her daughter nears the end of high school. Since joining Verato in 2017, Arti has been a transformative leader, shaping our outstanding customer service model and leading the growth of our Customer Experience team to support more than 100 customers today. Though she’s stepping away from her daily role, Arti’s passion for Verato’s mission—especially around identity, data, and the importance of “knowing who is who”—remains unwavering. Her dedication and impact have left a lasting legacy at Verato, and we offer our deepest gratitude for all she has achieved. We wish Arti and her family every happiness in this new chapter and look forward to staying connected. Thank you, Arti!

How can healthcare organizations like yours maximize your AI investments? Read the wrap-up from our recent webinar with Becker’s Healthcare to explore how a strategic approach to AI—driven by MDM—can lead to lower costs, better care, and improved patient experiences. Get best practices: https://buff.ly/48sdlJ6 #AI #healthcare #masterdatamanagement #datamanagement #MDM

Each year, Newsweek ranks the top brands based on customer experience—which includes customer trust, joy of use (a brand's value for money and reliability), and customer service. Reading this list has our team pondering, what would it take for healthcare to achieve this level of customer experience? 📞 It starts with the call center. “We are seeing call centers leveraging tools like Verato to not only identify those who are calling or messaging but to connect them accurately to their record so they can be prepared to anticipate that customer’s call and help navigate them,” said @Clay Ritchey, CEO. https://buff.ly/4dGzyFp | #CustomerExperience #Healthcare #PtExperience #ImprovedOutcomes #ROI @Newsweek

Health system leaders – we look forward to seeing you in San Diego next week at the #CHIME24! Whether you’re focused on improving data integrity for better patient experiences or driving better clinical interoperability, Verato is here to help you transform care. See where you can find our thought leaders throughout the week's events at: https://buff.ly/40ij3vl

A recent survey found that nearly half of healthcare leaders (49%) say their patient data is stored in fragmented, siloed systems. Curating a complete and trusted longitudinal view of the patient journey from these fragmented, siloed systems is often inhibited by the seminal need for accurate patient identity matching—knowing who the data belongs to at every touchpoint. Our CEO @Clay Ritchey details critical steps healthcare organizations should take to elevate the quality of healthcare data as data volume grows faster than ever. Read the article now via @MedCity News: https://buff.ly/3BXPaq8 | #IdentityManagement #Healthcare #PtExperience #ImprovedOutcomes #WhoIsWho #DataFidelity

“AI is the next phase of healthcare’s decades-long digital transformation. Although the rollout will differ, organizations approaching AI would be best served by applying lessons learned from implementing and utilizing EHRs.” Lesson 1️⃣: Set Realistic Expectations Lesson 2️⃣: Put People First Lesson 3️⃣: Improve Systems of Care Lesson 4️⃣: Continue to Invest in The Change Let us know what lessons learned you think are important as organizations are considering investments in AI in the comments. @Spencer Dorn has the story for @Forbes: https://buff.ly/3zK14Ts | #HealthTech #AIinHealthcare #DigitalTransformation #HealthData #AccurateData

Public health organizations and Medicare agencies face significant challenges in matching and managing identity data across fragmented systems — in other words, in knowing who is who across their many programs and applications. Read our recent blog to learn how the ODGA has improved its record-matching accuracy significantly as well as built a more comprehensive view of each person’s socioeconomic factors. https://buff.ly/3BxqC78 #publichealth #healthcare #equity #identitydata

🚨 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗧𝗿𝗲𝗻𝗱𝘀 𝘁𝗼 𝗪𝗮𝘁𝗰𝗵 𝗮𝘁 𝗛𝗟𝗧𝗛 𝟮𝟬𝟮𝟰 🚨 As HLTH 2024 unfolds this week, industry leaders are excited to discuss key trends and innovations reshaping healthcare.  🔹 𝗔𝘃𝗶 𝗠𝘂𝗸𝗵𝗲𝗿𝗷𝗲𝗲 (𝗩𝗲𝗿𝗮𝘁𝗼) emphasizes the critical role of trusted data when it comes to AI. With AI-powered tools like NLP, ML, and Gen AI, Avi predicts transformative improvements in ROI and care delivery. 🔹 𝗥𝗮𝗷𝗲𝗲𝘃 𝗥𝗼𝗻𝗮𝗻𝗸𝗶 (𝗟𝘆𝗿𝗶𝗰) talks about focusing on creating ethical, cross-disciplinary ecosystems where responsible AI becomes a core part of operations. 🔹 𝗖𝗼𝗹𝗶𝗻 𝗕𝗮𝗻𝗮𝘀, 𝗠𝗗 (𝗗𝗿𝗙𝗶𝗿𝘀𝘁) sees a shift towards hybrid EHR solutions, emphasizing agility and specialized partnerships over traditional monolithic systems. Check out these predictions and more. https://lnkd.in/e2vkB3sY What trends are you most excited to see at HLTH? Verato team members David Beck and Joshua Firstenberg will be onsite to discuss. #HLTH2024 #HealthcareIT #AI #EHR #PatientCare

Enterprises look to digital transformation and AI to improve the customer experience, deliver hyper-personalization, and address ever increasing challenges around security, data privacy, and risk. These strategic imperatives require a next-generation trusted view of the customer if they hope to deliver on the promised business value. We're looking forward to attending the New York CDAO Executive Summit on November 12 to dig into all things identity data and AI, and share where Verato fits in. https://buff.ly/3YpigHz Steve Cotton Chris Cartaino Chris Hepler

What is the interest level in applying identity management to consumer-initiated inbound communication, such as calls to a contact center or conversations with a chatbot? Our CEO Clay Ritchey answers this question and more in this interview with HIStalk. “We are seeing call centers leveraging tools like Verato to not only identify those who are calling or messaging, but to connect them accurately to their record so they can already be prepared to anticipate that customer’s call and help navigate them to help them where they’re going, and that can also address gaps in care.” ➡ Check out the full interview to learn more: https://buff.ly/489gQ78 | #IdentityManagement #HeatlhTech #CommunicationWorkflows #PtExperience