Liz Castaneda

Exciting news for the start of 2024: We’re the highest-rated bank in Forbes’ newest list of the top 300 U.S. Companies for customer service. “We believe the message is resonating: Regions is here to be more than just a bank; our focus is to truly help consumers and businesses chart a personalized path to financial confidence.” The 2024 Forbes Best Customer Service list, created in partnership with HundredX, honors the top 300 companies and brands that customers say best meet their needs in customer-service categories such as knowledge and attitude of staff, speed of service, and handling of returns. Learn more about the honor: https://bit.ly/3WujiS8

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Once again, we see familiar challenges surfacing in our industry—consent orders addressing the same critical compliance issues. It's truly disheartening and a clear sign that transformative measures are still urgently needed. Time is ticking....... #riskmanagement #compliance #bsa #aml #amlcompliance #communitybanking #bebetter

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Great article- take a couple of minutes to read it - especially if you have a leadership role at you financial institution. “The role of leadership in creating a Culture of Compliance cannot be overstated. Leaders have the unique ability to inspire, guide, and shape the attitudes and behaviors of their teams.” Great quote from the article 👏🏼

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Interesting reading on the fraud that is prevalent in Zelle. When you operate a platform, there is inherent responsibility for safeguards. This is what happens when the requirements for these safeguards are not governed. I’m sure there will be more in the coming days. https://lnkd.in/eVp5wS6r

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I am a mortgage loan officer. I may have big titles and fancy certifications. But underneath it all, I have an mlo license and I provide mortgages so that people can own the homes in which they live. When I was a child, I remember being a renter in someone else's home. And I remember the struggles my parents went through to buy their own home with a VA loan. I was raised in homes financed by VA loans - a benefit which my dad earned through his service abroad in multiple foreign wars. As a child, I witnessed my dad spend the second half of his life helping homeless veterans rehabilitate and return to society. A home is the foundation of stability - I know that firsthand. Homeownership is the foundation of wealth creation - which I also know firsthand. None of that is possible without a mortgage loan. Credit makes homeownership possible for our populace. Without homeownership, we would exist in a form of feudalism resembling the Dark Ages, where we all rent from someone else and are indentured as such. Therefore, the most important thing that I can do (that we can do) as a loan officer is work hard to make sure that our system of credit is robust, diversified and decentralized, and ALWAYS AVAILABLE. Full stop! We must constantly be vigilant to ensure that our country, our representatives, and our policymakers, support a robust credit framework so that the participants are diversified and distributed. This ensures that we can provide access to that framework for ALL the people. Because homeownership creates stability and wealth, which creates a stronger population, which creates a better country for "We the people", PERIOD. That's why it's called the American Dream.

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Fraud has become an epidemic in our Country. To combat the issue, First Financial Bank Texas has created a Fraud Prevention Hub on our website. Please take a second to check out the link below to learn more about fraud prevention tips and ways that First Financial Bank Texas continues to put You First!

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Modern technology, especially artificial intelligence, is making a big impact on the financial world. How do community banks like Starion Bank handle it? Click the play button below to hear Fargo Business Banking Officer VP Greg Stemen talk about that and more!

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Join us at the upcoming CULytics Workshop, "Measuring What Matters: Implementing OKRs in Credit Unions." This engaging, two-session event is tailored for credit union executives and department leaders, offering practical tools and insights to set, align, and achieve key objectives that drive organizational success. [https://zurl.co/Ie8V] Session 1 Highlights: Introduction to OKRs: Understanding the Basics Crafting Powerful Objectives: What Makes a Good Objective? Defining Key Results: Distinguishing Between Key Results and Performance Metrics Interactive Exercise: Participants will draft preliminary OKRs for their organizations. Register Now: https://zurl.co/Ie8V Not a CULytics member yet? https://zurl.co/sL4B

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📞 Beware of Caller ID Spoofing! Fraudsters can manipulate caller ID information to make it look like they're calling from a trusted source, such as IDB Global FCU, your credit union, or even a government agency. Here's how to stay safe: 🚨 Signs of Caller ID Spoofing: The caller ID displays a known organization but the call seems unusual. The caller asks for personal information or payment immediately. You feel pressured to act quickly. ✅ Steps to Protect Yourself: Verify the Call: Hang up and call back using a known, official number. Be Cautious: Don’t share personal or financial information unless you are sure of the caller’s identity. Ask Questions: Legitimate callers will not mind you asking for verification details. Remember, if something feels off, it probably is. Always err on the side of caution and verify the caller’s identity before proceeding. #CallerIDSpoofing #FraudPrevention #IDBGlobalFCU

