White River Connect

Occasionally when we open a service area for connections, small parts of that area may have set backs in the construction process that cause them to be opened a little later. In the Bear Creek 1 area, there was some underground construction that needed to be finished before we could open it for connections. But, today is the day! We are excited to announce that this area is now ready to sign up for fast, reliable, local fiber internet! Signing up is easy! Head to our website to search your address and follow the prompts to select the plan that works best for you. 🥳

"I pay for 1 Gig, how do I make sure I am getting 1 Gig?" GREAT question!! At White River Connect, what you pay for is what you get. That is why we offer a speed, or bandwidth test via our mobile app: CommandIQ. This app is connected DIRECTLY to your router and gives you the most accurate speed test information. To run a speed test on your CommandIQ app: open your app, tap "My Network", select "Bandwidth Test", and choose "Run Test"! If you choose to run your speed test outside of the CommandIQ App, here are a few things to consider: 1. If you are running your speed test from a device that isn't hardwired to the router: you may find that your speeds are slightly lower than your package. That's because the physical distance from your router matters! WiFi signal depletes as it goes through appliances, walls, furniture, etc. If you have anything (distance, walls, furniture, appliances, etc) between you and your router, your speed test on that device will be slower than the actual speed at the router. 2. Bandwidth hogging apps that continuously use data, and multiple devices using your WiFi, can result in a slower speed test at the device. Be sure to disconnect devices and close out of apps that you aren't using! 3. Your device may not be able to receive such high speeds. You read that right! Fiber internet is so fast that some older devices do not have the technology or capability to handle the bandwidth speeds. Some older computers even need to be hardwired as they do not have the capability to connect to WiFi! If you're having trouble with a specific device, be sure to check the bandwidth that it is able to receive! The speed test at your router will always be an accurate portrayal of the speeds you are receiving! If you are not getting the speeds you pay for from the speed test within CommandIQ: it's time for a tech support phone call! Our 24/7 tech support phone number is 855-318-CNCT (2628), option 1.

Since Missouri dove season is in full swing, this is your reminder that it is never a good idea to shoot at birds or other animals that are sitting on the power line. You could potentially damage the power line or fiber cables, costing thousands of dollars in damage and leaving your friends and neighbors without power or internet! #BeCableConscious when hunting around lines this season!

Our office will be closed on Monday September 2nd in observance of Labor Day. We will resume regular business hours on Tuesday September 3rd. 24/7 tech support is always available at: 855-318-CNCT (2628) and select option 1, or use the tech support chat feature found on our website: whiteriverconnect.com. 

Sweden, friends! The day is finally here!! We are NOW CONNECTING your area to fast, reliable, local high-speed fiber internet! 🎉Your sign up process looks a little different than our other areas. Here's a few ways you can sign up:   For SmartHub App users: 1. Log in to SmartHub 2. Click ... More 3. Select My Services 4. Select Internet and choose your package!   For SmartHub desktop users: 1. Log in to SmartHub 2. Click My Services 3. Select Add & Edit Services and choose your package!   Or, you can call our friendly customer service representatives at: 855-318-CNCT (2628)   We can't wait for you to experience the White River Connect difference for yourself! 

Did you see the fiber update during WRVEC's Annual Meeting? I heard our CEO, Beau, spilled the beans about the areas we will be opening in the next 8 months! 😮 If you missed it, you can rewatch it at 1:00:02 here: https://lnkd.in/gbheNH3n

Our office will be drive-thru only from August 21-23! 🚗 The office and drive-thru will be closed on August 23 from 9am to noon for White River Valley Electric Cooperative's 85th Annual Meeting of Members. Be sure to tune in to whiterivermeeting.com on Friday at 10am for the Annual Meeting to hear WRVEC election results, member questions, and even an update about our fiber project!

It's almost time! ⏰ Sweden service area, you will be able to sign up for fast, reliable, local fiber internet on August 27th, 2024! 🎉Mark your calendars and keep an eye on your email inbox for instructions on how to sign-up! If you are in the Sweden service area and can't find the email on Tuesday the 27th, be sure to check your junk or spam folders. If you don't receive an email on Tuesday the 27th, please reach out and we can help you with your order! 📧

Thank you for your kind words, Stanley! Welcome to the White River Connect family!

We're building the backbone for our fiber network in the Roark Creek and Lake service areas! You may be wondering, "What is backbone?" 👉 The backbone of our fiber optic system spans our service territory and connects each central office to each other. The backbone is how our network communicates and how we make sure our network has redundancy so you can enjoy fast, reliable, local fiber internet!