Votacall

Votacall + Global Relay Coming Soon! #globalrelay #msp #cx #customerexperience #voip

If Customer Experience is NOT prioritized at the C-Level Then the Customer Experience is just marketing B.S.! Why do most of your Customer Experience interactions suck? Because C-Level buy in is RARE Great article from CX Dive on the topic These guys know Customer Experience... Check them out 👇 https://lnkd.in/eSAWNGys #customerexperience #cx #msp #voip #customersuccess

Customer Experience for the win!!! Votacall named the winner of the TMC 2024 Hosted VoIP Excellence Award! Is there a better way to end a week? Probably, but this is pretty good too. #customerexperience #voip #msp #cx

No ONE Team is responsible for Customer Experience Real CX is a top down, cross-functional team initiative Any other Customer Experience strategy is doomed to FAIL or Never was supposed to succeed because CX is nothing more than... Marketing Clickbait! #cx #customerexperience #MSP #MSPS #customersuccess

Leaders: Want to improve #CustomerExperience? SHUT UP AND START LISTENING!!! Listen to your... 🔹 Internal Customers (Start with Employees) 🔸 External Customers (People who pay the bills) And adjust based on what you are hearing. Then and only then will you enhance the Customer Experience! And that's one to grow on! #cx #msp #msps #customersuccess

Real Customer Experience starts at the top! Everything else is just marketing... Don't fall for it... Do your research! #cx #customerexperience #customersuccess #msp #msps

The Votacall One Platform Upgrade Replay is LIVE!!! The theme of the webinar is - Our Customers Asked and WE Listened! We pride ourselves on being a Customer Experience brand that happens to sell + support cloud phone systems... And the secret to great CX is giving your customers a voice, listening to what they have to say and then executing on it! That's what this upgrade (and webinar) is all about! Want to know what's new at Votacall? Click the link at the bottom to find out all about the new features + functionality that are now available to our Customers. https://lnkd.in/e47YF6iT #customerexperience #cx #customersuccess #MSP #MSPs

So this may not be exactly what the Beastie Boys said, but it works... "The companies that provide the best CX outperform the average S&P 500 return, according to a Watermark Consulting study." - CX Dive The public companies that prioritize Customer Experience don't just outperform the companies that don't, they crush them!!! Some Stats to back it up 👇 Brands that earned the best consumer feedback posted an average shareholder return 260 points above the S&P 500 Index. Brands that received the most negative consumer feedback posted an average return 175 points lower. In short... The companies that execute great Customer Experience and DO NOT just leverage CX as a marketing term... WIN! It's just that simple! Customer Experience for the win! The link to the CX Dive article is in the comments #cx #customerexperience #msp #msps #voip

This is the last chance to register for probably the most important webinar ever!!! Find out what Votacall has been developing for our Customers... Register for the BIG UPGRADE WEBINAR!!! Sign up 👇 https://lnkd.in/e47YF6iT #cx #customerexperience #voip #msp #msps

The FTC is cracking down on FAKE ONLINE REVIEWS!!! A great Customer Experience move but does it go far enough? 9 out of 10 consumers read product reviews before making a purchase 90%!!!!! That's a lot of consumer manipulation. It's gaming the system on steroids Now the FTC can fine businesses over 50K per fake purchased review This is a great first step but it only protects the consumer from fake reviews on a businesses direct website The bigger concern lies with 3rd party sites You may have heard of them... 🔸 Google 🔸 Yelp 🔸 Trip Advisor We have all read the reviews on each of these sites and we have all been manipulated into making a purchased based on a fake review... GROSS! So this is a great first step but it only addresses the tip of the problematic iceberg. Final Thought: We need more REAL CX and less Marketing Bullshit! Here's a great breakdown by CX Dive on the new FTC rule 👇 https://lnkd.in/eVdh-VhE #cx #customerexperience #msp #msps