A/V Tech (On-Call)

The David Rubenstein Forum is thoughtfully designed to host events that promote inquiry, the open exchange of ideas, and the power of convening.  The Forum serves as a hub for the broad range of people and activities at UChicago: visiting foreign dignitaries, academic symposia and corporate partner exchanges, prominent speakers and performers, and board meetings. Its over 70,000 square feet of flexible spaces, which can accommodate formal and informal gatherings of 75 to over 600 people, is also a resource for the community and institutions across Chicago.  A celebration of the people and ideas of the University of Chicago, the David Rubenstein Forum is designed to strengthen the University community’s connections to Chicago and the world.  This position reports directly to the AV and Help Desk Manager while working closely with designated third-party managers and directors.

• Bachelor’s degree preferred Technical certification in related network and end user operating systems desired
• Minimum 1 -3 years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment Conference Center/Hotel or related experience
• Use of web streaming equipment and platforms including hardware encoding for webcasting Use of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc.
• Extron and/or Crestron AV and Lighting control systems experience desired
• Programming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers

• Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video events
• Support multimedia, audio visual, and videoconferencing or VTC event operation
• Provide excellent customer service that includes communicating with end users in person and on Video Conference                                                                                                                                              
• Assist end users with set-up for conferences, ensuring that all equipment is operable
• Monitor daily audio visual conference room schedule                                                                    
• Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved media
• Setup, operate, support, breakdown and transport AV equipment
• Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all events
• Inspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance                                                                                                                                                       
• Identify any IT and network related issues and ask for IT support in a timely manner
• Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures

• Perform other related duties as requested by management.
• Remain alert, courteous and helpful to guests and co-workers at all times.