Accounts Receivable Lead

Company Overview

DOCS Dermatology (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80+ locations in 7 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring.

Summary

The Insurance Accounts Receivable Team Lead performs day-to-day AR functions with the goal of ensuring that all policies and procedures related to providing consistent, supervisor customer/patient care are adhered to, and service and production goals are met effectively and efficiently. The AR Team Lead supports AR specialists for their respective payer population to make certain timely and effective processing and collection of payments. The Team lead may also assign work to team members, train, and recommend policies and procedures to improve follow-up operations.

Principle Duties and Responsibilities

• Assists in managing workflow for follow-up department
• Assigns work to AR staff
• Follows up on own accounts/payers being worked
• Organizes data through analytics reporting to identify payer denial trends ensuring the health of the AR
• Provides direct oversight that all denied or rejected claims are followed through and worked in a timely manner
• Routinely hosts team huddles to communicate all valuable information and answer staff’s questions to make sure they fully understand how to perform their jobs
• Trains new and existing staff on systems, processes, and techniques
• Proactively identifies trends and initiates recommendations for change to manager
• Provides tracking and workflow management
• Communicate and collaborate with other departments such as provider enrollment or operations when there are denial trends stemming from their function
• Meet productivity standards set by management
• Assist in establishing long-term and short-term goals and objectives to support department and corporate strategic plan
• Follows all documented policies
• Promote teamwork and collaboration
• Other duties as assigned

Education & Experience

• High School diploma or equivalent required
• Experience using billing software and electronic health record systems required
• Knowledge of all medical billing, insurance guidelines, and appeals process required
• Knowledge of healthcare EDI transactions and experience working with healthcare clearinghouses required
• Minimum of 3 years physician/lab billing and collections experience required
• Team Lead experience preferred
• Knowledge of CPT and ICD10 Coding Preferred
• Dermatology experience is a plus

Skills and Abilities

• Strong people and communication skills.
• Strong analytical and problem-solving skills.
• Must be self-motivated and be able to work independently and proactively. Able to handle and prioritize numerous and varied requests and tasks.
• Able to handle ambiguity and remain flexible. Respond constructively to the demands of work schedule when confronted with change.
• Must be able to develop and maintain professional, service-oriented working relationships with senior leadership, patients, physician, and other co-workers.
• Must have a positive attitude and enjoy working as part of a team.
• Must have a quiet dedicated space to work free of distractions.