West Technology Group

In my new article on The Fast Mode, I share insights around the leading ways that AI can support airlines as they make shifts to comply with new standards. I enjoyed writing about the ways that AI-powered solutions can enable airlines to navigate the complexities of the rapidly shifting landscape and, most importantly, to deliver superior customer experiences. Click this link and read my article here: https://bit.ly/3xPq8aQ #Mosaicx #Airlines #CustomerExperience #ContactCenter #Blog

May is recognized as Mental Health Awareness Month and gives us the opportunity to come together as a global community to discuss the impact of mental health, raise awareness and provide resources and information to help those who need mental health support. #Mosaicx is proud to be a small part of the solution using technology through our partnership with #VibrantEmotionalHealth. Vibrant Emotional Health administers U.S. crisis hotlines, connecting millions of individuals with round-the-clock life-saving support and resources. Vibrant’s groundbreaking solutions have delivered high-quality services and support when, where, and how people need it for over 50 years. The West Foundation, our philanthropic arm, will donate to #VibrantEmotionalHealth to support the design and creation of new technologies to further crisis response technology. If you or someone you know is struggling with mental health or having thoughts of suicide, call or text 988 or chat at 988lifeline.org

🍪 Say Goodbye to Cookie-Cutter Experiences, One-size-fits-all approaches belong in the past. Patient Relationship Management (PRM) crafts tailored experiences, meeting patients where they are and addressing their unique needs and preferences. By complementing EHRs, PRM ensures every patient feels valued and supported throughout their journey. Read the full article now: https://hubs.li/Q02tDc6T0 #HealthcareSuccess #PatientFirst #PRM #PatientRelationships #PatientExperience

We proudly introduce Mosaicx360! Mosaicx focuses on making it easier for companies and people to communicate, and we are excited to present our new ecosystem, Mosaicx360, which provides everything needed to transform customer experience and improve outcomes. Mosaicx360 contains state-of-the-art virtual agent, messaging, and analytics solutions optimized by some of the world’s most respected brands. The platform delivers inbound and outbound customer interactions through conversational and generative AI, driving customer satisfaction. The four primary ecosystem products, Engage, Outreach, Insights360, and Advisor, work together to deliver the best possible customer interactions and improve performances. Each product provides specific solutions to augment the customer experience and elevate business operations. You can use them all together or individually to fit your business needs. We are here for our customers, including providing a success coach who offers incredible value through CX expertise. Are you curious about understanding our ecosystem and our products? We are excited to tell you about them! Explore our website listed in the comments and drop any questions you might have there. We look forward to hearing from you! #Mosaicx #CustomerJourney #CustomerExperience #CX #AI #ArtificialIntelligence