Woven

I thoroughly enjoyed my time at the Franchise Business Review Summit 2024 last week. Not only did I have the opportunity to host several rounds tables and lead discussions on effective franchise operations strategies, but was also inspired by Antonio McBroom (a Woven client/fan), who shared his incredible story of building Primo Brands from less than nothing to a leader in the multi-unit/multi-brand space. Additionally, Scott Greenberg had great advice on motivating and managing hourly employees. The final speaker, JoBen Barkey brought some serious emotion as he shared the mission of the B7 Family Foundation. If you have a heart for service and charity, definitely check out this organization. Thank you to Michelle Monroe Rowan, CFE, Eric Stites and the entire FBR team for a wonderful event!

🌞 How Woven Gave Sun Tan City's Operations a Glow Up 🌞 Tanning can be a relaxing, spa-like experience complete with personalized service. Sun Tan City is a leader in tanning and wellness — providing an all-in-one destination for a quick, natural-looking tan and ongoing support to maintain that tan. As the nation's fastest-growing chain of privately owned tanning salons, the brand is dedicated to providing outstanding client experience and excellent results in a clean, tranquil environment. To provide a superior experience at the 92 salons owned and operated by Sun Tan City, the company wanted its employees to spend less time on administrative tasks, which would allow even more time to focus on providing excellent client service. Sun Tan City leaders adopted Woven for its comprehensive capabilities: 💡 Better visibility into salon performance 💡 Improved and streamlined communication 💡 Any-time access to company documents & announcements for enhanced employee accountability ☀️ Cost savings across all 92 salons totaled nearly $220,000 annually ☀️ Read the full case study to see the results: https://lnkd.in/gnfaqAUn #FranchiseSuccess #MultiUnitManagement #FranchiseOperations #WovenEra #CaseStudy #SalonOperations

Our Founder Matt Goebel spoke to fitness & franchising expert Jessica Yarmey about how Woven operationalizes franchising in a way that benefits the franchisor, the franchisee, the frontline team, AND the customer. Woven's unique 3-pillar focus on People, Operations and Facilities ensures that multi-unit gym & fitness brands keep their business in shape - from top to bottom. Listen to the full episode below and let us know what you think! #FranchiseFam #GymAndFitness #FitnessFranchise #MultiUnitOperations #FitnessOperations

💡 "Customer Success Means Resolution" At Woven, customer success goes beyond providing quick answers—it’s about creating a partnership where every customer feels valued and supported. As Customer Success Manager Anna Nieken explains, it’s our mission to ensure that every customer walks away with a sense of resolution, even if it’s not always immediate. Whether it’s offering interim solutions or passing along feedback for product improvement, we’re constantly working to meet the evolving needs of our users. 🌟 This ongoing feedback loop is key to how we enhance product development. By staying closely engaged with our customers and understanding their challenges, our team is able to prioritize features and updates that directly impact day-to-day operations. It’s all about helping our customers achieve success today while building a better platform for tomorrow. That's the Woven difference! #CustomerSuccess #MultiLocationManagement #WovenEra #ClientRelationships #SaaS #ProductDevelopment #CustomerFeedback

Scaling a salon or spa franchise in today’s competitive landscape requires more than just exceptional services & products. It demands streamlined operations, cohesive communication, and a strong customer experience across all locations. With the salon & spa industry booming, Zors and multi-unit Zees must adopt smart strategies and reliable technology to ensure smooth scaling. 💆♂️ And that's exactly why we built Woven. We specifically built the platform to address the pain points salon & spa owners encounter daily. After decades working with top salon & spa brands like Sun Tan City, Massage Heights & Hand & Stone Massage and Facial Spa. Here's our 6 trade secrets to scaling a salon & spa franchise in this competitive market: https://lnkd.in/gzwrNDRj Salon & spa owners can breathe easier and (finally) relax knowing that Woven is there to enforce compliance, automate tasks, simplify policies & connect your team. #SalonAndSpa #SpaFranchise #SpaPerations #MultiUnitOperations #MultiLocationManagement

✨🎙 We know that a well-maintained employee handbook is critical for compliance and operational efficiency. But with the modern workforce being so technology-oriented, it can no longer be an outdated document in a dusty binder. There has to be a better solution that keeps your team active, engaged, and compliant. (Spoiler alert: it's Woven) In our latest webinar with Mark Young, J.D., MBA, SPHR, CEO of myHRcounsel, LLC, over 100 people joined us as we discussed: ➡️ Why employee handbooks need to be treated as a living document ➡️ The importance of staying compliant with changing local & national laws ➡️ How Woven ensures your brand documents & policies are always accessible and integrated into the tools your team is ALREADY using Support your people, maintain compliance, and scale your multi-location business. Watch the full webinar here: https://lnkd.in/dNE99ZBG #WovenEra #HRCompliance #MultiLocationManagement #PeopleOperations #CompanyCulture

We celebrated at the Planet Fitness Franchisee Conference with exclusive PF x Woven friendship bracelets and a $500 giveaway 🏆 Congratulations to our winner Emily Dobmeier, Senior Director of Operations at Baseline Fitness - thank you for sharing & celebrating your #WovenEra! #PFxWoven #GymOperations #FitnessOperations #FacilitiesManagement #GymSupport #ClubOperations #PlanetFitness #CustomerSuccess

Join us and myHRcounsel, LLC next week as we dig into what happens when multi-location brands invest in their people (spoiler alert: you grow your business 💰) Mark Young, J.D., MBA, SPHR, CEO of myHRcounsel, and Matt Goebel, CEO of Woven will be digging into the crucial intersection of people management and operational excellence, and why fostering strong collaboration between HR and operations is essential for success. Register here: https://lnkd.in/gR85-mgG 🌟 As a BONUS, everyone in attendance will receive #HRCI and #SHRM re-certification credit for attending. Tag your #HR & #Operations teams in the comments - this is sure to be a good conversation! #PeopleOperations #PeopleManagement #HROperations #SupportYourPeople #PeopleFirst

We were thriving in our #WovenEra at the Planet Fitness, Sun Tan City & Massage Heights Franchisee Conferences last week ✨ It was an amazing week connecting with customers, longtime friends, and new faces. We always appreciate the chance to connect (and show off Woven) IRL! Next up is the Franchise Business Review #FBRSummit and Hand & Stone Massage and Facial Spa Franchise Conference! #FranchiseConference #IndustryConference #BestInClass #FitnessIndustry #SpaIndustry

We sat down with Woven CTO Tim Schoenfeld for our weekly team #PowerHour to learn more about his process for keeping Woven consistently innovative. In true Tim fashion, he makes it sound simple - him and his team use the below acronym to keep the Woven product innovative, competitive, and customer-centric: C - Continuous Market Research R - Research & Development E - Engaging with Users to understand needs A - Agile Methodologies to quickly adapt T - Technology Investment to keep Woven futureproof E - External Partnerships with industry leaders We build Woven for and around our customers, not the other way around. If you're looking for a customized solution for your multi-location business, let's chat: https://lnkd.in/gKX2xspF #ConsistentInnovation #ProductInnovation #ChiefTechnologyOfficer #SaaS #MultiLocationManagement #CustomerCentric #CustomerSuccess #Woven Aaron McMartin