Account Manager

About ComPsych

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

Our Account Manager will manage a diverse group of customers and be responsible for the successful delivery of ComPsych’s global Employee Assistance Programs (EAP), behavioral health, wellness and work-life services. This individual must possess relationship management skills to ensure that our services strengthen the overall customer experience. As an Account Manager, you will have the opportunity to collaborate with other internal partners within ComPsych to ensure that our service delivery is flawless.

Primary Responsibilities

• Manage strong relationships with our wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategies and additional product sales opportunities
• Oversee customer satisfaction and profitability of your assigned clients and demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
• Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting
• Establish and build strong working relationships with ComPsych’s business leaders and team members
• Other duties as assigned

Job Qualifications

• Bachelor's degree required
• Proven track record of managing accounts and successfully selling additional service lines to current customers
• Experience working in insurance, benefits, healthcare or HR-related services, experience with Microsoft Office Suite required
• Exceptional communication skills, with strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated problem solving, multi-tasking and critical thinking skills
• Travel as necessary to meet with new and existing customers

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

EEO/M/F/D/V

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.