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If you haven’t checked out this free tool yet, your small business is missing out! Compare your business to your local competition with SizeUp by Comerica. Give it a try: comerica.com/prosper  Member FDIC #IWorkForComerica #ComericaBank #SmallBiz #BusinessResources

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As fraud attempts increase, Truist is committed to helping businesses protect their assets with simplicity, speed and safety. I encourage you to check out the 2024 AFP Payments Fraud and Control Survey Report key highlights that underscore the relentless evolution of payments fraud. Reach out to me directly for a complimentary copy of the full report—and ways that Truist can help develop the right fraud strategy for your organization. #TeamTruist

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More Consumer Financial Protection Bureau drama...not that it ever ends. A preliminary injunction for the CFPB's credit card late fee mandate, that was scheduled to take effect this week is a welcome reprieve for large FIs that may not have had time for proper system testing and disclosure changes due to the aggressive timeline of the change. More interesting is the reasoning of the judge, referencing the CFPB's funding mechanism, and not the multitude of other complaints from the industry groups that brought the case. The Supreme Court is set to make a final ruling on the CFPBs funding mechanism this summer (hopefully), making this ruling even more impactful to FIs looking for some much-needed regulatory relief. #banking #creditcards #regulation https://lnkd.in/e-rF4fva

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Q1 One Minute Roundup For consumer credit professionals 👇 🏦 Banking - no crisis this year: Busy BaaS enforcements.  CFPB caps overdraft fees.  NYCB survived the turmoil.  Fiserv to be a special bank in Georgia.  No master account for The Narrow Bank.  🦾 Big Tech - all eyes on Apple:   Sued by DOJ.  $2B fine by EU.  Opening tap-to-pay.   Reports BNPL to Experian. 💳 Credit Card - a busy card table: Capital One to acquire Discover for $35B. Visa/Mastercard’s $30B settlement.  Card late fee slashed to $8.  Busy new card launches. 🚨 De-risking - pivot, exit, and regulate: UK/US serve new rules for push payment fraud.  Strategic retreat of small business lenders.  Subprime lender CURO filed bankruptcy. Canadian long-term mortgages shrink.  SBF received 25 years for FTX fraud. #consumercredit #riskmanagement #banking #fintech

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Heightened check fraud activity is leading to mounting losses, increased claims, and frustrated customers. The #1 way to prevent check fraud is to eliminate paper checks and use electronic payments. Learn how we can protect your business, comerica.com/bizfraud. Member FDIC. #ComericaBank #Comerica #CheckFraud #FinancialEducation #Fraud #CommercialBanking

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Read this insightful Q&A with Janet Huber, director of diversity and inclusion at BOK Financial, as she shares the many benefits of creating a culture of courage and authenticity in the workplace: https://ow.ly/bg7r30sFlXM

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Not #Outsourcing your #ATMs and #ITMs, yet? Find out why #EdistoFederalCreditUnion chose ATM USA LLC to #ManageTheirATMs. #Cash #ATMOutsourcing #ATMManagement #ATMServices #ATMAsAService #OffPremiseATMs #BankAtWork #Bank #CreditUnion #FinancialInstitution #ATMUSA

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CFPB Considering Regs Mandating Easy Escalation to Human August 15 New York Times - Real people on customer service lines. When a robotic voice begins its long prompt of menu options on a customer service line, A HUMAN COULD BE JUST ONE CLICK AWAY under a potential new rule by the Consumer Financial Protection Bureau (similar for FTC & FCC). Implementing this could be a nightmare BUT, as I've noted in a post last month, ease of escalation is now a critical driver of satisfaction for complex issues. The problem with the regs is that they may not allow for intermediate intervention of AI or self-service and could impose draconian civil penalties. You can start worrying now - I'll come back with a recommended best solution after a bit more thought. Feel free to suggest your ideas if these regs come to pass.

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