Women of Customer Success

✨ #SuccessAmplified 2024 was 🔥! ✨ We're still buzzing from the energy of 195 incredible women who joined us yesterday in NYC for our first-ever summit. 🙌 From an insightful keynote & workshops led by Gainsight, Deloitte Digital, and Anthropic, to delicious food (thanks Reef.ai and AdRoll, a division of NextRoll), global connections, and amazing swag (thanks to our generous sponsors Planhat, Scarpetta Wine, Something & Nothing | B Corp™, Cuyana Berry (YC W23), CS Angel, and M.M LaFleur !), it was a day to remember. 🌎 🎁 Huge thanks to our speakers, volunteers, and attendees for making it all possible! 🙏 We are forever grateful, listed in no particular order in our comments (we exceeded the mention limit in the post! it really does take a village 🏡) Here's the first drop of our professional photos that came through. We cannot wait to share deeper recaps, the full photo album and video snippets of the event. For now though, it's time for a short rest and recoup 😉 🧖♀️ We're already planning Success Amplified 2025! Warmly, Laura & Lauren

To all post-sales bay area ladies and members of the Women of Customer Success chapter! 🌉 Our next happy hour event is coming up and we are THRILLED to start taking RSVPs. Get ready for a night full of networking, learning and fun! We'll be meeting up after work for a much needed happy hour cocktail at Bar April Jean in North Beach 🍸 This is a great opportunity to connect with other women in the bay area that are in post-sales role, look for your next opportunity through networking, or learn about new software via other people. You'll also meet our wonderful chapter leads Laura Bevilacqua and Morgan Hook, who can tell you all about Women of Customer Success, and how you can get involved! We're coming up to the tail end of the year, so come along, grab a drink and say hello 👋 RSVP's are required, so reserve your spot via the link below 👇

After an amazing summit in NYC - our NYC Chapter is continuing to lead the way with an amazing workshop event that they're hosting in November! In the beautiful Playground office, Women of Customer Success will be running a roundtable / workshop style event, where we'll dive into key challenges and opportunities shaping the Customer Success space. This is a great chance to connect with fellow CS professionals in the NYC area, share experiences, and learn from one another! Discussion topics include: 🌟 How do you handle customers at risk of churning? 🌟 Find your voice in Customer Success 🌟 CS Tools and Tech This event is all about interactive discussions in small groups to encourage connection, deeper conversations, and knowledge sharing. Whether you're here to exchange insights, grow your network, or simply learn, this is the space for you. Make sure you reserve your spot (as spaces are limited) via the link below, and we'll see you there 👩💻 👋

Hello #Toronto!! 👋 Our wonderful chapter lead Tara Mondelli, MBA is putting on another brilliant meetup for our growing chapter. 📣 REGISTER HERE 📣: https://lnkd.in/e4QW5juT What can you expect? 🌸 Reconnect & connect: Network with familiar faces and meet inspiring new women in Toronto’s Customer Success community. 🌱 Growth Mindset Breakouts: We'll host a few interactive breakouts to deepen your growth mindset, learning strategies for success and building confidence. 🥂 Enjoy refreshments as you connect with women who understand the unique journey of Customer Success. Why attend? 🌐 Connect with Toronto (GTA) CS professionals at all levels. 🚀 Share successes, be inspired by others, and gain fresh perspectives. 💡 Discover creative solutions to #CustomerSuccess #PostSales challenges through shared experiences. ❓ Who should attend? ❓ This event is open to female CS and post-sales professionals at all levels. We can't wait to see you for another fantastic evening of growth, networking, and inspiration! 🎉

In case you missed it, our chapter leads Lucy Wilkinson, Rebecca Jones and special guest Emma McRedmond are hosting a free online workshop for our global Women of Customer Success community this Wednesday 30th Oct! Key topics: 👉 How to become a proactive vs. reactive customer professional 👉 How to present true value to your customers 👉 Hiring in CS: best practices and insights ❓ How will it work? ❓ 👉 We will be dividing the group into breakout rooms to enable a more focussed discussion on each of the topics. 👉 Then, we'll come back together to have a joint discussion as an entire group 💻 We'll also be sharing a resource pack for those that attend which will support our awesome conversations. This workshop is perfect for women who: ✨ Work in Customer Success at any level ✨ Work in any post-sales function where value needs to be shown to a customer ✨ Hiring managers and individual contributors alike Share stories and best practices from women in teams all over the world! Register today. https://lnkd.in/eSWg9tc6

