Zoomin

Zoomin

Software Development

NY, New York 11,503 followers

Unifying all your product content into one intuitive, personalized, self-service experience.

About us

Zoomin is transforming how companies and their customers gain value from documentation. Zoomin’s intelligent platform ingests all your content, from manuals to API docs to support articles, and delivers it as a unified and consistent source of Product Answers wherever your customers are looking, including your documentation portal, service cloud, community, or right inside your product. Zoomin helps global enterprises turn their documentation into a mission-critical asset that supports every part of the customer journey. By innovating the way users experience content, Zoomin helps your customers independently find the answers they need while empowering support agents to deliver fast, relevant and efficient support.

Industry
Software Development
Company size
51-200 employees
Headquarters
NY, New York
Type
Privately Held
Specialties
Product Documentation, Content Publishing, Authoring and Publishing, Community Content Publishing, Knowledge Management, Customer Experience, Customer Support, Technical Content, Taxonomy, Analytics, API Documentation, CCMS, Technical Writing, Technical Communications, Product Answers, Technical Publications, Self-service, Customer Support, Information Development, and d

Locations

Employees at Zoomin

Updates

  • View organization page for Zoomin, graphic

    11,503 followers

    🌐 With AI solutions becoming widely available, leveraging proprietary knowledge is what sets winners apart. According to Zoomin and Frost & Sullivan’s latest findings on AI Transformation and Data Integration, three out of four companies say that enterprise knowledge is essential to successful AI initiatives.  The message is clear—success with AI depends not just on tech, but on your organization’s unique data and insights. Stay tuned for Zoomin and Frost & Sullivan's full report - coming soon.  #AI #EnterpriseKnowledge #UnifiedKnowledge

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  • View organization page for Zoomin, graphic

    11,503 followers

    🌐 The future of technical documentation is here—meet the 2025 AI Standard 🚀 GraphRAG redefines industry standards in technical content. By combining AI-driven knowledge graphs and Retrieval-Augmented Generation (RAG), organizations will deliver smarter, contextually relevant answers to user queries—instantly. This leap will enable seamless integration of vast, interconnected data, providing users with not just answers, but a deeper understanding of the products and services your companies provide. 2025 will see AI-powered, graph-based documentation evolve into the norm. Want to explore how GraphRAG will transform your approach to content? Link to the full article in the first comment. #AI #KnowledgeManagement #DigitalTransformation

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  • View organization page for Zoomin, graphic

    11,503 followers

    🚀 Introducing Semantic Search —a game-changer in how you access and leverage technical content. Forget traditional keyword searches. Our new solution understands the meaning behind queries, delivering precise, context-aware results even with natural language questions. This upgrade is a major boost for Zoomin GPT, ensuring your users find exactly what they need, faster. 🔍 Want to learn more about semantic search? Check out our on-demand webinar - link in the first comment. #AI #KnowledgeManagement #DigitalTransformation 

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  • View organization page for Zoomin, graphic

    11,503 followers

    Today is a very special day for our company. Zoomin officially signed a definitive agreement to be acquired by Salesforce. This landmark moment is the outcome of years of tireless work by Zoominers and continued incredible innovation. Zoomin and Salesforce have a long and fruitful history. Salesforce was one of our first investors and has been an active technology partner and customer for years. Our recent collaboration around Unified Knowledge has marked a key milestone in this partnership.  We are both excited and honored to join the #1 AI CRM as part of Data Cloud and become a part of the Salesforce mission to help companies deliver exceptional experiences by grounding AI and enterprise CRM applications on unstructured data. We couldn’t have done this without the dedication and ingenuity of our team, the partnership of our customers, or the trust and support of our investors and board members. Your belief in us has brought us to this point. Read the announcement here: https://lnkd.in/eg57F3ZX

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  • View organization page for Zoomin, graphic

    11,503 followers

    RAG (Retrieval-Augmented Generation) is revolutionizing how we deliver precise, context-aware responses in technical documentation. This technology can improve self-service efficiency and ease the burden on support teams. 🤔 Curious about how RAG works? Join our upcoming webinar for a step-by-step breakdown of the technology, along with a live demo showing the end-user experience. Link in the first comment below. #AI #RAG #UnifiedKnowledge

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  • View organization page for Zoomin, graphic

    11,503 followers

    If you're looking for innovative ways to improve your support KPIs with AI, join this session. Leon Kempers will be joined by Amir Weingrod from Unity to explore how #UnifiedKnowledge can empower your customers to self-serve while also enabling agents to offer relevant knowledge solutions, faster. Join the breakout on Tuesday - add it to your Session Builder!

    View profile for Leon Kempers, graphic

    Director of Product Management at Salesforce

    Join me at #DF24 to learn how Unified Knowledge powers your AI-powered Service Agents with answers you can trust. We’ll have an on-stage demo, a customer testimonial from Unity, live Q&A, and an exciting announcement. Add this session to your Agenda Builder on http://sfdc.co/boDmUM. See you on Tuesday!

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Funding

Zoomin 4 total rounds

Last Round

Series C

US$ 52.0M

See more info on crunchbase