Administrative Assistant

RISE is seeking an Administrative Assistant (Engineering) to assume clerical and scheduling duties to provide customer support and project coordination in its Cranston, RI headquarters. This position involves a very active daily volume of customer interaction by telephone and email. It requires a highly reliable individual who must be team-oriented and will interact with various internal and external stakeholders, including the company’s engineers, customers of utilities and program administrators, contractors and the general public.

Responsibilities

• Answer/route phone calls, postal mail, and email.
• Organize and maintain digital filing systems, collateral materials, and office supplies.
• Coordinate and schedule on-site walkthroughs and client-facing meetings for other staff members.
• Process incoming requests, pre-screen customers to confirm program eligibility, create electronic customer files, enter and update jobs in the company database and online calendar.
• Work with our Program Administrators and their software to verify eligibility customer eligibility and register requests.
• Communicate verbally and/or in writing with energy engineers and customers regarding scheduling, invoicing or other issues as needed.
• Efficiently process customer and contractor requests and help resolve outstanding issues.
• Learn and assist in project data entry in EPLUS & Acumatica.
• Provide support in the creation of engineering and sales proposals.
• Create, maintain, and distribute reports for internal staff and external customers.
• QC program data entry and invoices on a daily, weekly, and monthly basis. Review for data entry errors, measure inconsistencies, and price discrepancies.
• Track and document all activities using company provided databases and systems.
• Coordinate billing and invoicing activity for program and project activities as appropriate.
• The scope of duties may vary based on your qualifications and our office’s immediate needs.
  
  

Minimum Qualifications

• At least two years’ experience in a customer-facing role in a high-volume office environment.
• Proficiency with Windows-based computer applications, including Microsoft Word, Excel, Teams and Outlook.
• A commitment to and enthusiasm for energy efficiency.
• Strong writing, verbal and organizational skills.
• Attentive to detail and able to learn and understand technical terms.
• Able to prioritize and process multiple tasks and meet deadlines.
• Able to tactfully avoid conflict, build trust and work as part of team.
• A high school diploma or equivalent.
• Able to pass criminal background and drug screening tests.
  
  

Preferred Qualifications

• Call center or other high-volume customer support/service experience.
• Experience in the energy, construction, or HVAC industries.
• Knowledge of New England area, cities, and towns.
• Associate’s degree.
  
  

Physical Demands

• Frequent:
• Sedentary work
• Reading, typing and computer input
• Answering the phone
• Standing, walking, bending, reaching, pulling and pushing
• Clarity of vision at 20 inches or less.
• Rarely:
• Lifting under 40 pounds
• Stooping, Bending and Reaching (Push/Pull)
• Clarity of vision at 20 feet or more.
  

Position Type And Expected Hours Of Work

This is a full-time 40-hour position. Days and hours of work are Monday through Friday 8:00 AM to 5:00 PM, with a 1-hour unpaid lunch break.

Travel: No Travel is required for this position

Work Environment: This position requires the employee to work inside

Compensation & Benefits

• Health care benefits through United HealthCare
• Delta Dental and Vision Service Plan
• Paid time off and holidays
• Employer-matching 401(k) retirement plan
• Employer-paid Employee Stock Ownership Program (ESOP)
• Employer-paid life and AD&D insurance; access to short and long-term disability insurance
• Tuition reimbursement
  
  

Who We Are

The RISE Group is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.

Our Culture

At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity. From day one and throughout your career with us, you’ll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority. We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

The RISE Group is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.

The RISE Group is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.