"At Zoomtopia, we are going to be announcing even more innovations than we already have. Specifically around GenAI and how we’re utilizing those capabilities to humanize the AI experience." -Michelle Couture, Global Product Marketing Lead for Customer Experience, Zoom ✨ Don’t miss out—register for #Zoomtopia today! 👉 https://zm.me/3AXcxPQ In the meantime, hear from Michelle Couture and CX Today's Charlie Mitchell on practical examples of how Zoom #AI is supporting contact center agents, businesses and more! ⬇️
Why You Still Need Your Agents In a World of GenAI 💬 CX Today’s Charlie Mitchell hosts Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom In this session, we discuss the following: 🔴 How does Zoom transform the role of AI within the contact center of tomorrow? 🔴 What will this look like in practice? 🔴 Practical examples of how AI will support agents and businesses 🔴 What obstacles will contact centers face on their AI journeys? Watch the full discussion 👉 https://lnkd.in/eJwftgWn #cx #ccaas #ai #genai #artificialintelligence #generativeai #zoomtopia #zoom