Account Manager
PortPro provided pay range
This range is provided by PortPro . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$12,000.00/yr - $150,000.00/yr
Position Summary: As a Senior Enterprise Account Manager, you will be the primary point of contact for our largest and most strategic customers. You will be responsible for managing complex projects and implementations, maintaining reports, setting schedules, and coordinating with executive-level staff at our customers. You will direct a team of assistant account managers and potentially a technical account manager to ensure successful client outcomes. This role requires exceptional leadership, project management, and communication skills, with a proven ability to navigate and manage enterprise-level client relationships and projects. Key Responsibilities
- Customer Relationship Management: Develop and maintain strategic relationships with senior executive stakeholders at key accounts to ensure their ongoing success and satisfaction with PortPro's solutions
- Project Management: Oversee and manage complex implementation projects, ensuring they are completed on time, within scope, and within budget
- Team Coordination: Direct a team of assistant account managers and a technical account manager, providing guidance and support to ensure successful project outcomes and client satisfaction
- Reporting and Scheduling: Maintain detailed reports on project status, client interactions, and outcomes, and set and manage project schedules
- Executive Communication: Serve as the primary point of contact for executive-level communication, ensuring clear and effective communication of project statuses, issues, and successes
- Client Advocacy: Act as the voice of the customer within PortPro, advocating for their needs and ensuring they are met through our products and services
- Issue Resolution: Proactively identify potential issues and work with internal teams to resolve them, ensuring minimal disruption to the client's operations
- Travel: Travel as required to meet with clients and support project implementations
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Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Truck Transportation
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