Account Manager Team Lead

WHO WE ARE

In an era of rapid change, determining the creditworthiness of customers can be tricky. For companies selling internationally, distinguishing a good customer from a potentially bad one is even more difficult. At Coface, our credit information services are designed to help businesses make wise lending decisions. Our credit information services are designed to help businesses make wise credit decisions, no matter where they trade.

A modern and agile company with the most finely meshed international network, Coface is a reference in credit insurance and risk management. With over 70 years of experience as an industry leader, and a team of 4,100 experts in over 65 countries, serving around 50,000 companies, Coface experts work to the beat of the global economy. Its our ambition to become the most agile, global business information partner in the industry. We believe in business as a force for good in the world.

THE ROLE

The Manager, Account Management is responsible for supporting the collective group of Account Managers throughout the US, both in developing the proficiencies of the individual team members and in ensuring achievement of the targeted goals as a whole. The Manager, Account Management serves as a product reference, procedural expert and as a problem solver for Coface client cases; driving engagement, client satisfaction and successful retention.

The Manager, Account Management – West is responsible for supporting the collective group of Account Managers in the Midwest and West Coast that will work in collaboration with the Manager, Account Management leader in the East; developing the proficiencies of the individual team members and in ensuring achievement of the targeted goals as a whole. The Manager, Account Management – West serves as a product reference, procedural expert and as a problem solver for Coface client cases; driving engagement, client satisfaction and successful retention.

General Job Description:

• Acts as a central point of contact for the Account Manager team in the West+ Midwest, and facilitates team meetings and trainings.
• Acts as a central point of contact for the Account Manager team, and facilitates team meetings and trainings.
• Formulates and implements a plan for strengthening customer relationships through engagement by the Account Manager team, proactive communications, and use of online collaborative tools and in person meetings.
• Responds swiftly and appropriately to questions and concerns from their respective Account Manager team, clients and their intermediaries.
• Utilizes a consultative approach when working with the Account Manager, their client or intermediary to establish the needs and priorities, whether related to an identified issue or in preparation for a renewal bid.
• Helps to build cases to support requested policy terms, coverage, and pricing; and assists the Account Manager in presenting such cases internally to the underwriting team and leadership.
• Assists with client communications, conversations, and product/pricing strategy;
• Identifies challenges and can effectively communicate these to the necessary teams/parties within Coface. Brings constructive ideas to the table on how to improve, fix or overcome the issue or problem.
• Demonstrates knowledge of all Coface offerings to be able to determine what possible solutions may be a fit for a client’s needs.Develop and execute cross selling strategies through initiatives driven by the Account Manager team in order to identifies opportunities to grow business with existing clients.
• Supports team members with coaching, training, and identifying revenue opportunities.

Specific Responsibilities

• Assists the Sr VP, Head of US Account Management with various operational projects and assignments
• Monitors the workflows within the renewal cycle for all Account Managers to drive on time renewals.
• Forecasts and tracks client account metrics
• Tracks status of the renewal book, and work proactively to ensure early identification of any potential risks/vulnerabilities in advance. Identifies weaknesses in the portfolio and comes up with solutions while ensuring maximum client retention rate.
• Rolls out, executes and reports on any initiatives driven through the Account Manager team, including those related to Standards of Care, Customer Satisfaction, and promotion of our Experts out Front.
• Assesses weaknesses within the Account Manager team and builds an improvement plan when needed to increase the expertise and proficiencies of the team as a whole, or for an individual.

THE CANDIDATE

In order to be considered, you must possess the following:

Bachelor’s degree required.

5-10+ years of administrative experience in a credit insurance, banking, claims, or factoring organization would be beneficial. Management experience a plus.

Proficient with Microsoft Office Applications: Outlook, Word, Excel.

P&C Insurance license a plus, or ability to pass licensing course upon hire.