Zoom

Discover why Voice of the Customer (VoC) matters and how Zoom Contact Center provides the tools you need to transform your VoC initiatives into tangible results point right emoji add an emoji that fits here 👉 https://zm.me/3U9LIyP In today’s competitive marketplace, customer feedback is more than valuable—it’s essential. By capturing and analyzing VoC, you can: ✅ Identify what’s working and what’s not ✅ Make data-driven decisions to improve products and services ✅ Build stronger customer relationship

For our next 'Humans of CX' episode, we're shining the spotlight on Karla Guerrero, Tech Support Engineer at Zoom, who takes pride in delivering genuine, human-centered customer service. 👩💻 🗣️ In her words: “I recently received some amazing feedback from a customer who said, it's really refreshing to have excellent responses from people providing customer service rather than bots and people following screens—that really made my day!” 💙 Explore more uplifting #CX stories and discover ways to elevate your agents 👉 https://zm.me/Humans-of-CX

When customers tell us what they love about Zoom Workplace, their answer often begins with: it just works ✅ According to S&P Global's Technology Impact on Business report, organizations using Zoom Workplace are seeing an average of $12K in added value – for each user, every year 👩💻 And for people who spend at least 2 hours per day in meetings, AI Companion could save them an estimated 6 hours a week. That's a lot of time saved! ⏰

#Zoomtopia 2024 delivered some game-changing AI-first innovations, and Patrick Kelley is here to break them all down! ⏱️ Watch our latest ‘Got a Minute?’ episode as he recaps all the exciting new Zoom product updates announced at the event—from AI Companion 2.0 to AI Studio, industry-specific solutions, and much more. ✨

Rob Scott could not have put it any better! Our groundbreaking #AI-first innovations announced at #Zoomtopia 2024 are setting the stage for the future of unified communications and serve as a blueprint for leaders looking to stay ahead in this rapidly evolving landscape. ✅ 👇

Discover how Iress transformed its communication strategy with Zoom Phone and Contact Center 👉 https://lnkd.in/gfBAb22A 📞👤 As a leading fintech company, Iress needed a unified solution to connect teams and elevate customer service across its global workforce. With Zoom's integrated platform, offering single-platform simplicity, quicker queue setup, and powerful reporting to drive service excellence, Iress is set to take its communications to the next level. 🙌 🗣️ "Zoom Meetings rolls up into Zoom Phone, which rolls up into Zoom Contact Center— all centrally manageable under one vendor and one agreement." - Anthony Feher, Service Operations Lead, Iress

Zoom Workplace with AI Companion does the heavy lifting so that you can get more done in your workday ✨ See why people like Marquesa Pettway, CSP are “obsessed with Zoom Workplace” ➡️ https://zm.me/3BT7v7o

In this Humans of CX episode, we're featuring Carren Haudar, who reminds us that patience and empathy are at the heart of great customer experiences. 💙 💬 “The key is taking time. You have to understand their level of understanding of how things work. So explaining to him and walking him through how to use it for the first time." - Carren Haudar, Tech Support Engineer, Zoom 👩💻 Watch more inspiring #CX stories and find resources to help empower your agents with #AI here 👉 https://zm.me/Humans-of-CX

At Zoom, we’re not just innovating—we’re delivering #AI in a way that transforms how you connect, communicate, and get things done. 🚀 From generating Meeting Summaries so you never have to be the notetaker again, to helping create product briefs with Zoom Docs, customers love how AI Companion boosts productivity across several Zoom products on our AI-first work platform. ✨ Alongside these innovations, we’re always mindful of your safety. Zoom does not use customer content to train our AI models or third-party models used in our features. 🔒

✨ NEW PRODUCT ALERT: Employee Insights 🎉 ✨ At Workvivo, we're on a mission to elevate the employee experience for everyone. That's why we're excited to launch Employee Insights, our intelligent, mobile-first listening solution designed to help organizations measure, understand, and improve employee engagement and alignment with company values. No more juggling platforms – everything you need to measure and take action is right here 🎯 What makes Employee Insights unique? 💪  A complete, unified EXP: Everything you need to elevate the employee experience, all in one place 📱 Mobile-first, frontline ready: Our mobile-first design helps you achieve consistently high response rates 🚀 Insights & action in one: Take action on results immediately using our suite of engagement tools ✨ Backed by research: Workvivo's unique 12-Factor Engagement Model was built in conjunction with I/O psychologists Purplebricks said launching their first engagement survey with #EmployeeInsights was a breeze! Go check it out 👇 Learn more: https://lnkd.in/eStTMBSC #EmployeeInsights #EmployeeListening Zoom