WaveCX

Our CEO Jonathan Tvrdik sat down with FinTec Buzz to talk about why we built WaveCX, how banks and credit unions can avoid missing the mark on digital engagement, and what all generations from boomer to alpha actually want in banking. Yes, Jon opines on banking challenges and adds that, coincidentally, WaveCX can be the fix. 😎 BUT he also offers a reality check on why FIs keep launching new features that customers ignore. Worth a read!

What role does AI play in fintech? We don't know. In fact, no one really knows for sure yet. But some smart people, including our CEO Jonathan Tvrdik, took a stab at it on the latest #Bankadelic podcast. Catch the discussion with experts from WaveCX, Parascript, Vertice AI, Tavant, and WHITE CLAY CONSULTING, INC. as they explore the possibilities, challenges, and unknowns of AI in financial services. Listen to Part One here: https://lnkd.in/eaNEWyC2 #AI #Fintech #DigitalBanking #CustomerEngagement

We're incredibly excited to be a Diamond+ sponsor at Candescent Accelerate ‘25. Looking forward to great conversations and sharing how we’re helping FIs create smarter, more connected engagement experiences. Don’t miss our Accelerate in 8 sessions!

AI AI AI. Now we got AI Agents? What’s next, AI interns? AI middle managers? (Wait, who would RIF who in that situation?) WaveCX is in CMSWire today, and our solo-voweled-surnamed-CEO Jonathan Tvrdik sums it up well: "AI-driven experiences should feel like intelligent assistance, helping users reach a clearer understanding of their data and options faster. Remove links in the decision chain, don’t add unnecessary friction." The brands that get this right will win on engagement, loyalty, and trust. Full article here: https://lnkd.in/gJBbpQ-u Our take here: https://lnkd.in/gn7RFXq5

Please enjoy these delightful candids from the Candescent 🤝 WaveCX Sales Kick Off 80's Party in ATL. Some of these fits were absolutely amazing. 😎

“Each time one FI acquires another, or two banks merge, it creates opportunities for operational inefficiencies and disjointed customer experiences. Generative AI is incredibly useful in a post-M&A environment as it quickly merges the systems and documentation of both entities. By consolidating decades of data from both FIs, GenAI search tools help internal teams more readily navigate the combined product and service offerings, while also facilitating smoother customer transitions from day one.” WaveCX CEO Jonathan Tvrdik Tvrdik drops this particularly interesting nugget in a this new guest article from our friends SalesTech Star, highlighting how AI-driven search tools are lifesavers for financial institutions navigating the complexities of M&A. Read the full piece here: https://lnkd.in/dKCGDwnJ https://lnkd.in/g-V-S3jr #WaveCX #GenerativeAI #DigitalBanking #FinancialServices #CustomerExperience

WaveCX CEO Jonathan Tvrdik is featured in Bank Automation News' "15 questions cloud leaders ask about cloud investment" today, sharing what FIs should be asking about cloud investment. https://lnkd.in/gGxYJSAz Some key takeaways from ole Jon Jon: ☁️ Cloud is the backbone of AI-driven tools like generative search and customer engagement. 📐 Data governance and compliance need to be built into cloud strategies from the start. 🖼️ Scalability and flexibility aren’t just nice to have—they’re critical for keeping up with rapid innovation. Read it all here: https://lnkd.in/gpsapYJG

From the Finopotamus Press Room: Eastman Credit Union Leverages WaveCX to Bridge the Knowledge Gap Between New Digital Products and Member Engagement #fintech #creditunions Whitley Starnes; Randel Taylor; Jonathan Tvrdik Nominations for the 2025 Finopotamus Tekkie Awards are now open! https://lnkd.in/efZDDP5f

From Yahoo Finance — Eastman Credit Union (ECU) is using WaveCX to turn product education into real engagement. 📊 60,000+ demo views since launch ⚡ A new loan payment demo hit 10,000 views in a month 📱 Interactive kiosks, web, and mobile—demos everywhere members need them ECU’s Connect & Learn library is making it easier for members to discover and use digital banking tools. The numbers speak for themselves. 📢 Yahoo Finance – https://lnkd.in/gj5cmufU 📖 Full story on our blog – https://lnkd.in/gpugTuAK #WaveCX #DigitalEngagement #CreditUnions #Fintech

The Peter Venkman costume-attendee was robbed if we’re being honest. But seriously thank you Candescent for allowing us to host your Sales Kick Off 80’s Night.