🇦🇺 What? So what? Now what? 🇦🇺 Last week, Women of Customer Success and Dynatrace hosted a fabulous and talented group of women in customer success roles across Sydney Australia at the Dynatrace Sydney office to share insights and discuss approaches and best practices to building trusted, long lasting relationships with enterprise executives. Some key panel insights from the night included: 🌟 Be comfortable with being uncomfortable. E.g Rather than going into a meeting with a prepared talk track, go in with a "listening mindset" in order to genuinely uncover and understand your customers needs - and respond from there! 👏 Don't 👏 Apologise. As women, so often we say "I'm sorry" when someone raises an issue or expresses dissatisfaction. In customer success, we are usually the people hearing about the problem first hand, but quite often these things aren't actually our fault. Saying sorry assumes responsibility for the the problem. Try "thank you for your patience" or "thank you for bringing this to my attention" instead! 😇 Success plans. The holy grail. Your customers aren't buying a product. They're investing in an outcome/solution. Hold discovery sessions with your executives to find out what they care about and what problems they're trying to solve. Build your success plans and metrics around how your product will help solve THEIR problems and achieve THEIR goals. A BIG thank you to our incredible panelists and moderator Maria Kiottos, Stevie Hooper, Eurica I., Mui Yen Thoo, and Briony Ashby for driving and engaging evening of conversation and networking. So, now what? Our Sydney chapter has a calendar of events coming up for this year and next (including some festive celebrations 🎄) so stay tuned!

Calling all #Sydney Women of Customer Success! It’s not too late to secure your ticket 🎫 to our next event is happening this week 👇 We are over the moon to be partnering with our sponsors Dynatrace to host an exclusive drinks, nibbles & LIVE panel discussion. 📒 Topic: Mastering C-Suite Relationships in Enterprise Customers We'll delve into the strategies for building and nurturing strong relationships with C-suite executives in enterprise customers. ✨ Event Details ✨ 📆 Date: This Weds 23rd Oct ⏰ Time: 5:30 pm 📍 Location: Dynatrace office, Level 18/100 Miller St, North Sydney, NSW, 2060 Learn more & register for free here: https://lnkd.in/extFtwTS

She's here!  ✨ We're thrilled to share the official highlight reel of our inaugural summit, #SuccessAmplified with 195 incredible women in NYC. We can't stop watching and reliving the energy 🎇 Another huge thank you to our sponsors Gainsight, Deloitte Digital, Planhat, CS Angel, Berry (YC W23), Reef.ai, AdRoll, a division of NextRoll, M.M.LaFleur, Cuyana, Something & Nothing | B Corp™, Scarpetta Wine. And of course our incredible lineup of speakers, volunteers, and attendees who made this all possible. We're excited to announce that Success Amplified 2025 is in the works, promising to be even more transformative for all female post-sales leaders 🚀

We're excited to celebrate the success of our #Chicago chapter's inaugural live panel discussion! Held at the beautiful M.M.LaFleur store (#Chicago), the event brought together a dynamic group of customer success professionals for an engaging exchange of insights. We delved into the key challenges and strategies of effective CS, including: 👉 Balancing proactive and reactive support: Understanding customer needs, anticipating issues, and providing timely assistance. 👉 Navigating difficult conversations: Building trust, active listening, and empathy. 👉 Scaling the CS team: Hiring the right talent, standardizing processes, and leveraging technology. 💗 Huge thanks to: ✨ Our rockstar moderator Courtney Graham from Aircall and panelists Parul Bhandari from CustomerXSuccess, and Mary Young Mapes from Tock for sharing their expertise and keeping the conversation flowing. ✨ Our dedicated chapter leads, Danielle Tiso, Noreen Choudhury and Courtney Graham for co-piloting this fantastic event. ✨ The amazing team at M.M.LaFleur : for generously hosting us and providing the perfect venue. Want to be part of the magic? Join our mailing list and private member's community for updates on future events: https://lnkd.in/gJXPKmMB #WomenInCustomerSuccess #Chicago #EventRecap #Community

📣 New online workshop announcement! Beyond the CS Basics: An Interactive Online Workshop Are you ready to take your Customer Success/Account Management skills to the next level? Our London chapter leads Lucy Wilkinson, Emma McRedmond and Rebecca Jones are hosting a global online workshop where we'll dive deep into the latest trends and best practices. Key Topics we'll workshop the topics that are top of mind for our community: 👉 How to become a proactive vs. reactive customer professional 👉 How to present true value to your customers 👉 Hiring in CS: best practices and insights Taking place on zoom, we'll divided into smaller break outs to have more focused discussions and then come back together to share their learnings, Plus attendees will receive templates and resources after the workshop to use. Join us from anywhere in the world for this free workshop! Register here: https://lnkd.in/eSWg9tc6 #CustomerSuccess #CS #Workshop #OnlineEvent #ProfessionalDevelopment #WomenInTech #GlobalCommunity #careerdevelopment