Our journey began in 2013 with a vision to simplify peer-to-peer payments, evolving into Cash App, a dynamic ecosystem serving 47 million monthly active customers worldwide. We are dedicated to redefining people's relationship with money, making it more relatable, instantly accessible, and universally available. With a global team and a culture centered around innovation and collaboration, we offer flexible, remote work opportunities to ensure our employees thrive creatively and productively.
Explore our career opportunities, benefits, and more at [Company's Careers Page].
Job Description
We are seeking a passionate and detail-oriented Fraud Specialist to join our team. As a Fraud Specialist, you will play a crucial role in identifying and investigating suspicious activities flagged through internal tools or customer escalations. Your expertise will contribute to maintaining the integrity of our platform and protecting our users' financial interests.
Responsibilities
Review and take action on accounts in line with company policies and procedures.
Investigate and escalate potential fraudulent activities or high-risk behaviors.
Manage and respond to claims in customer service queues while adhering to operational and regulatory standards.
Maintain detailed documentation for each case to ensure accuracy and compliance.
Efficiently handle multiple cases and meet closure deadlines to minimize financial risks.
Foster a collaborative and innovative work environment, elevating our standards of operational excellence.
Experience
Key Qualifications:
Required: Minimum 1 - 2 years in the financial services industry.
Preferred: Minimum 1 - 2 years in fraud detection or prevention.
Skills & Knowledge
Solid understanding of banking policies, procedures, and regulatory requirements.
Ability to make data-driven decisions and manage cases using CRM tools.
Additional Information
In addition to competitive hourly rates, this role may qualify for a shift differential for weekend shifts. Full-time benefits include comprehensive healthcare coverage, retirement plans, stock options, wellness programs, and generous paid leave policies.
Equal Opportunity Employer
We are committed to creating an inclusive workplace where everyone has equal access to opportunities. Our hiring decisions are based on merit and do not discriminate based on race, color, religion, gender, national origin, age, disability, pregnancy, gender identity or expression, sexual orientation, citizenship, or any other protected characteristic.
To learn more about our commitment to fairness and inclusion, visit our [Inclusion & Diversity page].
About Us
We are a global technology company dedicated to financial services, empowering individuals and businesses through innovative solutions. Our portfolio includes Square, Cash App, Spiral, TIDAL, and TBD, each contributing to our mission of expanding economic access worldwide.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Human Resources Services
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